Heather G Email & Phone Number

Calgary, Canada Area

Worked with the Records and Information Management team in all facets of Records Management from creating files to end of cycle where files were either shipped to Offsite or destroyed after retention conditions were met. Collaborated to implement electronic records management systems and processes that transformed Encana into a leader in the records management industry particularly digital information and retention in Calgary. Highly versatile and complex role, comprised of the following key functions:Records and Information Management:Worked in several file rooms to on all facets of Records Management.Provided day-to-day support, prioritizing and fulfilling client requests. Ensured clients were able to load and access both their physical and electronic information at all times.Working closely with internal clients and IT, created new efficiencies for data rooms and final sign-off delivery schedules; reduced timelines from months to days or hours.Reduced physical file storage required, resulting in costs savings.Put security measures in place and conducted reviews of system updates, outages, new interfaces, and user / group access changes.Created and maintained tools to improve day-to-day efficiencies and ease of use.

Calgary, Canada Area

Information Management - Core Systems Support:Designed, tested, documented, and verified imaging process required to proceed with digitization of internal records, improving company-wide access and agility.Created, presented, and awarded RFP for $6M in imaging projects. Negotiated pricing, timelines, and resources for the projects.During external imaging project, trained vendor to use our standards and processes ensuring they provided a final product that met expectations and compliance standards. Verified incoming data loaded with associated metadata and to the proper location.Carried out QA on all incoming digitized data from vendor, ensuring all content matched the physical file and quality was a true representation of the original, in preparation for destruction.Sourced and procured internal scanning equipment at a substantial price reduction.

Project Coordination and Administration:Created project charters, communication plans, project schedules, test plans, and reports.Conducted testing of all environments and monitored user testing.Requested fixes or updates to retest prior to “Go or No Go”. Developed training materials and delivered end user training.Ensured project was on schedule and within budget. Created final reports for completion of project.

Calgary, Canada Area

Quality Assurance:Conducted QA on finished product, from internal resources to vendor. Developed QA process for team to follow, ensuring documents were imaged and metadata added and loaded as expected.Initiated setup, tested, and updated all environments and data required for UAT testing. Communicated any issues to IT or vendor to be fixed for retesting prior to move into production.Retested following move into production prior to users, ensuring all fixes and updates were moved over and worked with other applications as expected.Trained and monitored internal Information Management progress and reported on statistics.