Heather Giler Email & Phone Number

Responsible for change, communications and training for large scale technology transformation project. Collaborated with cross-functional teams to conduct change impact assessments, identify key stakeholders, and develop comprehensive change plans. Proactively identified and addressed resistance by fostering a culture of openness, providing ongoing support, and tailoring communication to diverse audiences.

Translated technical, policy-driven data governance guidance into communications that focused on the capabilities data governance enables. This encouraged leaders and employees to engage with the data governance team. Created data governance communications and training which led to improved data literacy and maturity.

London, United Kingdom

Developed and implemented training, documentation, and communications for proprietary applications for the Investment Banking Division. Worked closely with Agile development team, user focus groups, and Management to identify opportunities to improve applications, work flow, and training in order to gain efficiencies in the daily workflow of the Investment Bankers.

London, United Kingdom

Implemented a change programme to improve quality and frequency of website updates, aligning each academy's website with that academy's marketing approach. Scope of contract was expanded to include creating training materials on Microsoft Teams, Microsoft Groups, Microsoft Planner, GDPR, general information security best practices, and a new HR system for tracking applications for roles .

London, United Kingdom

Developed and implemented training and communication plans for technology rollouts for 8,000 employees across 29 locations globally, using a blend of live webinars, eLearning, communities of practice, job aids, classroom training, drop-in sessions, and one-on-one instruction. Developed training for proprietary applications, collaborating closely with developers using Agile methodology. Managed a team of trainers in offices across Europe, Asia, and North America. Coached trainers on instructional design principles and best practices, established global standards for training design, created the training team’s project strategy playbook, and managed performance of trainers. Created and delivered classroom, webinar and desk-side bespoke training for ongoing skills development in the Microsoft Office suite at all vertical levels within the company. Engaged with stakeholders across departments to assess the training needs for their departments.

Greater New York City Area

Established the role of investment technology trainer for Capital’s east coast investment offices. Developed and delivered face-to-face training for in-house investment systems as well as off-the-shelf applications. Created global training plans for large scale technology rollouts such as Microsoft Office upgrades.

Masters, Educational Technology

Majored in educational technology, which focused on using technology to support learning in alignment with cognitive science.

Ba, Social Studies

Activities and Societies: Phi Beta Kappa Majored in Social Studies, which is an education major with history and economics minors.