Heather Doherty Platel Email & Phone Number

Toronto, Ontario, Canada

Working closely with customers to understand their needs, expectations, and goals and developing long-term partnerships. Analyzing customer data and feedback to identify opportunities for improvement, growth, and retention. Collaborating with other departments such as sales, marketing, and product development to ensure alignment of customer success.

Toronto, Ontario, Canada

Collaborating with municipal customers to comprehend their requirements, expectations, and timelines. Working closely with various stakeholders from implementation planning to go-live, ensuring expectations are set appropriately. Configuring and customizing SaaS products in alignment with customer specifications. Migrating data into the platform. Set up.

Markham, Ontario

Demonstrated experience developing and managing government and public service accounts to sell high performance content management software for one of the leaders in the digital signage industry. Strategically manage the full project cycle with clients including scoping the project, negotiating the contract, assisting with creative direction.

Toronto, Ontario

Expertly generated new business and managed accounts from initial inquiry or sales pitch through to character development and production, to delivery and ongoing support for custom-made mascot costumes. Oversaw Major Sports Accounts, North American Universities, Corporate Accounts, and all International Accounts. Effectively managed all client.

Successfully produced and redesigned the CBC News Express Service Information Channel to six major Canadian airports utilizing the AudienceTV platform from Capital Networks Ltd. Effectively managed the project to be on-time and in-budget. Developed CBC design ideas and converted them into functional products, oversaw testing, and launched the new channel.

Excellent front-line client support, from initial sales pitch to delivery and project launch. Identified client needs, analyzed and translated existing schedules, and assisted with transition from existing platforms to new software and hardware. Designed and produced attractive, well-organized, easy-to-use information displays for a variety of markets.