Account Manager
West -- Televox Solutions
Mobile, Alabama, United States
Managed a portfolio of commercial & utility accounts, providing a smooth implementation process and continuous utilization of various software products. Cultivated quality relationships with clients while working to identify opportunities for each company according to individual needs.Analyzed and interpreted data regarding the performance of every client’s unique software application to provide recommendations that would enhance the performance for each company.Was the main point… Show more Managed a portfolio of commercial & utility accounts, providing a smooth implementation process and continuous utilization of various software products. Cultivated quality relationships with clients while working to identify opportunities for each company according to individual needs.Analyzed and interpreted data regarding the performance of every client’s unique software application to provide recommendations that would enhance the performance for each company.Was the main point of contact and liaison between the client and the technology team at TeleVox to manage all complex software applications from inception through implementation within the approved timeline and budget.Worked closely with sales and product management to analyze client’s use of products to ensure the client’s business goals were being met. Show less