Heather De Jesus Email & Phone Number

Vélizy-Villacoublay, Fr

Leadership of the Customer Success organization for Dassault Systèmes in the Americas generates over one-third of Dassault Systèmes’ worldwide revenue. This includes responsibility for Customer Success, User Success, Services Operations, and Expertise Center functions. At Dassault Systèmes, we are in the business of innovation. Through our unique solutions, we bring virtual twin experiences to everyone - including you! We’re proud to say we’ve come far since our inception. We provide solutions for all sectors of the economy, from mass retail to life sciences. Our customers range from major commercial accounts and government organizations, to startups and individual users.

Vélizy-Villacoublay, Fr

Working globally to improve operational efficiency to help increase customer satisfaction and sales Working in a matrixed organization to help build and monitor performance metrics.

Cambridge, Ma, Us

Collaborate with other MIT Venture Mentors to support MIT affiliated founders and entrepreneurs to provide practical, day-to-day professional advice and coachinghttps://vms.mit.edu/mentors

Waltham, Massachusetts, Us

Cambridge, Ma, Us

CMT's mission is to make safer drivers by developing products and solutions to change behaviors for the overall safety of the world's roads. As the leader of the customer success and program management workstreams, I'm excited to be partnering with our clients in the insurance, rideshare, mobile network, and automotive industries to select the right products and design solutions to fit their business growth intiatives.

Cambridge, Ma, Us

Created, developed, and managed a global multidisciplinary team with a focus on solution design and business growth to better guide client’s use of standard CMT offerings that decreased the amount of custom engineering work by 50%.

Cambridge, Ma, Us

Created a new department to focus on client operations and growth. These activities had previously been performed by the Product Management group. This newly created department was able to help client's telematics programs grow through solution design and product adoption, while allowing the product management group to focus on product development and improvement.

Successfully built and managed a team of 50+ employees covering 95% of the company’s annual revenue. Built a cohesive relationship between Sales, Program Management, Product and Finance departments to help with corporate pricing strategies. Spear-headed the develop a Customer Success organization strategy and department that worked with both sales/marketing and program management resulting in reduction in net churn of 10%.

Us

Successfully secured $860K in multiyear Global 500 Company contract renewal and increased client services revenues on average 10% per year. I also implemented an acquisition team for the successful integration of an acquired engineering services company and also successfully re-negotiated the existing contracts to Azima DLI’s new business/contract strategy. This resulted in over $45MIL in annual SaaS revenue.

Us

Charter member of small business start-up team. I was the program manager for a global client encompassing 97 industrial plants which included managing the installation of over 5,000 IoT devices within strict regulatory guidelines. I created a process for overall solution design that encompassed IT integration, QA, and Privacy and Regulatory requirements while supervising the engineering department to ensure quality of equipment and service.

Ridgeway, South Carolina, Us

As a mechanical engineer in research and development department for product design, I designed and implemented a life cycle testing strategy that helped to identify critical points of fatigue failure in the initial design of truck safety mirror systems. The work I did not only helped identify the root cause, it also helped to ensure the redesign eliminated the failures. This reduced client warranty claims by 75%.

Patuxent River, Maryland, Us

Co-Lead Engineer on performance testing aerial re-fueling capabilities of CH-53E helicopter with newly designed KC-130J tanker. The project was 2 years behind projected completion when assigned. Team’s recommendations to cease testing for re-design of tanker due to safety issues were accepted at the Pentagon level. I worked with the contractor to re-design and implement safeguards which allowed us to get the project back on track and completed on time.

Raleigh, Nc, Us

Took lead on critical safety and production systems within the power plant. Most notably I worked with maintenance and operations to identify repeat equipment failures and determine the root cause to design more robust solutions. I helped to ensure the annual refueling/preventative maintenance project was kept on schedule and finished early, saving the company approximately $3 million.

Columbia, Sc, Us

Designed and installed three-dimensional digital imaging correlation systems that were used by the National Aeronautic and Space Administration (NASA) for their aging aircraft stress analysis project in collaboration with Boeing and the Department of Defense for stress analysis on fuselage panels for both commercial and military aircraft.

Bachelor Of Science - Bs, Mechanical Engineering

Master Of Business Administration - Mba, Business Administration And Management, General