Heather Grooms Long, Ph.D., Acc, Bcc Email and Phone Number
Heather Grooms Long, Ph.D., Acc, Bcc work email
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Heather Grooms Long, Ph.D., Acc, Bcc personal email
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I provide coaching, training, and facilitation services services to leaders who are trying to resolve sticky, messy problems and working to overcome pains such as: - Goals not met - Ineffective change or change that doesn’t stick - Teams that aren’t performing at their highest potential - Competing priorities - Service that isn’t being rated as excellent - Lackluster employee engagementResulting in costs like: - Time wasted - Money wasted or lost - Chaotic problem solving - Frustration and lack of balance - Inefficiencies - Inconsistencies - Errors - Turnover or presenteeism - Client dissatisfactionI founded 3 SEES, LLC to help senior leaders and strategy-implementing teams achieve their mission and vision. I want to see leaders get unstuck by helping them to apply the great thinking and problem solving capabilities they already have in new ways applied to their business challenges. I researched high-performing teams in my PhD to identify and build on the best practices that create results. I help you tap into the likely 80% of answers already residing in you that just need to be coached and coaxed out to actionable energy. I work with you to simplify things and to reduce this sense that there is a black box of answers out there, somewhere, when in reality you can do this. You can come up with the great ideas, the development needs, the plans of action, and the outcomes you’re running after. You just need a partner who wants to put you at the center and make you the successful person or team. I am an intellectually curious individual who has worn many hats in healthcare - Physical Therapist, Six Sigma Black Belt, various Quality Improvement and Project Leader roles and titles, Clinical Manager, Service Line Director, and Senior Director of Operations. I’m also a practitioner-scholar of evidence-based management practices developed through my MBA and PhD in Management. Every role I’ve had has, in various ways, focused on empowering people to own problem solving, manage complexity, create sustainable change, and pursue personal growth. Now, I’m putting that focus to work through 3 SEES,LLC.
3 Sees, Llc
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Founder3 Sees, Llc Dec 2020 - PresentCincinnati, Oh, UsHelping leaders and teams get unstuck in order to effectively address and solve complex problems holding them back from high performance culture, effective change management, execution, reliability, engagement, and service excellence by:Coaching: Unleashing the deep and unique knowledge that leaders possess to create the best problem solving options and actions for their domains of responsibility. Identifying opportunities for growth and development as a leader.Training: Opening the black box on problem-solving, improvement, and execution. Building knowledge, commitment, and culture optimization.Facilitation: Serving as a guide for group work in areas such as strategic planning, change leadership, high performance culture design, service excellence planning. Providing leadership academies for broad spectrum leadership development. -
Senior Director - Integrated Kidney CareDavita Oct 2021 - Feb 2024Denver, Co, UsResponsible for 4 value-based care markets across 4 states. Drove highest quality care to at-risk patients resulting in goals of shared savings and high-performance metrics.Led multiple pilots for business development and new processes to enhance patient experience.Fostered workforce management to flourish in a complex, fast-paced, demanding environment resulting in 90% engagement score v. national average of 80%. -
Advisor / Coach / Adjunct ProfessorWeatherhead School Of Management At Case Western Reserve University Aug 2021 - May 2023Cleveland, Oh, UsDoctor of Business Administration: Qualitative research advisorMaster of Healthcare Management: Adjunct ProfessorOnline Healthcare Master of Business Administration: Advisory Board MemberMedical School: Leadership Assessment and Development Executive Coach -
Senior Director Of Operations, Corporate HealthTrihealth Sep 2016 - Aug 2020Cincinnati, Ohio, UsSenior leader accountable for Preventive Health and Wellness, Occupational Health, Employee Assistance Program, and relevant Billing and Accounts Payable services provided to corporate clients. - Achieved 30% improvement in expense management within 9 months by leading strategic and operational functions for a business unit serving 3,000+ corporate clients with clinical health and wellness services, resulting in improved financial stability and cash flow. - Led customer engagement initiative through benchmarking, ROI reporting, and customer interview protocols resulting in NPS scores >50 and improving annually.- Modernized information systems utilization, billing capabilities, data warehousing for revenue growth, cost reduction, and client engagement. -
Director, Cardiolovascular Service LineTrihealth Jan 2015 - Sep 2016Cincinnati, Ohio, UsManaged multi-site procedural, testing, and rehabilitation services driving operational excellence and patient satisfaction. Evaluated and analyzed data for business performance assessment, gap analysis and data driven growth and development pursuits, resulting in:- Design for operational benchmarks for balanced scorecard across Cardiovascular Service line, which also contributed to new dashboard approach for the system- Financial planning and implementation of adding and replacing sophisticated procedure rooms- Alignment of staffing with census needs to enhance productivity- Coordination of access to continuum of care, within the system, from outlying non-procedural hospitals for patients needing urgent / emergent cardiovascular intervention.Created new organizational structure for all service lines with special attention to clinical and service excellence by changing leadership model to align with industry best practice and core competency needs. -
Quality Improvement ConsultantCincinnati Childrens Hospital Medical Center Feb 2011 - Dec 2014UsActively applied scholarly knowledge about team performance and influence on external boundaries in this combination internal / external consulting role. Provided collaborative leadership and coaching to internal and external projects teams focused on access, efficiency, and clinical outcome improvements. Coordinated quality improvement activities and strategized portfolio management to focus improvement partnerships and practices to collaboratively address complex and wicked problems. Coached and mentored physician and nursing leaders in quality improvement methods and team leadership. -
Associate DirectorThe Advisory Board Company Jul 2008 - Sep 2010Washington, District Of Columbia, UsStrategized with hospital executives to develop goals and improvement opportunities to accomplish through evidence based practices. Identified business development opportunities, managed marketing associates, and consulted on industry best practices. Engaged in leading project management teams, supervising and coaching Senior Associate Consultants, and applying data analyses for improvement strategies. -
Six Sigma Black BeltThe Christ Hospital Sep 2003 - Jul 2008Cincinnati, Ohio, UsPlanned, coordinated, and managed performance improvement and throughput projects. Applied qualitative and quantitative analytics to identify throughput bottlenecks and validate mitigation strategies, assess market performance and regulatory compliance, as well as identify market opportunities for cardiac and vascular business lines. Integrated, analyzed, and reported on hospital practices, patient care, and goal achievement. Led strategy development and implementation of new to market approach to improve throughput time, thereby improving clinical outcomes, for emergency cardiac patients. Led physician development and collaboration efforts between staff, physicians, and administration. Promoted and developed culture change strategies to assimilate a "just" culture and to measure, report, and address readmission rates. -
Clinical ManagerThe Christ Hospital Jul 1998 - Sep 2003Cincinnati, Ohio, UsDivision Manager:Led operations management and performance improvement for the business unit. Designed and guided analysis, reporting, and operational change related to functional outcomes, patient satisfaction, and accommodation. Managed preparation for regulatory reviews. Prepared annual budgets and forecasting in cooperation with the executive leader. Provided staffing analysis and adjustment recommendations and implementation. Planned clinic relocation and new space design. Interviewed, hired, oriented, and trained new Clinical Managers. Directed three organizational committees, supervised five Clinical Managers and the Director of Sports Medicine. Researched and recommended new documentation technologies before electronic medical records were the norm. Clinical Manager: Managed operations and supervised staff at three clinical offices. Led performance appraisals, competency assessments and quarterly reviews of performance improvement efforts and standards of performance. Prepared annual budgets and reviewed financial performance. -
Staff Physical TherapistVarious: The Christ Hospital, Therafit, Oxford Physical Therapy, Allentown Sports Medicine Sep 1992 - Jul 1998Provided outpatient orthopedic physical therapy services through evaluation and treatment for all orthopedic maladies.
Heather Grooms Long, Ph.D., Acc, Bcc Skills
Heather Grooms Long, Ph.D., Acc, Bcc Education Details
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Weatherhead School Of Management At Case Western Reserve UniversitySustainable Systems Design -
Walden UniversityBusiness Administration -
The Ohio State UniversityPhysical Therapy
Frequently Asked Questions about Heather Grooms Long, Ph.D., Acc, Bcc
What company does Heather Grooms Long, Ph.D., Acc, Bcc work for?
Heather Grooms Long, Ph.D., Acc, Bcc works for 3 Sees, Llc
What is Heather Grooms Long, Ph.D., Acc, Bcc's role at the current company?
Heather Grooms Long, Ph.D., Acc, Bcc's current role is Resolving Wicked Problems | Builder of High-Performance Leaders and Teams | Event Speaker | Workshop Facilitator | Leader and Team Coach.
What is Heather Grooms Long, Ph.D., Acc, Bcc's email address?
Heather Grooms Long, Ph.D., Acc, Bcc's email address is he****@****lth.com
What schools did Heather Grooms Long, Ph.D., Acc, Bcc attend?
Heather Grooms Long, Ph.D., Acc, Bcc attended Weatherhead School Of Management At Case Western Reserve University, Walden University, The Ohio State University.
What skills is Heather Grooms Long, Ph.D., Acc, Bcc known for?
Heather Grooms Long, Ph.D., Acc, Bcc has skills like Healthcare, Healthcare Management, Hospitals, Performance Improvement, Leadership, Strategic Planning, Quality Improvement, Organizational Development, Healthcare Information Technology, Process Improvement, Healthcare Consulting, Strategy.
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