Heather Gray Email & Phone Number

Boston, Massachusetts, Us

Seaport Consulting is a Boston-based Salesforce Consulting firm specializing in implementation, refinement, and integration of 3rd party applications. We focus on people and process to drive our strategies with our clients to enhance the user experience, and build efficient processes and automation within Salesforce.Role within Seaport:• Lead full end-to-end project cycle from discovery, requirements gathering, configuration, user acceptance testing, migration, training, go-live, and post go-live support• Direct cross-functional teams including Salesforce Consultants, Developers, client-side stakeholders, and partner app teams to facilitate project design and execution• Manage portfolio of 10 - 12 clients across various industries at once• Architect scalable, clean solutions to solve business problems leveraging Salesforce tools and best practicesCertifications:• Certified Salesforce Nonprofit Cloud Consultant• Certified Marketing Cloud Account Engagement (Pardot) Consultant• Certified Marketing Cloud Account Engagement (Pardot) Specialist• Certified Salesforce Sales Cloud Consultant• Certified Salesforce Advanced AdminSkills:• Conga• Lightning Transitions• Blackbaud Transitions• SKUID custom UI• Zenkraft• Informatica, Workato and other integration platforms• Form assembly, Form Titan, Formstack• Adobe Sign, Docusign, Conga Sign• Data migration, DevOps, and ETL processes• Hubspot and Pardot• Outreach• Salesforce NPSP for non-profit clients— Transitions from Raiser's Edge to Salesforce with NPSP— Classy— Accounting Subledger— Apsona• Versed in variety of 3rd party apps/Integrations including— Taskfeed— Email to Case Premium— Freshdesk/Zendesk— DLRS— Salesforce Maps— Drift— D&B Optimizer/Hoovers— Calendly— Slack• Versed in SAML authentication and SSO

Boston, Massachusetts, Us

Boston, Massachusetts, Us

The Matt Adams Foundation was the first harm reduction program in NW Arkansas. The nonprofit established infrastructure and programs to distribute harm reduction materials and education across the region, a model which has now been replicated by other programs in AR.MAF also supported peer recovery support programs in the region while working to break down stigma and encourage hope, healing and second chances.Since its inception, MAF has led to 265+ reported lives saved and 20,000+ served.www.mattadamsfoundation.org

Broomfield, Colorado, Us

Led the Salesforce implementation for Conscious Alliance, a local nonprofit. This includes the data cleanse and preparation, customized Salesforce architecture and processes for their unique needs and employee training.

Boulder, Co, Us

• Re-Design sales operations process from lead generation and pipeline management to ad campaign execution and reporting in order to improve efficiency and increase automation in business operations• Architect configuration and implementation of Salesforce with a data warehouse API integration including: design, setup and maintenance of Salesforce standard objects, custom objects, page layouts and custom fields, integration with Clip's data warehouse and structuring user roles, security profiles, processes and workflow rules• Extract (SQL), organize, interpret and create dynamic models with sales and performance data to assist in high level operational decisions including pricing structure and forecasting• Implement automated marketing systems through Salesforce with targeted emails to retain expiring clients, follow up on pending pipeline leads, engage with our clients and increase revenue opportunities• Restructured process for revenue reporting and tracking to reflect realized revenue more accurately from reported revenue and increased average monthly realized revenue from 74% to 99% of reported revenue• Build out comprehensive dashboards to emphasize trends and other critical high level metrics for the CEO and upper management• Develop reports, alerts, utilize data loading and exporting tools and other processes to continuously monitor and ensure data quality and integrity• Monitor team's sales processes, adoption rates and respond as needed providing them with training sessions, communication and documentation as appropriate to increase their sales effort effectiveness

Boulder, Colorado, Us

• Managed, curated content, and oversaw all marketing including social media, website, press releases, tour marketing plans and a variety of marketing campaigns• Developed and oversaw team content management systems to plan and execute detailed marketing schedules via all facets of communication• Created emailers and email marketing campaigns, both large-scale and geo-targeted• Reviewed ad plans and assisted on implementation of paid marketing campaigns for tour dates utilizing interfaces such as Facebook ads and Google AdWords• Managed all merchandise (touring and e-commerce), maintained inventory levels, coordinated shipments, tracked sales, built reports and oversaw merchandise development• Trained and facilitated support staff and management for artists including tour managers, marketing assistants and intern teams• Oversaw touring budget and cash flow in coordination with artist support team and provided tour revenue forecasts

Boulder, Co, Us

• Managed trouble shooting area and any special requests during check in via communications with various departments around the festival• Oversaw credential staff during festival check in and worked with the team to set up all credentials, protocol and database system for festival check in

Boulder, Co, Us

• Managed budget, developed financial forecasts and budget proposals• Oversaw long and short term operations, headed an office staff of fifteen with a production and security crew below• Planned and executed all major campus concerts and entertainment events including sole promotes and co-promotes with promoters such as AEG Live, Insomniac Events, Disco Productions and Live Nation for shows up to 10,000 in attendance