Heather Fitzhugh Email & Phone Number

-Mixing, garnishing, and serving drinks while keeping with employer’s specifications-In-depth knowledge to assess, anticipate and fulfill guests’ requirements at high quality standards-Well versed knowledge of menu items for food and beverages-Hands-on experience in keeping the bar stocked and sanitized while always providing welcoming and upbeat atmosphere-Check customers’ identification and confirm it meets legal drinking age-Able to adhere to state and company standards for serving beverages-Adhered to strict company alcohol measurements and receiving high marks for such.-Demonstrated ability to help guests in choosing menu items, taking orders and making guests feel taken care of throughout their visit-Serving drinks for servers/entire restaurant-Opening and closing includes stocking beer/alcohol, cutting fruit and taking trash out.

Catonsville, Md

-Coordinated ticket times with executive Chef–Managed multiple tables and guest interactions–Delivered 5-star quality dining experiences –Implemented new training schedules –Ensured guest satisfaction across multiple parties –Delegated critical tasks to expos and bussers –Trained new servers in essential serving skills - Responsible for handling tills along with cash ins, outs, and comps- Maintained and tracked inventory- Provided exceptional food, drink, customer service to guests on a daily basis- Ensured all health policies are strictly followed

Annapolis, Md

-Pleasantly and professionally answered main switchboard telephone-Directed calls to the appropriate personnel in various departments-Ensured information for messages (name, phone numbers and purpose) were clearly documented-Appropriately answered customer inquiries-Provided a warm and enthusiastic greeting to customers entering the showroom-Assisted with inventory tracking and other clerical duties

Human Services Administration, Junior

Activities and Societies: Attend all divided Baltimore SeriesCreating a Feasibility study for a food hub in Baltimore City to be proposed.

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Volunteered for Project Homeless Connect Volunteered at CEFM Network