Heather Fucci Email & Phone Number

Seattle, Washington, United States

Redmond, Washington, United States

• manage incidents relating to Xbox service impact using AzureDevOps• perform initial triage investigations• responsible for driving incidents toward resolution by engaging relevant resources• provide public service announcements regarding Xbox services via TwitterIn my time off during this position:I run a home server for email, files, testing, self-hosting, and React/full-stack development with PostgreSQL and Docker. I am currently building and testing a personal project for a collaborative user-generated media adventure with a EdgeDB/Go backend that will use React for the frontend.

Bentonville, Arkansas

• wrote software in C# and JS that interfaced with Oracle Siebel using SOAP API• contributed to project using MSSQL database w/ a C# client for tracking the recycling of main board components, with a Node/Vue web layer• troubleshot, repaired, and tested MC67 devices at a certain rate of production. • developed a solution for a Windows MC67 driver issue that was creating a need for Windows reinstallation after 1024 device repairs.• designed data model and application for repair tracking eliminating manual data entry using MSSQL and ASP.net• contributed to model and controller layers of internal open-source Angular projectsIn my time off during this position:I wrote playlist utilities for myself in Java and C#, created WebVR sites with AFrame/three.js, and played with OS kernels in Rust.

Bentonville, Arkansas

• Troubleshoot hardware & software issues for Home Office associates• Troubleshoot AD account issues, and authentication failures• Support migration from on-premise Exchange to Office 365 and Office 2016• Troubleshooting and support of corporate and personal Android and Apple mobile devices

Bentonville, Ar

• provided B2B technical support and system administration at billed rates• coordinated with clients to understand the issue or requirements• deployed and created documentation of the following for small businesses: o web servers o email exchange o Active Directory o Networking o backups • built static HTML+CSS sites• troubleshot legacy VBA/Access code bases

Bentonville, Ar

• Developed client app in C# to pull store information from Walmart.com to assist myself and fellow analystswrote bash and PowerShell Scripts that took advantage of Walmart’s network architecture with the store information from the client app to:• resolve stuck TC updates• allow unattended PC image reinstallation• solve corrupt Outlook profiles• automate printer installation on AIX and RedHat servers• front-line support analyst for field technicians• managed ticketing and provided FCR troubleshooting at 30 calls/day

Bentonvlle, Ar

• automated logging with batch, MS-JS, and Perl against MySQL databases • EHR support tickets for backend Postgres databases • Troubleshot and solved bugs in Java/JaxaFX tools applications• Updated C# and Java applications for compatibility and new HIPAA requirements• created images for deploying OS to remote machines • containerized service applications to modernize hardware use patterns.• began as part time helpdesk in a 5 member IT staff providing EHR and technical support In my time off during this position:I purchased for-parts laptops, flat panel TVs, and cell phones to repair and sell or repurpose. I followed the Windows 8 Developer Preview cycle and contributed feedback and bug reporting. I developed Windows Phone 8 and Android mobile applications. I administrated Minecraft servers and FTP shares and contributed to open-source projects in the Zune community.

Bachelor Of Science - Bs, Computer Software Engineering

Education record

Activities and Societies: AAIMS AP Scholar, Honors Graduate, Quiz Bowl Team Captain, National Honor Society, State Certified Completer.