Heather Erwin, Pmp Email & Phone Number

• Oversee daily operations and administrative processes of the firm, including IT, HR, Accounting, Marketing and Operations• Partner with the CEO to design and implement business strategies, plans and procedures• Establish policies that promote firm culture and vision• Make key operating decisions, develop strategies, and implement new processes• Ensure optimum staff utilization and development in delivering exceptional client service• Set comprehensive goals for performance and growth• Lead administrative team to encourage high performance, dedication and retention• Evaluate performance by analyzing and interpreting firm data and metrics• Lead risk management and mitigation• Participate in expansion activities (investments, acquisitions, alliances)• Responsible for all office activities and vendor relationships• Resolve issues and conflicts as they occur

Us

As the Senior Telehealth Consultant, I reported directly to the Executive Director of Telehealth Enterprise Services and my responsibilities included:• Active participation in the development, implementation and management of enterprise-wide Telehealth strategic and business plans• Facilitated the implementation of plans for large-scale Telehealth initiatives• Organized the work effort to enable long-term success by providing project management expertise and as appropriate, overseeing or directly managing project activities• Responsible for leading efforts to develop clear project objectives, resource needs, and risks while providing leadership to remove barriers to keep projects on track in support of Telehealth plansCurrent Deliverables:• Applied for and awarded ~$2M in funding commitment from FCC COVID-19 Telehealth Program• Led enterprise team to deliver devices and services in support of COVID-19, reimbursement requests to FCC for funding commitments, usage reporting for programs and services, and audit preparation• Managed contracting and contract revenue, including revenue forecasts based on sales pipeline, implementations, and live services• Led internal Weekly Business Review meetings for Telehealth leaders and managers• Organized leadership team around external market and partnership opportunities• Developed new operational processes and continuously refine implemented processes to ensure team cohesion and efficient hand-offsThis role was a continuation of the previous role where I served this operational team for three years on loan from the Oregon Regional Project Management Office.

Renton, Wa, Us

Providence is the third largest not-for-profit health system in the United States, and includes more than 82,000 caregivers (all employees) serving in a diverse range of ministries from birth to end of life, including acute care, physician clinics, long-term and assisted living, palliative and hospice care, home health, supportive housing and education.Directly supported the leadership team and reported to the Director of Operations on the following:- Drafted a business plan and facilitated the creation of an operational budget in support of a new entity to be funded by Providence meant to transform the business model- Filled an open Senior Manager role for eight months while our team recruited a permanent employee who I recommended out of my own professional network- Managed the implementation and operationalization of strategic & legal changes to our Telehealth business model- Developed a status report for senior Telehealth leadership to communicate Sales Readiness of our clinical service offerings across Providence markets

Austin, Texas, Us

Jive, a SaaS organization, is the leading provider of modern communication and collaboration solutions for business. Internally-facing Jive communities improve employee productivity, alignment and innovation, while externally-facing Jive communities support vibrant customer and partner interaction that drive higher sales, better service and greater satisfaction.In my role as a as Lead Technical Project Manager for client-facing implementation, migration, and upgrade projects, I managed Professional Services projects for a suite of client accounts. My job was to define project goals, success criteria, and scope, and build the overall project plan. As the liaison for Jive resources, such as Hosting and Engineering, I was responsible for managing both internal and client project resources, often geo-located across the globe (e.g., Israel or London). I maintained the project collaboration space using our own Jive platform and tracked decisions, issues, and risks, as well as provided input regarding impact to project timelines and budgets. Throughout the project I was also responsible for assuring invoices were appropriate prior to being sent.

Portland, Or, Us

Cambia Health Solutions is a family of companies headquartered in Portland, Oregon, working to create a person-focused and economically sustainable health care system. Through their health plans, innovative technology and strategic investments, they are delivering consumer-centric solutions that help people achieve better health and well-being, make health care more available, affordable and accessible, and are easily understood by everyone.I was hired into the PMO originally as a Sr. Administrative Assistant to the Director of Project Delivery & Scope Management. I began supporting projects and working 50% in the capacity of Project Manager beginning in July 2011, and it is in that capacity that I:- Managed and tracked decisions, issues, and risks for enterprise projects- Maintained Microsoft Project plan and Clarity updates- Drafted implementation communication plan and project plans, and managed go-live activities- Managed administration of Program Sponsors executive meetings, internal core team status meetings, client meetings, and vendor meetings- Corresponded with senior executives across all lines of business and departments- Independently managed smaller projects and assisted Senior Project Managers with status reporting- Managed collateral production between sales stakeholders and brand marketing designers & writers

Portland, Oregon, Us

Regence is part of a family of regional health plans with national brand awareness that have been a symbol of strength and stability in local communities for 100 years, connecting people and their families to health care when and where they need it most. Regence serves more than 755,000 people in Oregon through their workplace or personal coverage, and holds strongly to their nonprofit heritage, keeping their focus on helping people first, today and for the long term.I first joined the Sales & Marketing department within RBCBSO, and spent three years supporting the Individual Marketing Team before moving to Product Marketing, and finally to the Brand/Creative team. Across those three roles I:- Created sales contest, and developed rules, communication plan, creative and reporting- Project managed deliverables - liaison between stakeholders and creatives- Managed coordination of first Annual Medicare Sales & Marketing Conference- Supported product go-to-market and training to sales and internal business teams company-wide- Coordinated life and health insurance licensing, renewals and continuing education- Expense reports, travel, correspondence, filing, procurement, and office management, as necessary

Hired as personal assistant to CEO and Investment Advisor. Responsible for life and health insurance licensing in all 50 states, as well as Series licenses (6, 7, 63, and 65). Role expanded to management of the office and all aspects of compliance, Branch Office Manager training, as well as property management for the business, collecting rent, paying bills, and I managed one direct report.- Reviewed Life & Health insurance licensing paperwork, and Series licensing applications for accuracy- Audited local office activities to insure conformance with NASD & corporate compliance regulations- Resolved conflicts at home office for management team that had not been successfully resolved in the past, giving our team a conflict resolution success rate of 100%- Recommended changes to shipping procedures which resulted in 83% reduction in annual costs

Ru

Hired as Receptionist, which quickly grew into Sales & Production support opportunity.- Conducted internet research to enrich client company profiles- Reviewed project briefs and proposals for grammar & accuracy- Managed print media file for largest client- Coordinated Craft Services- Heavy event coordination & support

Hired as Receptionist. Within a month, merged Office Manager & Marketing Coordinator roles into my position when more than 50% of our office staff (approximately 50 people) walked out to work for a competitor, helping bridge any gaps or pain points for our concerned clients and coworkers across the country.- Produced golf tournament- Raised more than $25k in donations from vendors such as Compaq and Hewlett-Packard- Event coordination- Asset management

Hired to work as Inside Sales and sole support of Midwest Account Executive. Direct line of communication and ordering / shipping support to major clients such as Target, Walmart, and Future Shop (now Best Buy).- Produced price quotes- Scheduled and tracked deliveries- Created sales reports- Corresponded with accounts and vendors- Developed sales reports & spreadsheets to track monthly goals and quotas