Heather Healey Email and Phone Number
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As a strategist and visionary in design thinking, I thrive on transforming challenges into opportunities for growth. With a robust background in business and data analysis, I employ design thinking methodologies to drive organizational success. My focus on user experience (UX) ensures that strategic objectives align seamlessly with customer needs.I leverage data insights to inform decision-making, optimize processes, and foster cross-functional collaboration. By engaging stakeholders to understand their goals, I translate these into actionable strategies that enhance both business outcomes and user satisfaction.Leading cross-functional teams on transformative journeys, I unite visionary concepts with practical execution, empowering teams to deliver exceptional results. My design thinking expertise allows us to tackle complex problems and develop sustainable strategies that resonate with customers.I excel in identifying critical data points and conducting targeted research to support data-driven insights. My strategic communications highlight the value and achievements of our services, using compelling narratives and data visualizations to engage stakeholders and drive organizational success.With extensive experience bridging UX design and strategic planning, I consistently deliver positive outcomes for teams, customers, and missions. My ability to see the bigger picture enables me to chart a course for effective execution while creating environments that maximize efficiency and effectiveness. I am dedicated to delivering a Total Experience (TX) from the inside out, streamlining processes for better performance.Leadership • Program Management • Experience Management (CX/XM) • UX/UI Visionary & Integrator • Process Improvement • Organizational Change Management • Communications Leader • Business & Design Research & Analysis • Business Operations • Enterprise Analytics & Results Management • Service & Product Design • Design Technologist & Strategist • Marketing & Brand Design • Graphic & Web Design • Lean Six Sigma • Agile • Scrum • ITIL 4 • ServiceNow • CRM • SaaS • Air Force • DoD ClearanceINDUSTRIESDoD AF Space & Acquisitions: Federal (GS) | Gov Contractor | Advertising & Mktg. | Healthcare & Big Pharma | Consumer Goods & Mfg.
Saic
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Program Management - Manager | Experience Management (Xm) & Customer Mission SuccessSaic Feb 2023 - PresentReston, Va, UsDoD | Air ForceAir Force Cloud One is the cloud environment of choice for our Air Force and the world's largest cloud instantiation for any commercial or government entity. #WeBringYourMissionToTheCloudOur goal is to deliver Fast, Secure, and Streamlined services and data. When you migrate your mission system through our AF Cloud One program, you'll have a total experience focused on your voice, your needs, your mission priorities. We're committed to excellence in all we do and we promise to support you in a collaborative way to achieve the AF CIOs strategy to improve user experience (UX) while accelerating change across the Air Force and modernizing our DAF IT. ONE TEAM. ONE FIGHT.
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Program Management - Manager | Information Technology Business Relationships & Organizational ChangeSaic May 2021 - Jun 2023Reston, Va, UsDoD | Air ForceEnterprise Information Technology as a Service (EITaaS) | End User Services (EUS) Delivering an enterprise solution for IT efficiencies in support and services - ITSM / ServiceNowEUS is a $76.3M contract, stood-up and managed by AFLCMC, to pilot an enterprise solution and technical transformation for IT end user services. EITaaS reaches across 9 Air and Space Force installations with an estimated 79K customers that deliver on various mission capabilities to support the warfighter.Organizational Change Manager & Communications Lead, Program Analyst, CX | UX | UI Driver focused on achieving the big picture and improving the end users experience.Managed the development and implementation of our OCM strategies to support and ensure that our team achieves success in meeting our customers’ expectations in delivery of our solution.Analyzed, strategized, and delivered necessary support to our target audience to provide them with the appropriate communication and resources available for quick and efficient adaptation of the new initiative and reduce their resistance to the change. We overcame hurdles, improved adoption, and achieved CX success.Led a cross-functional team of designers/developers to deliver an improved, modern, and intuitive self-service customer portal experience to support Tier 0 services for our end users.Led the CX for our EITaaS EUS program to drive continuous improvement and deliver an improved customer experience by integrating industry best practices and capabilities that resulted in achieving our goals. We increased our adoption rate by over 35% within 3-months to achieve our target of 85-100% and this resulted in improving our CSAT by an additional 45% in less than 6-months to maintain an average of 90%. Apply expertise in CX, organizational change, and marketing to lead to an improved user experience for our Air Force Cloud One effort.
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Senior Project Manager & LnoSaic Nov 2020 - May 2021Reston, Va, UsDoD | Air ForceEnterprise Information Technology as a Service (EITaaS) | End User Services (EUS)Client Liaison Officer (LNO) that bridges the gap and collaborates with the customer to deliver a modernized IT service to our Airmen & Guardians! Supporting the EITaaS vision for End User Services; applying a strategic mindset for Change Management, & Planning & Development to aid the customer in realizing an improved IT user experience and achieving mission effectiveness.
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Senior Program ManagerAir Force Eitaas Feb 2020 - Nov 2020DoD | Air Force Enterprise Information Technology as a Service (EITaaS) | Integrated Program Office (IPO)Program Management Consultant, partnered with Deloitte, in support of the Air Force's $121M network modernization effort - Enterprise IT as a Service (EITaaS); Leading and delivering commercial bests for effective Organizational Change Management and driving towards an Agile environment for Network as a Service (NaaS), Microsoft; Results Management; Business Operations; Software Management & Training. -
Program Manager IvOasis Systems Llc Oct 2017 - Feb 2020Burlington, Ma, UsDoD | Air ForceBES Life Cycle Management Center | Enterprise ServicesProgram Mgmt & Organizational Change Manager -- Supporting AF Enterprise Services; provide business analyses and support, advising leadership and incorporating best practices to run smoother and more efficiently by applying knowledge of Lean 6 Sigma, Agile, Scrum, and Enterprise Analytics to everyday challenges. -
Project Manangement & CoordinationAir Force Civilian Service Mar 2016 - Oct 2017Randolph Air Force Base, Texas, UsDoD | Air ForceBES Life Cycle Management Center | Operations Division -
Project Manager & Planning Operations Rep. | Site LeadE&M Technologies, Inc. Dec 2014 - Mar 2015Colorado Springs, Colorado, UsDoD | Air Force14th AF Space CommandSupporting the 614 Air Operations Command (AOC), ISC2 (VMAC) & Joint Space Operations Command (JSpOC). -
Program Manager, OperationsAir Force Civilian Service Jan 2013 - Dec 2014Randolph Air Force Base, Texas, UsDoD | Air Force 14th AF Space CommandSupporting the 614th Air & Space Communications Squadron (ACOMS), Joint Space Operations Command (JSpOC) & 614 Air Operations Command (AOC).
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Project ManagerIrs, Office Of Chief Counsel 2011 - 2013Washington, District Of Columbia, UsU.S. Tax Law - Paralegal -
Freelance Graphic DesignerH2 Designs 2000 - 2012Brand design & marketing promotional materials
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Program Manager, MarketingAir Force Civilian-Naf 2010 - 2011Randolph Afb, Tx, UsMilitary Family Advocacy Program -
Program Manager, Operations & Product DevelopmentCinema Secrets 2009 - 2010Burbank, UsConsumer goods, product design & development -
Program Manager, International AccountsPaper Magic Group Jun 2006 - Dec 2008Plymouth Meeting, Pennsylvania, UsConsumer goods, product design & development -
Associate Creative Director | Project Management | Account ManagementAdvertising Agency | Consumer Goods (Healthcare & Big Pharma + Banking + Big Box) Jan 1996 - Jun 2006Graphic Design & Branding | Product Development | Web Development | Marketing Strategy | Data Visualization Design | Account Management | Operations Management & Service Design | Business Process Improvement
Heather Healey Skills
Heather Healey Education Details
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Marywood UniversityGraphic Design (Minor: Business - Marketing) -
Webster UniversityProcurement & Acquisitions
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Lamarsh GlobalChange Management & Coaching
Frequently Asked Questions about Heather Healey
What company does Heather Healey work for?
Heather Healey works for Saic
What is Heather Healey's role at the current company?
Heather Healey's current role is Solutions Innovator | Service Design & UX Strategy | Operations Optimization | Consulting | Active DoD Clearance.
What is Heather Healey's email address?
Heather Healey's email address is he****@****.us.com
What schools did Heather Healey attend?
Heather Healey attended Marywood University, Webster University, Lamarsh Global.
What skills is Heather Healey known for?
Heather Healey has skills like Project Management, Microsoft Office, Marketing Strategy, Adobe Creative Suite, Dod, Process Improvement, Product Development, Air Force, Problem Solving, Sharepoint, Program Management And Evaluation, Access.
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