Heather Meaker Email & Phone Number

• Leading efforts to help financially struggling members understand and improve their finances. Advancing a product mindset and practices.
• Piloted & scaled new product that provides members with personalized suggestions, alerts, and trends to enable informed choices toward financial goals. Product increased understanding of spending by 26%, improved.
• Doubled savings rate for deposits in the Credit Card Rewards redemption process by applying behavioral science concepts. Partnered with Common Cents Lab to evaluate idea for boosting savings.
• Increased value realized by creating shared definition of value, establishing an integrated priorities list, and mentoring peers on MVP. Efforts contributed to 62% WIP reduction & 45% increase in reaching committed.
• Identified potential new market in Richmond through research on behavior and data trends. Pitched concept to attract new members.

• Provided vision and framework to a newly established innovation group. Worked across the company to generate ideas, quickly evaluate options, and determine what innovations will improve member financial lives.
• Put members in their new homes 10 days faster by implementing a mobile app that simplified communication & documentation for mortgages. Awarded Gartner's Eye on Innovation 3rd place out of ~160 North American entrants
• Partnered with Compliance for controls on new product development, prototyping skill for voice banking. Sunset product and used learnings to enable faster implementation of chatbot.
• Created and facilitated 2-day innovation conference. Requested to provide 2-day agile conference by attending company. Provided consulting for new innovation groups across industries.

Richmond, VA

• Promoted by senior management to lead $4M portfolio of projects across multiple data platforms and teams, provide technical direction, and enable business strategy. Entrusted with extended role as Product Owner and.
• Data Conversions: Eliminated customer facing issues on multiple $3M portfolio migrations, managing 60 resources. Reduced effort 50% by delivering reusable processes. Decreased duration 30% by influencing for agile.
• Regulatory Controls: Reduced risk by implementing proactive, enterprise data controls for Managing VP sponsor. Saved 50% cost through technical design recommendation. Awarded with Circle of Excellence by CEO.
• Emerging Tech: Identified business case for combining real time cloud and batch Hadoop data; quickly learned open source technologies and led proof of concept.
• Hardware Decommission: Saved $200K/yr, reduced support issues, and increased application flexibility by removing older platform. Influenced leadership for $900K funding, sponsorship. Delivered with 0 user impact.
• Agile Innovations: Coached resources in agile, enabling team to move from off-shore, waterfall to award-winning scrum in 6 months. Reduced effort 60%, time to market (TTM) 90+% championing new delivery techniques..

Richmond, VA

• Team lead and technical expert for 150GB warehouse with increasing levels of responsibility and number of teams. Ensured quality code and documentation while training junior resources and improving platform standards..
• Warehouse Creation: Delivered 9 subject areas in new warehouse 1 year early, managing team of 12 resources. Maximized value through technical and business requirement negotiation; Prototyped data profile tool to.
• Process Improvements: Improved effort/cost estimation 50+% by devising tool and monitoring; Expanded to 3 additional organizations. Optimized documentation strategy with peer collaboration; Recognized as support gold.
• Vendor Models: Converted teams to run warehouse in steady-state model with vendor on site services. Successfully expanded conversion to execute operations in off-shore model.

Charlottesville, Virginia Area

• Senior consultant at a Fortune 500 bank responsible for full life cycle delivery and process improvements.
• Credit Bureau Quality Analysis: Prevented external audit finding through quick creation and implementation of a datamart to monitor complex statistics on credit bureau data.
• Oracle Migration to Teradata: Lead Tester and trainer for first conversion at client. Developed standard regression process, completed unit, system, and performance testing, and mentored testing and technical skills.
• Data Mart Creation: Improved report performance by creating and tuning data mart. Created re-usable process to improve data load performance & reduce effort of maintenance tasks, utilizing PL/SQL and UNIX scripting.

Jamestown, NY

• Oracle Applications Developer responsible for designing and building user interfaces, data storage repositories, and reporting solutions.
• Assembly Management System: Worked with business to develop cross-site system linking shop floor PLCs, Oracle Apps, and mainframes. Delivered integrated manufacturing controls with PL/SQL and Oracle Forms.
• Receiving Inspection Planning System: Primary designer for multi-site Oracle 7.3 application extending Oracle's MRP package to provide skip lot inspection scheduler and results tracking with Forms interface.
• Assembly Defect Tracking: Sponsored and led cross-functional team to design, train, and implement Oracle 6.0 database application, replacing IBM mainframe quality application.

Bachelor’S Degree, Mechanical Engineering

Activities and Societies: crew team

Masters, Manufacturing Manangement