Heather E. Heller, Mba Email and Phone Number
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📩 You may email me directly at heheller12@cox.netHeather isn’t just a proven operations executive, she is a subject matter expert and multi-unit business turn-around strategist, directing teams and holding them accountable for PROFITABILITY! From running multi-unit districts (hitting $670M targets) to squeezing extra sales and cutting operating costs, this P&L Master transforms business units into revenue growth engines.Her strengths? A knack for squeezing profit from tight margins, motivating teams through excessive turnover, and integrating newly acquired locations seamlessly. Heather's a force multiplier – she tackles messy expansions, system overhauls, anything it takes to boost the bottom line.Heather drives sales and revenue growth using a collaborative hands-on leadership style for all aspects of multi-unit operations including Sales, Marketing, Merchandise Sales, Membership / Loyalty Sales, Employee Training, Maintenance, Operations, IT, Inventory, and Shrink. She is a dedicated leader with excellent communication skills and a proven track record of success increasing same store sales, reducing employee turnover, executing marketing plans, and improving loyalty program participation.Key accomplishments include, but are not limited too: ► Mergers & Acquisition (M&A) Leadership: As VP of Operations at True Blue Car Wash, oversaw all M&A integration activity during the acquisition of 25 new locations, that generated $18M+ in recurring sales revenue.► Membership & Loyalty Sales Growth: Drove revenue growth of “fast pass” membership sales at True Blue Car Wash by 12%.► Same Store Sales Growth: As Regional Operations Director at Circle K Stores, successfully grew same store sales in the Arizona Region by 3% year-over-year. Expertise:✭ Multi-Unit Operations Management✭ Sales & Profitability✭ Revenue Growth✭ Improving Same Store Sales✭ Budgeting & Forecasting✭ Visual Merchandising ✭ Data Analysis✭ Marketing✭ Profit & Loss (P&L)✭ Strategic Forecasting & Planning✭ Performance Management✭ Procurement✭ Vendor Management✭ Contract Negotiations✭ Process Improvements✭ Talent Development✭ Loss Prevention ✭ Customer Service✭ Category Management✭ Private Label Products✭ Distribution Center✭ DSD Vendors📩 You may email me directly at heheller12@cox.net
D & H United Fueling Solutions
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Distict General Manager - AzD & H United Fueling Solutions Nov 2024 - PresentHouston, Texas, Us
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Senior Operations ConsultantImpact 21 2023 - 2024Lexington, Ky, Us▪ Leverage subject matter expertise (SME) to drive business operations profitability, specializing in turnaround strategies for various clients across different industries.▪ Collaborate with proprietary clients to enhance EBITA through strategic insights and a hands-on approach, ensuring sustainable financial growth and operational excellence.▪ Optimized go-to-market strategies by analyzing markets thoroughly and identifying distinct customer segments, resulting in increased conversion rates, reduced marketing costs, and enhanced satisfaction.▪ Evaluate and enhance organizational alignment and ensure leadership and individual contributors move cohesively toward strategic objectives. -
Vice President OperationsTrue Blue Car Wash 2020 - 2023Scottsdale, Arizona, Us▪ Provided strategic leadership to a team of 500 employees at 71 car wash locations across 6 states that generated $49M in annual revenue. ▪ Oversaw Operations and Maintenance Teams and directly supervised 3 Regional Directors, 17 District Managers, a Point-of-Sale (POS) System Manager, and an HR/Operations/Marketing Coordinator.▪ Managed a $50M OpEx budget and ensured all 43 locations were open and operating efficiently. ▪ Oversaw Sales, Marketing, and all M&A integration activity. Worked directly with the CEO, CFO, Director of M&A, and VP of Real Estate.▪ Developed and implemented strategies to drive revenue through the selling of fast passes and memberships to meet organizational KPI goals.▪ Oversaw the integration of all new site locations through acquisition and de novo including supply ordering, signage, staffing, building signage, and paint colors.▪ Worked with the POS Manager to ensure system uptime and that all customer issues were resolved.▪ Managed employee OT, month-end reporting and cash results, and monthly P&L reviews. ▪ Collaborated with the HR / Training Team to review training materials and discussed staffing needs and compensation structures.Key Accomplishments▪ Integral member of the leadership team that helped grow the number of locations from 43 to 71 during tenure.▪ Oversaw the successful integration of 25 new sites that included POS conversion/install, historic data integration, building signage internal and external, employee onboarding, site staffing, district realignment, and phone/Internet and waste disposal setup. The new sites represented an additional $18M+ in recurring sales revenue.▪ Managed and led the selection and conversion to a new chemical provider. Attended meetings, led planning sessions, and scheduled the use of old chemicals before new chemicals were delivered and set up. ▪ Successfully opened the first de novo site for True Blue in Arizona, which generates $2M in annual sales revenue. -
Director Of OperationsTrue Blue Car Wash 2020 - 2021Scottsdale, Arizona, Us▪ Provided strategic leadership in the areas of Operations, Maintenance, Employee Training and Development, Customer Service, Operations, Human Resources, and POS Systems Operations. ▪ Directly supervised 2 Regional Maintenance Managers for Arizona and the Midwest, a POS System Manager, and an HR, Operations, and Marketing Coordinator.▪ Discussed daily, weekly, and monthly KPIs with Regional Directors, District Managers, and Site Managers to ensure goals were achieved.▪ Created monthly and quarterly Marketing promotions, oversaw the creation, printing, and distribution of new signage artwork, ensured promotions were on 3 separate branded websites, and communicated information to site employees.▪ Consolidated contracts for waste disposal, phone/internet service, uniform ordering, and the installation and service of new car wash equipment and chemicals.Key Accomplishments▪ Oversaw the implementation of a new CMMS Maintenance Software System, UpKeep, to all 3 Regions.▪ Created an RFP for a national uniform provider and achieved significant cost savings by purchasing the same items but with different logos.▪ Spearheaded a software consolidation to a single Employee Training platform, while also updating SOPs.▪ Created and implemented a new SOP for selling and inventorying vending products on a monthly basis. ▪ Led the redesign of all branded customer-printed materials.▪ Developed an Intranet page for each brand to ensure access to all forms, policies and procedures, and internal portal to the employee training platform, as well as the customer claim portal.▪ Promoted from Director of Operations to VP of Operations.
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Regional Operations Director - Arizona RegionCircle K 2011 - 2020Laval, Québec, Ca▪ Responsible for meeting target sales, profit, and customer satisfaction goals across 105 stores in 7 districts that generated $670M in annual revenue. ▪ Maintained full P&L responsibility for all 105 retail store locations, including a key line retail sales budget of $250M, 165M fuel gallons, merchandise variation, cash variation, salary budgets, repair and maintenance, landscape and janitorial, supplies, and EBIT.▪ Directly supervised 7 District Managers and oversaw a team of more than 1,400 employees. Set clear expectations and held the District Leadership team accountable for results. ▪ Led all aspects of retail store operations, including sales, fuel volume/variation, food spoilage, salary dollars, training compliance, mystery shop, in stock, shrink audit results, customer loyalty, and employee turnover. -
Category ManagerCircle K 2003 - 2011Laval, Québec, Ca▪ Increased sales by determining products, placement, and promotional activity through category planning. ▪ Managed a category sales budget of over $350M for two traffic driver categories for more than 800 stores in Arizona, Nevada, Colorado, Oklahoma, and Texas. ▪ Directly supervised three Category Analysts. Established and monitored gross margins by forecasting and developing annual sales budgets. ▪ Negotiated product costs and promotional costs with vendors while conducting breakeven analysis.▪ Negotiated annual vendor contracts to determine product placement, annual schematic changes, and updates to ensure first-to-industry with new items, pricing, and promotional activity. Key Accomplishments▪ Through acquisitions, added 200+ stores across 5 states to Circle K contracts, programs, and schematics by working with vendors in all markets. ▪ Followed category management principles to grow sales over 3% through economic downturn.▪ Developed a private label Isotonic drink and oversaw distribution nationally within Circle K stores.
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District ManagerCircle K 2001 - 2003Laval, Québec, Ca▪ Responsible for meeting target sales, profit, and customer satisfaction goals across 10 stores generating $20M in annual revenue. ▪ Directly managed 10 Store Managers and indirectly oversaw 120 staff employees.
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Product Manager - MarketingOmnimount Systems 1999 - 2001Eagan, Minnesota, Us -
ManagerTarget 1997 - 1999Minneapolis, Mn, Us -
ManagerBest Buy 1993 - 1995Richfield, Minnesota, Us
Heather E. Heller, Mba Skills
Heather E. Heller, Mba Education Details
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Drake UniversityBusiness -
Arizona State UniversityFinance
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Drake UniversityGeneral
Frequently Asked Questions about Heather E. Heller, Mba
What company does Heather E. Heller, Mba work for?
Heather E. Heller, Mba works for D & H United Fueling Solutions
What is Heather E. Heller, Mba's role at the current company?
Heather E. Heller, Mba's current role is Vice President of Operations ★ Multi-Unit Operations Leader ★ Revenue Growth ★ P&L Management ★ Merchandising ★ Category Management ★ Talent Management ★ Vendor Management.
What is Heather E. Heller, Mba's email address?
Heather E. Heller, Mba's email address is he****@****ecw.com
What is Heather E. Heller, Mba's direct phone number?
Heather E. Heller, Mba's direct phone number is +151368*****
What schools did Heather E. Heller, Mba attend?
Heather E. Heller, Mba attended Drake University, Arizona State University, Drake University.
What skills is Heather E. Heller, Mba known for?
Heather E. Heller, Mba has skills like Forecasting, P&l Management, Sales Management, Retail, Sales Operations, Merchandising, Marketing, Pricing, Income Statement, Profit, Inventory Management, Management.
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