Heather Fox-Lawson Email & Phone Number

Headlands School

East Riding Of Yorkshire, England, United Kingdom

Leeds, West Yorkshire, United Kingdom

Leeds, United Kingdom

Working as part of an integrated marketing agency I was responsible for the delivery of medium to large sized digital projects, that included kick off sessions, project planning using MSP and PRINCE2 methods, resource allocation, risk/issues management, change management tracking, stakeholder management and weekly reporting as well as producing functional specifications and testing plans. This role also included overseeing numerous projects as a program manager, this required careful planning… Show more Working as part of an integrated marketing agency I was responsible for the delivery of medium to large sized digital projects, that included kick off sessions, project planning using MSP and PRINCE2 methods, resource allocation, risk/issues management, change management tracking, stakeholder management and weekly reporting as well as producing functional specifications and testing plans. This role also included overseeing numerous projects as a program manager, this required careful planning and continual review to ensure dependencies did not clash. As part of this role I was responsible for mentoring junior project managers as well as matrix managing resource within the organisation to ensure the completion of work to Home quality standards, budget and deadlines. Show less

Birmingham, United Kingdom

Reporting to the Quality Director, this role is two fold:- Company Trainer - providing training and aftercare to both clients and colleagues for a number of systems including Umbraco Content Management, Adobe Incopy, Adobe Indesign.- Quality Manager - responsible for organising and distributing information relating to quality and continuous improvement programmes, such as process updates, and reviewing feedback from colleagues and clients. Investigating quality issues concerning… Show more Reporting to the Quality Director, this role is two fold:- Company Trainer - providing training and aftercare to both clients and colleagues for a number of systems including Umbraco Content Management, Adobe Incopy, Adobe Indesign.- Quality Manager - responsible for organising and distributing information relating to quality and continuous improvement programmes, such as process updates, and reviewing feedback from colleagues and clients. Investigating quality issues concerning the production of corporate reports that arise during the process and ensuring they are rectified prior to the report going to print.Key Achievements- Learnt new systems (Adobe Indesign and Photoshop) and developed a training programme within a month to deliver as part of the continuous improvement programme. As a result the issues reported regarding the production of reports reduced.- Part of the Customer Support Team managing and shaping the assistance providing to clients, by utilising Basecamp Project Management Portal and a call centre. Show less

Birmingham, United Kingdom

Responsible for the delivery and account management of all client related online media in partnership with Sales Relationship Directors. Ascertaining client requirements through a series of requirement gathering sessions leading to the production of a project brief, including information architecture of corporate websites based on best practice. Provided analytics, SEO reports and recommendations to clients, as well as managing supplier relationships and assisting with copy writing for website… Show more Responsible for the delivery and account management of all client related online media in partnership with Sales Relationship Directors. Ascertaining client requirements through a series of requirement gathering sessions leading to the production of a project brief, including information architecture of corporate websites based on best practice. Provided analytics, SEO reports and recommendations to clients, as well as managing supplier relationships and assisting with copy writing for website content and script writing for corporate videos. Production of online media was delivered by a team of 4 which is managed by the Website Project Manager. All projects delivered within budget and to client expectations. Provided client support and training for Fidus and Umbraco Content Management System. Key Achievements- Learnt new technologies in industry to become a subject matter expert on Investor Relations websites.- Delivery of approximately 7 online annual reports (for ITV, Halfords and Ocado to name a few) within a two week period. This required clear scheduling, understanding of requirements and ensuring both client and internal team were fully briefed on expectations and deadlines.- Implementation of Project Management techniques to allow for better tracking, delivery and customer experience.- Responsible for maintaining training materials for CMS training. Show less

Rochdale/North Yorkshire/Cumbria

Responsible for a range of project streams, focusing on IT integrations and implementations. Project lead for the implementation Vignette CMS for North Yorkshire County Council and Hambleton District Council. IT Trainer for the Cumbria County Council Strategic Partnership – responsible for budget, delivery of MS Office courses and creating bespoke courses. Rochdale Metropolitan Borough Council – Project and Change Leader, responsible for the implementation of Lagan CRM into the Customer Service… Show more Responsible for a range of project streams, focusing on IT integrations and implementations. Project lead for the implementation Vignette CMS for North Yorkshire County Council and Hambleton District Council. IT Trainer for the Cumbria County Council Strategic Partnership – responsible for budget, delivery of MS Office courses and creating bespoke courses. Rochdale Metropolitan Borough Council – Project and Change Leader, responsible for the implementation of Lagan CRM into the Customer Service Centres (7 in total), training of CRM to both Service Centres and Call Centre employees. Show less

Main responsibilities included scheduling, delivery and documentation of course material for MS office, courses, Oracle Financials training sessions, and creating bespoke courses such as Salesforce CRM for Jarvis and Agilisys employees.

Organising and delivery of IT courses for EmployeesCo-ordination and Diary Management of the IT Training TeamWeb Development – publishing of training manuals to company intranetMonitor the IT Training Team Finances and KPI achievementLiaising with members of department to keep courses relevant to business needsProvided telesales, PR and marketing support relating to Training Needs Analysis and marketing exercisesMaintained appropriate database records, computerised… Show more Organising and delivery of IT courses for EmployeesCo-ordination and Diary Management of the IT Training TeamWeb Development – publishing of training manuals to company intranetMonitor the IT Training Team Finances and KPI achievementLiaising with members of department to keep courses relevant to business needsProvided telesales, PR and marketing support relating to Training Needs Analysis and marketing exercisesMaintained appropriate database records, computerised calendars, external enquiries and booking of accommodation where required Show less

General administration duties, including management of supplier queriesProviding support to the Director of Operation Support Services and managers within this departmentTraining of staff to use the web based requisitioning systemProcess mapping of end-to-end business processesLiaise with recruitment agencies, organising new temporary members of staff

Ba Hons, Film, Tv, Literature And Theatre Studies

Activities and Societies: Hockey Marketing Exec on Student Union from 2000 to 2001 Entertainments Committee member Film, TV, Literature.

Pgce, Adult Education

PGCE in Adult Education

Postgraduate Degree, Education

Qts, Secondary Education And Teaching