Heather D. Email & Phone Number

Kinross, GB

3 Blair Cottages, Blair Atholl, Perthshire, PH18 5SG

• Stock Management: Purchased stock to meet customer demand in-store and online, ensuring timely replenishment to avoid stockouts. Monitored inventory levels and coordinated with colleagues to address stock inquiries and.
• Customer Service & Sales: Fostered customer loyalty through exceptional service, leading to repeat business and improved sales. Welcomed customers in-house and provided a friendly, efficient shopping experience.
• Supplier & Order Coordination: Liaised with suppliers and customers via phone, email, and in-person, ensuring smooth and accurate order fulfilment and high levels of customer satisfaction.
• Marketing & Content Creation: Created and proofed marketing, advertising, and website content to align with branding objectives, contributing to successful campaigns. Established new product ranges, including.
• Administrative & Financial Support: Generated shipment invoices, prepared packages, and coordinated deliveries. Updated and maintained the internal database with inventory levels, supplier details, and pricing.
• Communications: Managed high volumes of internal and external communications, including email and mail, ensuring prompt and professional responses to all queries.

Perthshire, Scotland, United Kingdom

• Customer Relations & Retention: Built lasting customer relationships through attentive service, enhancing repeat purchases and driving sales growth. Managed telephone, email, and postal order enquiries, offering.
• Financial & Inventory Recordkeeping: Recorded and updated financial and stock data in the company’s accounting system, ensuring accuracy and consistency for all transactions and inventories.
• Product Development & Online Presence: Led the introduction of new product lines, including writing SEO-optimized descriptions. Maintained and updated product information on the company's online platform to ensure.
• Marketing Campaigns & Social Media: Played a key role in creating compelling marketing content across multiple platforms. Increased social media engagement by growing the company’s Twitter following by 1100% through.
• Catalogue Design & Content: Contributed to the creation of a 52-page monthly catalogue, ensuring it aligned with seasonal trends and showcased products effectively.
• Order Fulfilment & Shipping: Processed customer orders via post, telephone and online, generated shipment invoices, and coordinated deliveries, ensuring on-time dispatch and customer satisfaction.

Aberfeldy, Scotland, United Kingdom

• Customer Service & Order Management: Handled telephone and email order enquiries from business clients, providing professional and courteous service to ensure all orders were processed smoothly and accurately.
• Financial & Inventory Support: Entered financial data into the company's accounting database, maintaining up-to-date records for verification and reconciliation. Managed office supply inventory, ensuring timely.
• Order Fulfilment & Shipping: Generated shipment invoices, prepared packages, and coordinated deliveries, ensuring timely dispatch and excellent customer satisfaction.
• Communications Management: Received and screened a high volume of internal and external communications, including email and mail, ensuring efficient routing and prompt responses to all inquiries.
• Office Administration: Performed general administrative tasks, including organizing office operations, managing appointments, and handling confidential documents with discretion.

Aberfeldy, Scotland, United Kingdom

• Payroll Administration: Managed payroll for several hundred employees across three factory sites, ensuring accurate and timely processing of wages and benefits.
• Customer Service & Support: Received inbound calls from business clients, providing detailed information regarding services or products, processing new orders, setting up new accounts, and assisting with account.
• Financial Documentation: Processed a wide range of financial documents, including purchasing invoices, stock control reports, and customer contracts, ensuring all records were accurate and up to date.
• Order & Contract Management: Maintained detailed records of customer orders and service contracts, ensuring timely fulfilment and smooth processing of requests.
• Office & Communication Management: Received and screened a high volume of internal and external communications, including telephone calls, emails, mail, and facsimiles, ensuring timely and professional responses.

Svq Level 2 Administration, Administration

Education record

Education record