Heather Fucci Email & Phone Number

Seattle, Washington, United States

Redmond, Washington, United States

• manage incidents relating to Xbox service impact using AzureDevOps
• perform initial triage investigations
• responsible for driving incidents toward resolution by engaging relevant resources
• provide public service announcements regarding Xbox services via TwitterIn my time off during this position:I run a home server for email, files, testing, self-hosting, and React/full-stack development with PostgreSQL.

Bentonville, Arkansas

• wrote software in C# and JS that interfaced with Oracle Siebel using SOAP API
• contributed to project using MSSQL database w/ a C# client for tracking the recycling of main board components, with a Node/Vue web layer
• troubleshot, repaired, and tested MC67 devices at a certain rate of production.
• developed a solution for a Windows MC67 driver issue that was creating a need for Windows reinstallation after 1024 device repairs.
• designed data model and application for repair tracking eliminating manual data entry using MSSQL and ASP.net
• contributed to model and controller layers of internal open-source Angular projectsIn my time off during this position:I wrote playlist utilities for myself in Java and C#, created WebVR sites with AFrame/three.js, and.

Bentonville, Arkansas

• Troubleshoot hardware & software issues for Home Office associates
• Troubleshoot AD account issues, and authentication failures
• Support migration from on-premise Exchange to Office 365 and Office 2016
• Troubleshooting and support of corporate and personal Android and Apple mobile devices

Bentonville, AR

• provided B2B technical support and system administration at billed rates
• coordinated with clients to understand the issue or requirements
• deployed and created documentation of the following for small businesses: o web servers o email exchange o Active Directory o Networking o backups
• built static HTML+CSS sites
• troubleshot legacy VBA/Access code bases

Bentonville, AR

• Developed client app in C# to pull store information from Walmart.com to assist myself and fellow analystswrote bash and PowerShell Scripts that took advantage of Walmart’s network architecture with the store.
• resolve stuck TC updates
• allow unattended PC image reinstallation
• solve corrupt Outlook profiles
• automate printer installation on AIX and RedHat servers
• front-line support analyst for field technicians

Bentonvlle, AR

• automated logging with batch, MS-JS, and Perl against MySQL databases
• EHR support tickets for backend Postgres databases
• Troubleshot and solved bugs in Java/JaxaFX tools applications
• Updated C# and Java applications for compatibility and new HIPAA requirements
• created images for deploying OS to remote machines
• containerized service applications to modernize hardware use patterns.

Bachelor Of Science - Bs, Computer Software Engineering

Education record

Activities and Societies: AAIMS AP Scholar, Honors Graduate, Quiz Bowl Team Captain, National Honor Society, State Certified Completer in.