Heather Dolla Email & Phone Number

Pottstown, Pa, Us

● Resolved issues that could delay the project or otherwise subject the company to financial or regulatory risk.● Analyzed test results and recommended corrective action that adhered to company objectives, including resolving complex issues in creative and effective ways.● Mentored and coached team members and new team members.● Participated in team process improvements to make sure everyone understood the development lifecycle.● Mapped requirements to appropriate test cases and designing of test cases, test procedures and test data.● Communicated project progress to stakeholders, product development, BA.● Participated in requirements review meetings with the project team and identified test scenarios, identified test approach, and strategy to meet all critical milestones and testing deliverables.● Developed and implemented new test plans and test scenarios to maximize efficiency and minimize processing time and cost of software testing.● Participated in Agile/Scrum meetings to identify priorities for feature releases and bug fixes.● Collaborated with the development team to understand the features and architecture of application changes to ensure high quality software delivery.● Analyzed and documented defects while tracking quality assurance metrics.● Tracking and analyzing bugs found during testing, documenting the same and presenting to to senior management.● Tested various areas of the software using applicable languages (SQL, VB, HTML, XML, SOAP, C++)● Ensured HIPAA compliance in processes and procedures.

● Trained and mentored interns and new team members on office procedures and computer systems.● Mentor new employees on processes to promote productivity team-wide.● Established policies and procedures to enhance practice management effectiveness.● Fostered strong collaborative relationships with both front office and back-office staff.● Improved process flow and efficiency across the organization by providing exceptional support.● Deliver fast, friendly and knowledgeable service for routine questions and technical concerns.● Resolve inquiries to consistently meet service level agreements. ● Traveled to clients on site to train software and identify and resolve support issues. Travel 30%● Manage customer expectations by clarifying needs, identifying options and recommending solutions.● Tested various areas of the software.

● Addressed Level 1 Calls for enhanced customer satisfaction.● Provided software training both in-house and on-site for clients.● Performed high-level software testing to ensure functionality.

Information Technology

High School Diploma