Heather Delahunty Nunes Email and Phone Number

Manage all Gallo Center performance and facility use agreements within the Tessitura system. Manage the operation of the Phone Center, Ticket Office Windows, and Entry Point Verifiers.

Supervise Customer Service Representatives (CSRs) with the sales, receipt and distribution for all events at Gallo Center for the Arts (GCA) including single tickets, subscriptions, group tickets and Arts Education.Thorough understanding of Tessitura ticketing system to assist with entering and/or changing performances/events and ensure smooth transactions between patrons and GCA.Manage GCA donation requests through receipt, verification, generation and follow-up.Help assure patrons receive outstanding customer service from CSRs using discretion and independent judgment in solving problems quickly and to patron satisfaction.

Partner with HRIS Manager to maintain organizational structure company wide.Drive creation of reports on HRIS system using Cognos and Humanic.

Collaborate with Director of Training and Development to create all training and development presentations.Assisted in Development of a Team Building workshop utilizing the MBTI.MBTI AdministrationOrganize course offeringsOversee training and development budget to determine availability of funds to offer seminars or courses company wide.Administration of Employee Education ProgramCreated Educational Assistance Program Process including Application, Approval and Tracking

HR Generalist for G&A Clients:Recruitment, Interviewing and Hiring of top tier talentSuccession PlanningSalary LevelingPerformance ManagementPartner with Benefits Manager to offer and implement health and financial benefits to employees including: 401(k) programs, Vendor Management of Workers Compensation, and Short and Long Term Disability; health, dental, vision, and mental health insurance and Management of COBRA program.Manage HR Programs including: Employee Quarterly Briefings, Education Programs, Employee Service Awards, Employee of the Year Awards, James Harris Award.Assistant Editor and Writer for Quarterly Employee Newsletter.Manage Third Party Vendor Relationships.Manage Corporate Reporting including: Worldwide Headcount Reporting, Worldwide Salary Headcount Reporting, EEO-1 Compliance Reporting, Vets-100 Compliance Reporting, Turnover Reporting for Quarterly Executive Review, Ad-Hoc Reports.

Manage Administration of Workers Compensation, Short and Long Term Disability, and Leaves of Absence.Manage Immigration process for International employees.Manage Relocation of both International and State-side employees.Manage Focal Review Administration Company Wide.Manage New Hire Orientation Program.Manage Corporate Reporting including: Worldwide Headcount Reporting, AAP Compliance, EEO-1 Compliance, Vets-100 Compliance, Turnover Reporting, Ad-Hoc Reports.Manage Mid-year Employee Benefits Changes.Active Participant of SCO Safety Committee.Support Account Managers with their client groups.

Benchmarked, Created, Developed and Published documentation for Policy on: Job Sharing Guidelines, Telecommuting Guidelines and a Summary Report on SCO's Diversity Initiative.

Inventory control of college course books including: Textbook Returns, Charge-back Determination.Processing of requisition for university campus faculty.Exemplary Customer Service

Copy editing of three college-level study guides in Statistics, published by John Wiley & Sons, Inc.Copy editing of college-level mathematics textbook published by Burgess.Review of several statistics packages for both MAC and IBM computer systems.

Computer Buyer including the buying and selling of all hardware and software under the educational and retail guidelines.Textbook and Merchandise receiving, processing, pricing, and stocking.Textbook requisition processing and returns, including shipping and charge-back determination.Administrative Assistant to Manager