Heather Dolla Email & Phone Number

Pottstown, PA, US

• Resolved issues that could delay the project or otherwise subject the company to financial or regulatory risk.
• Analyzed test results and recommended corrective action that adhered to company objectives, including resolving complex issues in creative and effective ways.
• Mentored and coached team members and new team members.
• Participated in team process improvements to make sure everyone understood the development lifecycle.
• Mapped requirements to appropriate test cases and designing of test cases, test procedures and test data.
• Communicated project progress to stakeholders, product development, BA.

• Trained and mentored interns and new team members on office procedures and computer systems.
• Mentor new employees on processes to promote productivity team-wide.
• Established policies and procedures to enhance practice management effectiveness.
• Fostered strong collaborative relationships with both front office and back-office staff.
• Improved process flow and efficiency across the organization by providing exceptional support.
• Deliver fast, friendly and knowledgeable service for routine questions and technical concerns.

• Addressed Level 1 Calls for enhanced customer satisfaction.
• Provided software training both in-house and on-site for clients.
• Performed high-level software testing to ensure functionality.

Information Technology

High School Diploma