Heather Gamble Email & Phone Number

Ocala, FL, US

United States

Ocala, Florida Area

Ocala, Florida Area

• Work with the College of Central Florida and CareerSource Citrus Levy Marion, fostering a working relationship assisting over 10,000 student graduates and professionals in the tri-county area.
• Created a marketing strategy for Talent Center using Hootsuite and Canva to promote Talent Center on Social Media sites LinkedIn, Twitter, Facebook and Instagram.
• Presented workshops to college and high school students focusing on soft skills, resume assistance, mock interviews and social media.
• Assisted professionals in designing and promoting their social media footprint.
• Kept reports of office traffic, office activities, and services provided.
• Created and updated PowerPoint presentations that are given in the office setting, and locally throughout the community.

Ocala, Florida Area

• Professional and responsible in providing all aspects of career management and development, using guidance, counseling, coaching and advisory techniques to assist customer in determining and achieving career goals.
• Conducts preliminary interview with customers to determine customer eligibility via assessment to establish needs and services.
• Able to think outside the box to assist in the resolution of customer complaints, concerns, and issues.
• Pull reports to research and analyze data to develop a course of action.
• Train customers on how to use Employ Florida System to complete a full application and perform job searches.
• Prepares budgets, training purchase orders, and support service vouchers for customers to ensure all purchases are in accordance with established policy.

• Supervised 9 front line project staff while working together with Area and Regional Manger to build partnerships to secure additional/sustaining funding.
• Conducted staff training and development, a minimum of one training session per quarter with documented evidence of 80% staff attendance.
• Administered drug screening paperwork to follow company policies of random drug screens, worker’s compensation, and new hire requirements.
• Verified weekly time sheets for accurate time submissions of 9 employees.
• Ensured that all programs were on track to meet or exceed contractual performance goals within the g guidelines of the operating budget and program deliverables.
• Assisted business development activities and the Regional Manager in responding to RFP's and grant opportunities in an effort to grow business.

• Key role as Quality Assurance Administrator to Workforce Investment Act (WIA) and WIA staff to determine eligibility, detected errors and non-compliance with requirements, assisted with staff adherence to state.
• Facilitated/assisted in training on WIA policies and procedures to follow both local and state guidelines for new and seasoned staff.
• Assisted in new hire orientations and completion of new hire paperwork.
• Provided executive level administrative assistance to Deputy Director of operations and maintained high level of confidentiality.
• Managed operation and maintenance of office building and arranged appropriate quantities of business supplies and maintained cost records for all business supplies.
• Represented Workforce Connection while attending community outreach meetings with the Marion County Community Outreach Coalition, Marion County Literacy Coalition, and Family and Community Partnerships Advisory.