Heather E. Heller, Mba Email & Phone Number

Houston, Texas, US

Lexington, KY, US

• Leverage subject matter expertise (SME) to drive business operations profitability, specializing in turnaround strategies for various clients across different industries.
• Collaborate with proprietary clients to enhance EBITA through strategic insights and a hands-on approach, ensuring sustainable financial growth and operational excellence.
• Optimized go-to-market strategies by analyzing markets thoroughly and identifying distinct customer segments, resulting in increased conversion rates, reduced marketing costs, and enhanced satisfaction.
• Evaluate and enhance organizational alignment and ensure leadership and individual contributors move cohesively toward strategic objectives.

Scottsdale, Arizona, US

• Provided strategic leadership to a team of 500 employees at 71 car wash locations across 6 states that generated $49M in annual revenue.
• Oversaw Operations and Maintenance Teams and directly supervised 3 Regional Directors, 17 District Managers, a Point-of-Sale (POS) System Manager, and an HR/Operations/Marketing Coordinator.
• Managed a $50M OpEx budget and ensured all 43 locations were open and operating efficiently.
• Oversaw Sales, Marketing, and all M&A integration activity. Worked directly with the CEO, CFO, Director of M&A, and VP of Real Estate.
• Developed and implemented strategies to drive revenue through the selling of fast passes and memberships to meet organizational KPI goals.
• Oversaw the integration of all new site locations through acquisition and de novo including supply ordering, signage, staffing, building signage, and paint colors.

Scottsdale, Arizona, US

• Provided strategic leadership in the areas of Operations, Maintenance, Employee Training and Development, Customer Service, Operations, Human Resources, and POS Systems Operations.
• Directly supervised 2 Regional Maintenance Managers for Arizona and the Midwest, a POS System Manager, and an HR, Operations, and Marketing Coordinator.
• Discussed daily, weekly, and monthly KPIs with Regional Directors, District Managers, and Site Managers to ensure goals were achieved.
• Created monthly and quarterly Marketing promotions, oversaw the creation, printing, and distribution of new signage artwork, ensured promotions were on 3 separate branded websites, and communicated information to site.
• Consolidated contracts for waste disposal, phone/internet service, uniform ordering, and the installation and service of new car wash equipment and chemicals.Key Accomplishments
• Oversaw the implementation of a new CMMS Maintenance Software System, UpKeep, to all 3 Regions.

Laval, Québec, CA

• Responsible for meeting target sales, profit, and customer satisfaction goals across 105 stores in 7 districts that generated $670M in annual revenue.
• Maintained full P&L responsibility for all 105 retail store locations, including a key line retail sales budget of $250M, 165M fuel gallons, merchandise variation, cash variation, salary budgets, repair and.
• Directly supervised 7 District Managers and oversaw a team of more than 1,400 employees. Set clear expectations and held the District Leadership team accountable for results.
• Led all aspects of retail store operations, including sales, fuel volume/variation, food spoilage, salary dollars, training compliance, mystery shop, in stock, shrink audit results, customer loyalty, and employee.

Laval, Québec, CA

• Increased sales by determining products, placement, and promotional activity through category planning.
• Managed a category sales budget of over $350M for two traffic driver categories for more than 800 stores in Arizona, Nevada, Colorado, Oklahoma, and Texas.
• Directly supervised three Category Analysts. Established and monitored gross margins by forecasting and developing annual sales budgets.
• Negotiated product costs and promotional costs with vendors while conducting breakeven analysis.
• Negotiated annual vendor contracts to determine product placement, annual schematic changes, and updates to ensure first-to-industry with new items, pricing, and promotional activity. Key Accomplishments
• Through acquisitions, added 200+ stores across 5 states to Circle K contracts, programs, and schematics by working with vendors in all markets.

Laval, Québec, CA

• Responsible for meeting target sales, profit, and customer satisfaction goals across 10 stores generating $20M in annual revenue.
• Directly managed 10 Store Managers and indirectly oversaw 120 staff employees.

Eagan, Minnesota, US

Minneapolis, MN, US

Richfield, Minnesota, US

Mba, Business

Bs, Finance

Master Of Business Administration - Mba, Business Administration And Management, General