Heather Evans Email & Phone Number

United Kingdom

London, England, United Kingdom

On the Senior Management team & Head of Department. I also manage 5x Concierge teams across all regions, plus our Traveller Inspiration & Loyalty team, and look after the entire post-sales process.

London, England, United Kingdom

Managing a team in the travel industry during a pandemic is no joke. Thankfully, years of experience in travel prepares you for the unexpected. We work together to offer the sparkling service that Jacada clients deserve, and support each other at work, remotely and in person. My management style is to lead by example and empower team members to do their.

London, United Kingdom

My role as Concierge developed considerably, but the principles remained the same.Every day I worked towards the goal of delighting and surprising Jacada clients and ensuring all our travellers felt they had a personal service and support of a knowledgable, competent, and enthusiastic concierge from the moment they booked the trip until after they returned.

London, United Kingdom

This role taught me a lot about client complaints and how to handle them, skills I have used regularly throughout my career in the travel industry. I was often the most senior person present at Flight Centre High Street Kensington, a flagship branch. Responsibilities included: - Handling every aspect of client travel, requiring a confident phone and email.

London, United Kingdom

Working successfully towards high KPIs, my hard-working attitude was well-recognised in this position and I won the ‘Director’s Award for Real Service’ in October. I was also shortlisted for ‘Rookie of the Year Award’ later that year – both company-wide competitions. My position involved resourcing diverse candidates for European contracts, writing formal.

• During my final year at University, I worked part-time as Reading’s on-campus brand ambassador. The senior team were exceptionally pleased with my work, and so they used me as a 'case study' to exemplify how a.
• Writing inspirational and engaging creative PR advertising current deals, ensuring I captured the right tone and aligned with current branding strategies. I was awarded bonuses for my successful efforts in PR.
• Creating captivating visual merchandising and managing multiple social media accounts to raise the profile of the company. Updating online resources regularly, making sure everything was current and audience-appropriate.
• Networking with relevant societies and sports teams, hosting popular and successful socials in order to promote STA, getting everyone excited about live sales and making sure people put their excitement into action.

Siem Reap, Cambodia

Picasso’s is TripAdvisor’s second best nightlife attraction in Siem Reap, so I was working to a very high standard. My responsibilities included:- Working professionally and sociably during shifts that often stretched over twelve hours without a break.- Managing money and balancing the register at end of trade (sometimes a challenge, as this would be in.

Reading, United Kingdom

My responsibilities included:- Assisting various customers with purchases, from young children to confused dads.- Advising customers with purchases, returns, and issues with their shopping experience, providing excellent customer satisfaction.- Cashing up, counting money and dealing with the float.- Restocking merchandise and arranging window displays to.

Trowbridge, Wiltshire

My responsibilities included:- Interacting with customers and colleagues with a wide range of ages, backgrounds and special needs.- Mentoring new staff and assisting those with learning difficulties.- Advising and assisting customers with purchases, returns, and issues with their shopping experience, providing excellent customer satisfaction. I won several.

Bachelor'S Degree, English Literature

Activities and Societies: Active member of the Travel Society (President), Feminism Society, English SocietyI absolutely loved my degree.

Education record

Activities and Societies: Volunteering in The Gambia, Creative Writers Club, Gifted and Talented Register,A-levels: English Literature and.

English Literature

I studied abroad in Mississippi, USA for a semester in my second year at University, successfully completing modules in: - Greek and Roman.