Heather Goerlitz Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

United States

Bellevue, Washington, United States

Bellevue, Washington

Bellevue, Washington

• Manage the end-to-end orderbook for enterprise accounts generating $3M+ (PO Receipts, Variance Reconciliation, Problem Receipts)• Responsible for creating and analyzing sales and inventory reports to present to Executive team• Work directly with procurement teams to secure order flows, organize assortments, build item setups, and serve as point of contact• Partner with Accounts Payable and Distribution Center operations to proactively develop solutions to reduce discrepancies and inefficiencies• Manage and maintain drop ship business and inventory feeds including item setup and maintenance• Actively present and participate in seasonal review and buy planning meetingsSPECIAL PROJECTS:DROP SHIP OPERATIONS RECONFIGURATION• Collaborated directly with EDI, IT and Sales teams to evaluate and determine inventory level threshold to optimize sell-through and fulfillment rate• Responsible for determining and implementing reserve stock strategy resulting in higher seasonal product sell-through• Actively analyzed product demand to identify sales opportunities and at risk productsGXS CATALOG ARCHITECHTURE• Created online active catalog structure to optimize file upload efficiency• Compiled and formatted product data for CSV spreadsheet file upload• Partner with Accounts Payable and Distribution Center operations to proactively develop solutions to reduce discrepancies and inefficiencies• Manage and maintain drop ship business and inventory feeds including item setup and maintenance• Actively present and participate in seasonal review and buy planning meetings

Auburn, Washington

• Manage key account operations with Executive team to accomplish sales and operations initiatives for an orderbook of $1M+• Review account vendor guides quarterly and update system settings to successfully adhere to vendor compliance, reduce chargeback claims, and identify opportunities to reduce Value Added Services cost• Responsible for identifying and escalating issues of negative financial impact to the company and advising management team in timely manner with recommendations for resolution

Auburn, Wa

• Manage orderbook while assuring orders are entered with correct terms and discounts applied according to seasonal deadlines• Partner with sales, logistics, and purchasing to ensure a seamless customer experience for managed accounts• Work directly with sales reps to support and leverage customer relationships to improve customer experience and retention• Proactively managed orderbook involving returns reconciliation, credit processing, etc.

Auburn, Wa

• Enter and process customer orders daily to support Account Managers• Assist Account Managers in communicating with Sales/Dealers and Distributors• Provide customer support electronically and by phone in a timely and accurate manner• Process returns and warranty claims for end consumers• Provide product information to customers

Greater Seattle Area

-Worked with customers to curate personalized head-to-toe looks combining fashion-forward thinking and individual style. -Built, maintained and grew client book through booking personal shopping appointments and notifying customers of new product. -Secured customer loyalty by always being the expert and trusting that I would always have them looking their best, regardless the occasion.

Greater Seattle Area