Providing efficient and courteous service to all clients booking travel. • Building strong relationships with business and leisure clients• Responding to phone, email and in person enquiries promptly and in a courteous and friendly manner.•. Building and maintaining Corporate Clients travel profiles. • Handling high numbers of incoming calls from customers.• Ensuring all bookings and reservations are processed quickly and accurately.• Researching travel options and presenting the best ones to the client based on their needs, wants and budget.• Advising clients of booking terms as well as passport and visa requirements• Booking airline tickets, hotels, rail, tours, transfers, destination weddings, all-inclusive vacations• Problem solving and changing clients itineraries as required• Keeping detailed and accurate records of all bookings.• Complying with all laws and travel business legislation• Up selling relevant add-ons like insurance, excursions, seat selection.• Maintaining and upgrading skills in travel knowledge and computer systems• Post and process daily sales through back office accounting system• Create and maintained the agency database for email destination wedding distribution• Create and present corporate proposals to maintain and solicit new business• Arranging and organizing group travel. Created and update the agency website along with all agency social media

Starting out at World Famous Travel I was able to develop my skills as a junior travel consultant in a great environment. I was also able to begin my own customer base and learn excellent customer service skills.Providing efficient and courteous service to all clients booking travel. • Building strong relationships with business and leisure clients• Responding to phone, email and in person enquiries promptly and in a courteous and friendly manner.• Handling high numbers of incoming calls from customers.• Ensuring all bookings and reservations are processed quickly and accurately.• Researching travel options and presenting the best ones to the client based on their needs, wants and budget.• Advising clients of booking terms as well as passport and visa requirements• Booking airline tickets, hotels, rail, tours, transfers, destination weddings, all-inclusive vacations• Problem solving and changing clients itineraries as required• Keeping detailed and accurate records of all bookings.• Complying with all laws and travel business legislation• Up selling relevant add-ons like insurance, excursions, seat selection.• Maintaining and upgrading skills in travel knowledge and computer systems• Post and process daily sales through back office accounting system• Create and maintained the agency database for email destination wedding distribution• Create and present corporate proposals to maintain and solicit new business• Arranging and organizing group travel

Responsible for tracking and counting all the monies that came in and went out of the store.Cashing in and out all cashiers, filling out cash reports, and balancing the safe.As a supervisor I was also responsible for dealing with customer complaints, managing and training staff, and helping out in any department that required help.