Enter, track and coordinate all custom point of sale orders for WBG of Illinois. That extends to approximately 8 different divisions and 200+ salespeople. Handle all aspects of customer service regarding the custom print material as well.

I streamlined the point of sale order processing system with the Director of Sales and Sales Managers for Wirtz Beverage Illinois, a major liquor supply and distribution corporation. I worked directly with the Senior Designer and the Production Manager to create an effective system to increase customer satisfaction with the point of sale materials. Created and implemented electronic versions of all point of sale ordering protocol materials for the sales representatives. I followed the order processing system from implementation thru order delivery, working closely with other departments to insure print material was correct, distributed and on time for over 200 Salesman from six divisions. I generated and maintained reports that supplied daily, weekly, and monthly print delivery statistics to the Vice President of Beverage Distribution. Instrumental in improving customer satisfaction ratings through suggestion, development, and implementation of new reporting procedures.Increased sales force knowledge by developing product awareness program.

Communicated with customers to identify their needs, field questions, and facilitate orders. Designed business cards, created printing plates and rubber stamps. Managed two-color printing personnel in customer service processes, company policies and order processing.Played key role in increasing color print production from one print run a week to one a day.Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.

As Administrative Assistant I produced all Pension Fund contracts for the Lawyer of the Group Pension Department. I handled meeting and travel arrangements for managers and salesmen, and maintained daily mail and various office support duties. As a Marketing Analyst I provided office support for seven field sales offices and maintained sales reports, commission spreadsheets, bill paying for all offices, correspondence and travel arrangements. As Pension Analyst I entered and maintained over 20 Pension Fund accounts, check disbursements, lump sum payouts, account balancing, and all customer service related issues.Took on key positions within department with enthusiasm and fortitude.Was a key team player within department, interacting with office personnel, clients, pension participants and administrative staff.