Heather Greiner Email & Phone Number

Los Angeles, Ca, Us

Waltham, Ma, Us

Work with the Development, Usability, and Quality Assurance teams to design and document threat detection and analysis software. ● Work with designers and developers to gather requirements for endpoint threat detection and data intelligence features including Role-based access.● Manage project workflow to ensure new features are developed on time.● Create and manage documentation. ● Write and manage API documentation and troubleshoot API code to produce samples for documentation.

Denver, Co, Us

Work with the Engineering and Enablement teams to manage CMS/SaaS system features for digital marketing clients. ● Manage redesign of API interface. ● Write functional specifications for CMS features.● Create and manage documentation library. ● Manage the design and implementation single-sourced documentation system for HTML based user interface.

Boston, Massachusetts, Us

Work with the Engineering, Usability, and Quality Assurance teams to design and implement new features for vulnerability management software. ● Create and manage process flow to implement multi-language translation of User Interface and online assistance systems.● Work with Development teams to create Role-based access and multi-tenant interfaces for vulnerability management customers.● Work with Development teams to manage PCI requirements and system-specific vulnerability management.● Work with Development teams to ensure compliance documentation was written according to auditor standards.● Manage and maintain documentation library. ● Design and implement single-sourced documentation system.

Los Angeles, Ca, Us

Work with the Application Development Support teams to create and manage processes and applications used by internal departments and external clients. ● Create Implementation instructions for deployment and System Overview documents to enable support teams to deploy applications and troubleshoot after implementation.

Manage project to convert document library from Word based templates to dynamic PDF for claims administration and outside customers to access. ● Develop templates with JavaScript and XML code that maintain formatting and text editable fields on the forms for claims administration staff. ● Wrote JavaScript code to make multi-language conditional forms.

Us

Create functional specifications, business requirements, and compliance documentation for the company’s MRC audit.

Los Angeles, Us

I am currently updating and creating Functional Specifications and Requirements documents for the new POS system Micros 4.x.

Create marketing materials for SEO and Blogs to optimize web traffic.

Los Angeles, Ca, Us

Work with the Broadband Production team to manage infrastructure and coordinate architecture upgrade. Create and implement Change Control Process for website updates.

Northridge, Ca, Us

Communicate with the campus community, departments, and colleges, through the CSU, Northridge website, user documentation, and email announcements.● Work with IT management staff to create disaster recovery documentation and plan.● Manage IT Website and web development team and junior technical writers.● Work with Systems Administrators to coordinate communication regarding new projects, enhancements to systems, maintenance windows, outages and virus or other malware events. ● Work with Director of User Support Services, Manager of IT Help Desk, and, Information Security Officers to ensure timely communication and education of policies and procedures for using university technical resources.

Santa Monica, Ca, Us

Create policy/procedure documents and test plans to support Sarbanes-Oxley compliance, requiring close collaboration with software/SAP developers, Helpdesk, Security Administrator, and Director of Financial Systems.• Created Policy and Procedure documentation with complete narratives for compliance audits.• Worked with the Change Control Board to implement change control procedures for multi-server environment.

Managed and mentored team of 3 producing documentation for corporate tax accounting software and all legacy products used by Fortune 50 and 100 clients. Create functional specifications and QA test plans for new product features.● Authored User Guides, Quick Start Guides, Release Notes, online help files, Readme files, technical bulletins, flowcharts and other material.● Developed Functional Requirements and business cases for new Enterprise tax software using mainframes and terminals via VPN.● Interviewed project managers, product developers and designers on usability, GUI design and user manual content.● Worked with ISO:9001 team to ensure compliance.

Master Of Business Administration - Mba, Project Management

Bachelor'S Degree, English Language And Literature/Letters