Heather Kelley Email & Phone Number

Center For Women And Children, Murray Ut

• Providing direct supportive assistance to individuals in the CWC detox center• Coaching, mentoring, and advocacy and outreach services, being an advocate for their success• Fully support patient recovery efforts by implementing clinical services according to treatment plans developed by substance abuse counselors and case managers designated by the Volunteers of America• Encourage participation in social and recreational activities, participating or leading group sessions and participating in program meetings. Be available for the clients for any other emotional or mental needs• Observe and manage patients administration of medications and keep complete and specific records of the process• Keep current and accurate records in UWITS for client case records and documentation of other encounters

*Advanced from Account Management level 1 to a higher position in remarkable time to handle more client responsibilities and be required to acquire more customers for my growing book of business.*Intermodal rail shipping and less than truckload cross selling to expand the potential of the business.*Correspond with customers and carriers through written and verbal communication*Negotiate freight prices through a logical and realistic point-of-view

I learned skills to help me perform at my best both personally and professionally.

Manage Radio Station during live productionArrange for local talent or interest to appear on the programGreeted and directed visitors / customers to their destination and provided general information Answered multi-line telephone, routed calls

Assisted staff in duties of movie production Directed actors to appropriate areas throughout the location Carried through appropriate duties of the standard direction of production

In the 80-120% sales standard since being with the companyManaged multi-lined phonesProcess client files and schedule appointmentsHandles various new leadsHandles unassigned leads in office during managers/owners absence

Bachelor Of Science (B.S.), Communication

Bachelor Of Science In Sociology, Human Relations, 3.5

Criminology, Criminal Justice And Corrections, 3.8

Bachelor Of Science, Mass Communications

As, Communication

Associate Of Science, Mass Communication/Media Studies