Leading the corporate shared services function of c65 team members delivering Recruitment, HR Administration, Payroll, Financial Transactions, Debt Recovery, Corporate Administration, Business Systems Applications and Management Reporting in a multi-site environment supporting 7,500 employees. Continually reviewing, streamlining and improving transactional activity to ensure they are efficient, effective and customer focussed supporting the wider organisation providing information to enable senior and local managers to run their operations and inform strategy.Direct report of People Director and CFO, ensuring continuous improving processes and practice across HR and Financial transactions steering the Shared Services to embed a customer focussed approached. This has included; ►Delivering pensions auto enrolment to 7,500 employees►Implementing Learning & Development system solution►Delivering National Minimum Wage compliance strategy►Support to Trustee Audit & Risk Committee ►Leading wholesale recruitment review►Ensuring sound financial process controls

Leading cross HR and business improvements to deliver efficient and effective HR analytics and improvement frameworks. Driving efficient use of customer focussed people management tools to aid simple but effective employee changes across UK&I/EMEA. Leading end to end HR process and governance improvement cross function. Sourced Process Improvement Methodology designed to create and embed culture of continuous improvement. Responsible for monitoring, analysis and reporting on HR KPIs to Board.

Latterly HR key stakeholder and HR SME lead for joint shared services venture with Leicestershire County Council inputting oracle manager and employee self service for HR & Finance serving/paying 65,000 employees and pensioners. Led HR Shared Services function of c100 staff in Recruitment, HR Administration/Employee Records, Payroll, Pensions, Management Information and Employee Wellbeing being accountable for a £2.5m budget.On joining the organisation I determined the scope and design of the HR Shared Services engaging the business to understand organisational needs and goals together with managing expectations from the service.Streamlined the services by redesigning and simplifying working methods and re-engineering processes creating bottom line efficiencies by deleting posts where appropriate achieving financial savings.Key stakeholder to lead HR process implementation in Shared Services Partnership to service approximately 65,000 individuals.Member of Senior Management and HR Leadership Teams and deputise for the HR Director at Executive level management meetings. Continually encouraged, developed and led the teams to strive for improved and changed services in line with ever evolving organisational transformation ensuring synergy with ongoing changes both legislative and locally.Liaised regularly with Trades Unions and led successful negotiations through to implementation of agreements.

Led HR Administration function providing high quality, efficient, professional HR Administration Services in an HR Shared Services environment.Managed amalgamation of several strands of HR Administration staff during a period of great change to become one team of 45 whilst ensuring consistency of administrative processes for managers and employees Key role in steering selection and proposed implementation of new HR and payroll information system to enable manager and employee self-serviceManaged newly created Management Information team for provision and continual improvement of accurate, robust and timely corporate management informationContinually challenging and improving administration processes in HR and with managers ensuring a seamless HR serviceBudget holder responsible for allocating, authorising and managing resources and budgets of c£750k.

Reported to HR Director and Employee Relations Manager, writing and implementing employment policy. Provided advice and guidance on wide ranging employment issues to line managers.Responsible for employee benefits and services including induction, pensions, healthcare schemes and absence control processes.