Heather Dutra Email & Phone Number

Brentwood, Ca, Us

Key Achievements:• Enhanced Nursing Professionalism: Led a successful initiative to increase RN certification rates by 10% through enhanced visibility and support programs.• Improved Nursing Practice: Implemented the NDNQI Survey to benchmark data and improve nursing practice across all nine areas of Nurse Engagement & Practice.• Strengthened Nursing Leadership: Revitalized the Professional Governance Council (PGC) structure, incorporating Magnet, Pathway to Excellence (PTE), and Role-Driven Practice (RDP) standards.• Improved Communication: Established a bi-monthly CNO newsletter to enhance communication and visibility within the nursing department.Responsibilities:• Project Management: Led and managed complex nursing projects, ensuring successful completion within budget and timeline.• Strategic Planning: Developed and implemented strategies aligned with organizational goals, including the Nursing Operational Plan, NDNQI survey results, and Nursing Excellence initiatives.• Collaboration: Fostered collaboration among cross-functional teams to achieve project objectives and improve patient care outcomes.• Performance Evaluation: Continuously assessed program performance to identify areas for improvement and implement necessary adjustments.

Key Achievements:• Improved Nursing Quality: Spearheaded the inaugural NDNQI Nurse Survey, achieving a 70% response rate and identifying key areas for improvement in nursing practice.• Enhanced Staff Development: Supported Professional Development Educators in implementing and executing class offerings.• Facilitated Staff Orientation: New Employee Orientation/TeamSTEPPS and Clinical Staff Orientations both in-person and on Zoom.Responsibilities:• Staff Support: Provided administrative support to staff, including assisting with class registration and attendance.• Records Management: Maintained accurate and up-to-date employee files to ensure compliance with organizational policies and regulations.• Operations Management: Coordinated class setup and managed a high volume of inquiries and requests for the department.

Antioch, California, United States

March 2016 - January 2023 Full Time StaffJuly 2015-March 2016 Contract Staff Through Per Diem Staffing Key Achievements:• Enhanced Operational Efficiency: Successfully implemented a new staffing software system (Clairvia) that streamlined workflows and improved efficiency across staffing, payroll, and recruitment processes.• Optimized Staffing Resources: Conducted a comprehensive analysis of staffing data to identify and address inefficiencies, resulting in a 21% improvement in staffing efficiency.• Improved Recruitment Processes: Streamlined the recruitment process, leading to a 10% increase in time to fill open positions.• Enhanced Onboarding Experience: Implemented workflows to improve onboarding compliance for Inpatient Nursing by 10%.• Improved Patient Throughput: Utilized real-time data analysis to optimize patient discharge processes, reducing the time from ED order to Inpatient bed by 6%. Responsibilities:• Administrative Support: Provided essential administrative support to six managers, overseeing the operations of multiple departments over 300 staff• Human Resources Management: Managed employee scheduling, time and attendance, and supply ordering for all inpatient nursing departments.• Stakeholder Communication/Staffing Optimization: Communicated effectively with stakeholders to ensure timely and accurate information regarding staffing needs and updates, while evaluating staffing needs based on hospital census, acuity, staffing ratios, skill mix, and staff competency.• Training Coordination: Coordinated with Hospital Educators to ensure all staff were registered and scheduled for mandatory training, including securing necessary facilities and equipment.• Compliance Management: Maintained employee files to ensure compliance with hospital policies, government codes, and regulations.• Care Team Coordination: Collaborated with care teams to optimize daily staff deployment, ensuring adequate staffing levels and efficient patient care delivery.

Patient Financial Counselor, Palo Alto Medical Foundation, Mountain View, CaJune 2019 - July 2022 Key Achievements:• Increased Revenue: Successfully implemented a data-driven denial prevention initiative that resulted in a $650K increase in revenue for the Infusion Center within a three-month period. This achievement was accomplished through the development of robust data collection tools, identification of key denial drivers, and delivery of actionable insights to executive leadership.Responsibilities: • Insurance Authorization: Secured timely authorizations for oncology and infusion treatments by conducting chart reviews to document medical necessity and compliance with payer guidelines, allowing for maximizing reimbursement and ensuring patients' access to critical care.• Patient Financial Counseling/ Financial Assistance: Provided patients with clear and comprehensive explanations of costs and insurance coverage options, while also securing additional financial support through patient assistance programs, copay assistance, and drug manufacturers to alleviate financial burdens and improve treatment adherence.• Workload Optimization/Data Reporting: Utilized the EPIC electronic health record to monitor authorization workload, identify bottlenecks, and optimize capacity management. Presented data trends to leadership to enhance staffing efficiency and improve patient outcomes.

San Francisco Bay Area

Key Achievements:• Successful Recruitment and Retention: Successfully recruited and retained up to 60 licensed nurses to work at hospitals nationwide.• Optimized Staffing Forecasting: Leveraged 10 years of payroll data to identify staffing trends and patterns, enabling the organization to reduce the time to fill hospital orders by 78%.• Enhanced Recruitment Efficiency: Utilized Vendor Management Systems (VMS) to streamline the recruitment process and improve communication with hospitals, resulting in a 68% increase in recruitment effectiveness.Responsibilities: • Recruitment: Conducted recruitment activities for healthcare personnel, including prescreening interviews and candidate sourcing.• Client Management: Managed assigned accounts with healthcare facilities, providing them with qualified healthcare personnel.• Onboarding Coordination: Assisted with the scheduling of orientation programs, both online and in-person, in accordance with hospital policies.• Staff Training: Trained new hires on company policies, procedures, and Joint Commission standards.• Compliance Management: Ensured compliance with regulations and standards set forth by individual hospitals and HIPAA.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Cell/Cellular And Molecular Biology

Associate'S Degree, Biology

Certification, Phlebotomy- Cpt 1

Certification, Emergency Medical Technician- Basic