Heather Deleon Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Tx, Us

Dublin, Ca, Us

Dublin, Ca, Us

Build multiple client site configurations, which includes (but not limited to) plan rules, rates, eligibility, text, documentation, export carrier and payroll filesBuild and configure frequent product and system enhancements to fit client requirements Successfully balance peak Annual Enrollment project deliverables and ongoing daily tasks from client and internal teams while still meeting deadlinesAnalyze routine and ad hoc audit results originating from internal and external sourcesCoordinate and professionally communicate with a variety of internal and external contacts, including the client teams, internal client contacts, EDI, Development, IT, insurance carriers, and payroll departmentsDesign, implement and produce custom reports for clients from various systems for varied audiencesCreate documentation of client-specific processes and procedures

Fort Worth, Texas, Us

Experienced with multiple technology and process implementations, including benefit administration and HRIS programsDesigned both the layout of the employee benefit enrollment website and many of the employee benefit information materials (both print and digital) for 5,000+ employees of varied demographicsUtilized data analytics to evaluate trends, identify where communication needs clarification, and understand potential pain points for employees about their benefits all in an effort to strategize innovative solutions in collaboration with the Benefits Manager.Ensured regulatory compliance such as the 6056 reporting requirements and hours validation for variable-hour associates' benefits eligibility under the Affordable Care Act (ACA) for 15,000+ employeesConducted new hire and annual open enrollment benefit orientationsResearched and resolved escalated associate inquiriesServed as liaison between benefit vendors, associates, and the companyNotable Accomplishments: During my first enrollment audit, I found $1M in overpaid claims, which resulted in $600k paid back to Pier 1 from benefit carrier. Spearheaded creation and implementation of a full wellness program, regularly plans and produces health and wellness related events including health fairs, blood drives, and various onsite screenings and activities, and orchestrates employee engagement events and partiesDrove the organizational overhaul to make the Pier 1 home office a Blue Zones-certified worksite, meaning it met the goals established through the Blue Zones Project for making healthy choices easier, with the goal of medical-cost savings, improved productivity, regional economic impact, and a moral-booster

Carros, Fr

I was the primary benefits administrator for medical, life insurance, retirement, and supplementary benefits for employee inquiries and vendor relations. In addition to answering employee questions, I also reconcile all benefit invoices each month, which requires detailed analysis of reports and timely distribution of funds, but sometimes also disputing charges with vendors, while maintaining a positive rapport. I explained all benefits to new hires, make sure that all necessary enrollment setups are complete and any required paperwork is received, as well as assuring coverage is active with our healthcare vendor. I tracked FMLA cases, life event requests, and when an employee leaves the company, I also administered COBRA. Working closely with payroll, I made sure benefit data was up-to-date and correct, especially in regards to the retirement plan, which can require detailed analysis and cooperation with ADP.Working with a variety of vendors, I've planned some very successful events, including a holiday party, Take Your Dog to Work Day, and a Health and Wellness fair, which were all very well received by employees. My role required me to be constantly working on multiple projects at any given time, which as allowed me to learn and evolve extensively! In addition to benefits administration, new hire orientations, billing and reporting, I'm also gaining experience with payroll, open enrollment implementation, tax and regulatory filings, and employee relations.

Baltimore, Maryland, Us

I was the first point of contact in the HR department for resolution of employee inquiries concerning policies, programs and site activities, while maintaining a positive rapport with employees; escalating certain complaints and issues relating to conflict resolution to HR management as needed.For new hires, I conducted the onboarding presentations, recorded I-9 data and prepared all necessary paperwork for filing, as well as all other administrative needs for new employees.I ensured that the enterprise, divisional and site-specific new hire presentations were consistent and up-to-date. Using Workday, I ran weekly, monthly, quarterly reports for various departmental and divisional needs. I reconciled and processed all Human Resources invoices weekly.I was in charge of several programs, such as wellness, transportation, and tuition reimbursement. I published the monthly newsletter for all site employees; preparing stories, photos and updates of upcoming events and divisional programs. I administered registration, enrollment and proctored testing for employee development and training. I organized employee events: anniversary luncheons, employee picnics, and meetings. Along with the help of some great committees, I helped to organize frequent charitable fundraisers for local organizations.Special Projects:Lead representative for my division on Electronic Filing CommitteeMove Coordinator for Human Resources department for the relocation projectOrganizer for van/transportation program/incentive for employees

I accurately and efficiently input insurance data into the company's database, while meeting and consistently exceeding hourly and daily deadlines. In addition to extensive data entry, this job also required me to process Collateral Protection Insurance refunds to customers, which required high analytical thinking and problem solving skills, while still maintaining top productivity and accuracy ratings.Accomplishments:Awarded multiple certificates for “100% perfect quality audits”Ranked first on productivity, quality, and attendance in department of over forty.

San Francisco, California, Us

As a teller, I served customers and assisted with their accounts, deposits, and withdrawals while upholding the customer’s confidentiality.I was also responsible for assisting with fraud prevention. I collaborated with Personal Bankers to provide customers with the services that best fit their financial needs.I was responsible for handling and protecting large amounts of money.I performed general office tasks, including faxing, data entry, copying, and receiving/delivering messages. In addition to the typical teller duties, I was also trusted with training new employees and existing employees on bank policy and procedures.

Bachelors Degree Of Science, Psychology

Associate Of Arts, General Studies