Heather Graves Email & Phone Number

Greater Boston Area

Reporting to PMO leadership, I am responsible for providing consultation and management to support the implementation of application projects and programs. I supervise the work and responsibilities of project resources ranging from product and advisory consultants, application analysts, architecture/solution consultants, developers, testers and other subject matter experts as assigned.− Accountable for managing client engagements effectively, ensuring that projects advance, deliverables… Show more Reporting to PMO leadership, I am responsible for providing consultation and management to support the implementation of application projects and programs. I supervise the work and responsibilities of project resources ranging from product and advisory consultants, application analysts, architecture/solution consultants, developers, testers and other subject matter experts as assigned.− Accountable for managing client engagements effectively, ensuring that projects advance, deliverables are accurate, projects remain in scope and within budget. Ensures that issues are managed and investigated with minimum impact to the overall projects and the client relationship remains positive.− Provides Program and Project Management oversight for Facets, QNXT, Modeler and Care Advance products (core payor administration systems).− Participates in the overall scoping activities related to converting client environments from a non-cloud environments to Microsoft Azure.− Support licensed client with consulting services related to best practices in how to manage building provider contract details to service their overall business strategic and business goals.− Support client onsite go-live activities associated with production readiness for implementations and upgrades.− Ensure assigned project resources are driving their engagements and overall business satisfaction is positive.− Responsible for making sure that all implementation guidelines, processes, and procedures are followed, and the business is achieving department and quarterly goals Show less

Boston, Ma

Senior Project Manager (Contract role via Queen Consulting)− Contributed to the daily activities associated with the development of a new program to manage the conversation of an aging data warehouse. Daily activities consisted of making recommendations on project management activities that supported activities associated with data requirements, data mapping, process design, data migration management, system integrations and user access testing.

Franklin, Tn

− Supported a growing IT department in a Program and Project Management capacity. Part of a team that created and executed new processes to streamline application implementations and upgrades.− Managed relationships with outside clients with a focus on understanding their business needs and how the product offering supported their overall strategic goals.

Franklin, Tn

− Supported a growing IT Corporate Department by Developing Program and Project Management frameworks that supported implementations and upgrades within hospital environments.− Part of a team that created and developed a Project Management Office (PMO); the overall effort was part of a growing IT environment that supported physician practices and clinical/client users at all CHS hospitals (200+ facilities).− Oversight on a program that executed an Electronic Medical Record (EMR)… Show more − Supported a growing IT Corporate Department by Developing Program and Project Management frameworks that supported implementations and upgrades within hospital environments.− Part of a team that created and developed a Project Management Office (PMO); the overall effort was part of a growing IT environment that supported physician practices and clinical/client users at all CHS hospitals (200+ facilities).− Oversight on a program that executed an Electronic Medical Record (EMR) application across all physician practices.− Attended onsite client go-live activities for Production readiness of all Implementations and Upgrades. Show less

Alpharetta, Ga

− Project Manager that supported an Electronic Medical Record (EMR) team with Project Management activities that focused on reducing a backlog of 1,000+ interface and data conversion projects that were part of the overall EMR implementations; primary activities included project planning/execution, resources planning and communication to internal and external team resources.− Supported a Corporate Finance team with Program and Project Manager activities associated with managing a corporate… Show more − Project Manager that supported an Electronic Medical Record (EMR) team with Project Management activities that focused on reducing a backlog of 1,000+ interface and data conversion projects that were part of the overall EMR implementations; primary activities included project planning/execution, resources planning and communication to internal and external team resources.− Supported a Corporate Finance team with Program and Project Manager activities associated with managing a corporate card program; duties included managed budgeting and incentives activities mainly associate with supporting a healthy card program of over 10,000 business travelers Show less