Responsible for review and implementation of written clinical program specific goals and outcome criteria that guide and support the provision of recovery based services. Assists in the development, review, and outcome of all clinical program monitors. Responsible for monitoring program performance and ensuring budget goals are met; coordinating the development and implementation of new clinical programs and services, with the direction of the COO; and supervision of all clinical program directors. Responsible for maintaining expert knowledge of EMR systems and utilization of all functions within the EMR. Maintains skill set of expert knowledge with regard to all aspects of clinical documentation, service manual, health home manual, billing/billing codes, levels of services, contracts and specialty programs. Assists in all program development, grant coordination, and budgetary needs for all current clinical programs. Responsible for making recommendations of criteria, process, updates, etc. for clinically privileging staff for all programs. Responsible for identifying and implementing staff training, consultation, education, and orientation needs of assigned staff in order to upgrade the skills needed to maintain quality program services. Oversees and coordinates all staff development needs for agency. Assists COO in clinical oversight of programs to ensure quality care is being provided and in compliance with all aspects of contract requirements, funding source expectations, and standards of practice. Utilizes and promotes the philosophy of Collaborative/Therapeutic Documentation to meet clinical record keeping documentation standards and ensure documentation is completed with the consumer to the extent possible and all documentation is completed on the same day of the date of service.Assists with grant management as well as new grant proposals to expand clinical programs.

Supervised and trained admissions clinicians on admissions processes and procedures at both Cedar Ridge and Bethany Behavioral; Reconciled daily call logs to analyze referral sources and performance improvement; Lead team meetings; Compiled daily, weekly, and monthly reporting for quality and performance improvement; Managed the preauthorization process with insurance companies to ensure patients are able to maximize benefits; Audited patient charts to insure OHCA and Joint Commission compliance; Engaged with patients and their families to aid in admissions process and/or customer service issues; Supervised and managed reception staff at both facilities.

Lead and train therapy staff; Ensure staff coverage; Lead treatment team meetings; Develop a tracking system to ensure documentation is completed in a timely manner; Develop programming and scheduling for active treatment; Audit charts and complete reports for ongoing compliance initiatives; Act as liaison between the doctors and administrative staff; Conduct clinical interviews to complete assessments and initial treatment plans; Facilitate Process Group Therapy Sessions; Engage in individual/family sessions; Coordinate with doctors, nurses, and referrals on patient’s behalf; Manage EOD and court commitment process

Maintain waiting list of clients, Screen clients for requirements for level of care treatment, Perform intakes on substance abuse clients and their children; Administer ASIs; Conduct clinical interviews to complete client’s assessments(CDC, ASAM, Mental Health Evaluation) and initial treatment plans; Facilitate Group Therapy Sessions-Addiction 101 and Process Group; Engage in individual sessions with substance abuse clients; Coordinate with drug court, DOC, DHS, ICW, and CASA on client’s behalf; Compile court reports for referral sources; Actively engage in staffing and community meetings; Direct support staff when on-call ; Managed schedule and caseloads for clinical staff; Lead team meetings; Trained entire clinical Red Rock Staff on new documentation software through MyAvatar; On-going trainings offered through on-line and in person sessions with Red Rock staff.

Facilitated Group Therapy Sessions-Parenting, Anger Management, and Domestic Violence; Performed intake assessments and complete treatment plans; Conducted Individual, Family, and Couples Counseling Sessions with clients; Coordinated with DHS case workers and CASA; Compiled court reports for clients; Maintained linkage, needs assessments, and advocacy for clients on case load; Worked with children, teenagers, and co-occurring adults

Facilitate Group Sessions-Parenting and Anger Management, General administrative work, Conduct Individual and Group Rehab Sessions with clients, Coordinate with DHS case workers and CASA, Compile court reports for clients, Perform Case Management

Coordinate behavioral, dental, optical, and podiatry care for all residents; complete psycho-social assessments on all patients/resident; facilitate care plan meetings with patients and their families; link patients to home health care, psychological care, long term care, and/or assisted living care based on their needs upon discharge; manage on-going behavior issues and social issues for residents.

Provides individual and group supportive adult rehabilitation services to assist in vocational rehabilitation, structuring of time, executing activities of daily living, teaching coping skills applied to mental health symptoms, and improving social and interpersonal functioning. Maintains linkage, needs assessments, and advocacy for clients on case load.

Trained tech and sales departments on Microsoft hardware and software. Built and maintained relationships with retail managers and sales associates. Sold Microsoft products on-floor. Launched Windows 7 in retail locations.

Train new and existing indirect dealers on processes, procedures, and promotions; Uphold merchandising standards; Establish business and marketing plans to meet dealer/distributor ‘s sales goals; Manage multiple locations; Manage direct reports; Manage contractual process for the indirect distributors, Prospect new dealers and distributor locations; Plan geographic product distribution based on demographics and need; Manage relationship with Wal-Mart and Dollar General

Tracked and Analyzed performance on key metrics; Created business cases and conducted return on investment analysis; Created and Launched marketing programs to drive gross adds; Led cross functional teams to achieve business objectives; Defined product requirements for product development team; Identified growth opportunities in our prepaid product line-up; Managed relationships with key partners: Ericsson, Vesta, Car Kit, and Brightpoint

Built/Maintained relationships with all levels of Wal-Mart Management; Managed relationship with key accounts: Wal-Mart, Family Dollar, K-Mart, and Sams Club; Drove gross adds thru training strategies, sales analysis, and incremental displays; Trained all levels of Management and associates on products/promotions; Performed group presentations and trainings; Merchandised planograms and incremental displays; Reconciled escalated customer service issues; Trained and Mentored new field sales reps within Tracfone