Heather Morgan Email & Phone Number

Nashville, Tn, Us

Purchase, New York, Us

Support organizations in developing strategies to achieve optimal results by:- Establishing sustainable end-to-end processes, procedures, and policies.- Leveraging resources to drive growth and align with risk, compliance, and business objectives.- Addressing operational, structural, and compliance challenges through solution definition and implementation facilitation.

Purchase, Ny, Us

Led the strategy for the US Open Banking risk and compliance team and facilitated operational and client experience enhancements following a FinTech acquisition.Collaborated with clients, legal, operations, product, engineering teams, and senior leadership to prioritize and drive key technical, compliance, product, and process enhancement projects forward. Responsible for managing large-scale compliance and product integration projects.

New York, Ny, Us

Led and managed global product compliance reviews to ensure adherence to compliance regulations and standards prior to launch. Developed and implemented compliance strategies to mitigate risk and ensure regulatory compliance for all products across global markets.Conducted regular compliance risk assessments to identify and address potential risks in product development, and establish necessary processes to ensure compliant roll-out.

New York, Ny, Us

Managed regulatory action plans and spearheaded high-priority market and business process enhancement projects. Led the strategic development and implementation of process risk assessments for international markets.

New York, Ny, Us

Provided guidance and support to internal stakeholders on regulatory compliance matters and best practices.Developed and implemented compliance monitoring programs and conducted regular audits to assess adherence to regulatory requirements.Assisted in the development and maintenance of compliance policies, procedures, and training programs.

New York, Ny, Us

Conducted thorough risk assessments for new account applications, prioritizing fraud prevention, credit bust-out, and synthetic ID risk mitigation strategies. Supported the testing and implementation of the Customer Relationship Management (CRM) platform, along with the company’s initial consumer and small business loan offerings.

New York, Ny, Us

Developed a comprehensive learning curriculum that included, company policies, internal tools, legacy systems, compliance procedures, and risk analysis strategies into captivating modules. Conducted clear and concise training sessions during the onboarding period, resulting in new hires achieving higher-than-average scores.

New York, Ny, Us

Onboarded consumers to credit accounts and processed applications, ensuring compliance and consistently surpassing customer acquisition goals. Managed operations in high-volume call center environments.