Responsible for long-term strategic direction and day-to-day operations for leading regional Consulting VAR. Managed Inside Sales team, including quoting, ordering and invoicing. Developed annual marketing plan, coordinated events and increased customer attendance and follow-through. Managed strategic vendor partner relationships, including joint marketing and sales coordination. Increased operational efficiency of inside and outside sales processes to decrease cost-of-sale. Mined sales analytics data to identify customer trends and drive incremental revenue and increase account penetration. Created new employee on-boarding and sales training programs and manuals.

Dynamic sales support in a fast-paced environment. Enabled the outside sales team to close more business while increasing efficiency and responsiveness. Responsible for product quotation and revision requests, customer price quotes, placing orders, sending invoices, and maintaining customer satisfaction. Increased team reach by cold calling customers and prospects regarding marketing events. Grew marketing impact by assisting with event creation, coordination and follow-up.

Business Operations Manager role (January 2008 - February 2009):Developed contracts and negotiated all partnership and reseller terms with vendors, corporations and educational institutions. Researched and implemented Salesforce.com CRM system. Managed company-wide migration from ACT to Salesforce.com and created an intensive training program for all Sales, Marketing and Customer Service employees. Designed reports, analyzed metrics and created dashboards in Salesforce.com for Sales, Marketing and Customer Service Departments which improved sales process and impact, decreased incident response time and increased customer satisfaction.Proposal Manager Role (2006-2008)Business development lead responsible for planning and writing winning contract proposals. Managed Federal bid reviews, competitive analysis and proposal development. Managed discovery process to determine proposal themes, discriminators, technical solution, and pricing strategies. Increased number of contract awards by clearly conveying business strengths and solutions. Created proposals for GSA Schedule 736 and 69 – both contracts awarded in 2006 and renewed for the following three years. Wrote winning proposals to provide government-sponsored technology education on MacDill and Pearl Harbor Air Force Bases and on McChord and Fort Richardson / Wainwright Army Bases. Maintained all awarded government contracts, including performance and financial reporting.

Wide-ranging, multifaceted assistant to the CEO. Developed and implemented procedures for efficient office management. Composed and copy-edited internal and external communications. Managed incoming requests and customer concerns. Compiled expense reports for the executive management team. Coordinated media events and conferences. Scheduled all travel for executive team. Planned office relocation project.