Heather Galt (Armstrong) Mba Email & Phone Number

Waterloo, Ontario, Ca

PPO helps food processors improve the quality and safety of their products. Using a unique and patented technology called hyperspectral imaging, PPO's Smart Imaging Systems provide in-line inspection of food products as they're being processed - identifying foreign materials and quality issues in real time. As Chief Customer Officer, I lead PPO's marketing, customer success, customer onboarding, customer support and field service teams. Together, we're responsible for PPO's presence in-market and for delivering world-class customer experiences to our clients.

Waterloo, Ontario, Ca

As VP Customer Experience and Strategy, I led PPO's marketing, product management, product quality and integrity, customer support, field service and customer success teams. Developed PPO's presence in-market, built our product and market strategy, and delivered world-class service to our clients.

Kitchener, Ontario, Ca

Communitech helps tech companies start, grow & succeed. Waterloo Region’s hub for the commercialization of innovative technologies, Communitech works hard to support and build the tech cluster of nearly 1,000 companies that generates more than $30 billion in annual revenue.As a growth coach, I help early stage and scaling companies to build and execute on their strategy. I provide coaching and mentoring to the founders and leadership team as well as to the marketing team - on their positioning, messaging, marketing tactics, approach to market, sales, product and more.

Kitchener, Ontario, Ca

Led all the programming Communitech offers to our early stage companies, including workshops, accelerator programming, growth coaching and mentoring, and much more. Communitech's accelerator programs support over 100 companies each year, and include Fierce Founders Bootcamp, Fierce Founders Accelerator, Edge Accelerator, and Rev Accelerator.

Kitchener, Ontario, Ca

Led Communitech’s marketing efforts in support of our amazing programs and our community. Also lead our Advanced Programs for startups, including Edge, Rev and Fierce Founders.

Kitchener, Ontario, Ca

Communitech helps tech companies start, grow & succeed. Waterloo Region’s hub for the commercialization of innovative technologies, Communitech works hard to support and build the tech cluster of nearly 1,000 companies that generates more than $30 billion in annual revenue.As the VP, Talent Initiatives at Communitech, I led national and international recruitment campaigns to draw needed technical and business talent back to the Region. That included building our brand promise, messaging and creative, and marketing campaigns and assets. It also included building programs to help Canadians settle (or re-settle) in Canada. As part of my role, I advised companies on their employer branding strategies and provided guidance and resources to companies that needed help with immigration services.

I help companies with a variety of strategic, marketing, and privacy-related activities.

Windsor, Ontario, Ca

As a growth coach at WeTech and SOAR, I helped early stage companies to build and execute on their strategy. I provided coaching and mentoring to the founders to help them understand their customers, and then create and execute their marketing: positioning, messaging, customer outreach, product marketing, investor outreach, pitches and more.

Waterloo, On, Ca

Kitchener, Ontario, Ca

Marketing instructor in the School of Business.

Waterloo, On, Ca

Lecturer for MBA program: business to business marketing and Marketing and Technology.

Kitchener, Ontario, Ca

Responsible for marketing strategy and marketing mix, as well as Kik's privacy and customer data practice. Led end-user support, trust & safety, team culture and recruiting.

Waterloo, Ontario, Ca

Founding member of a new team tasked with developing insights into RIM’s customer base, and integrating that knowledge into company-wide decision-making processes.

Waterloo, Ontario, Ca

Created, launched and managed sales, marketing and operational aspects of all revenue-generating CSO services; provided both strategic and tactical support to CSO operations.

Waterloo, Ontario, Ca

Influenced, developed and managed annual joint marketing plan with both wireless carriers, covering full marketing mix. Built and managed relationships with key marketing executives at both carriers. Led team of 4 marketing managers and specialists. Responsible for $5M+ quarterly budget, program tracking and measurement.

Waterloo, Ontario, Ca

Ensured market readiness of all new RIM distribution partners globally (primarily wireless carriers), through process creation, project management, and partner relationship management. Market readiness required joint efforts with the carrier in product testing and product readiness, technical integration, sales and marketing planning, training, customer support integration and compliance with local regulations and language requirements.

Waterloo, Ontario, Ca

Led new wireless carriers in Asia Pacific in the development of sales and marketing launch strategy for BlackBerry. Included decisions related to all aspects of the marketing mix for both RIM and carrier: market segmentation, brand creation and management, product positioning, media and PR, product roadmaps, distribution channel strategies. Expatriate assignment to Sydney Australia.

Waterloo, Ontario, Ca

Created and implemented marketing planning process with product management team, including preparation of quarterly marketing plans. With RIM executive team, developed strategy for managing current products. Collaborated with senior management to understand product costs, and build basic tools for monitoring product performance.

Managed a product portfolio of four products totalling 52% of company revenue. Developed and launched a new product in less than 8 weeks; exceeded business plan by 50% and generated a profit six months ahead of schedule.

Maintained portfolio of existing voice wholesale products and services, including competitive activity; pricing; working with suppliers to identify and develop necessary technologies, and channel training.

Mba, Marketing

Ba, Psychology, Business