Heather Guibault Email & Phone Number

Statesville, Nc

Provided support in a variety of areas of expertise to local family-owned business.- Maintaining, managing, troubleshooting, and updating all digital assets & product catalogs on multiple online channels such as b2c e-Commerce platforms (WooCommerce) as well as general marketplaces (eBay) & vertical marketplace (Etsy) portals.- Conceptualized, designed and produced website content on WordPress CMS & WooCommerce.- Maintained personnel records, new hire forms, time tracking, and payroll- Created and maintained company documents, spreadsheets, schedules, and management plans- Managed all accounting functions including Accounts Payable and Receivable, bank reconciliations, deposits, financial statements, balance sheets, & taxes.- Email, phone, chat, & various social media customer support to guarantee satisfaction of products.- Boosted brand recognition by listing on marketplaces, which helped to drive return sales to the website, saving money on merchant fees.- Made use of over 10 years SEO experience to apply organic & effective search engine optimization strategies

Conducted quality data research, evaluation and feedback on search engine results by, but not limited to, measuring the relevance and usefulness of web pages in correlation to predefined queries, by providing comparative analysis of sets of search engine results and various other techniques- Analyzed search engine results for relevance and quality using proprietary analysis tools.- Researched a wide range of subjects in order to adequately understand, analyze, and evaluate- Identified web spam sites and deceptive techniques- Required in-depth knowledge of web page construction and publishing techniques- Documented analysis and provided tactful, communication with other evaluators to resolve conflict

Charlotte, North Carolina Area

Provided technical support to over 1,250 users company-wide, local and International. Also worked on outside projects in Product Lifecycle Management & assessing & defining business processes.Assisted the Business Relationship Manager in: - Acting as a liaison between systems and business partners.- Documented objectives, use cases, requirements, workflows, and product specifications as determined by each project.- Designed and implemented technical solutions to ensure business needs were met.- Evaluated design of new and existing systems to judge their functionality, effectiveness, reliability, and performance.Part of a team assigned to a 6-month long Product Lifecycle Management project:- Administration of life cycle templates- Administration of object initialization rules- Management of users, groups, and organizations in PTC WindchillHelp Desk Support:-Daily Management of Active Directory objects (Creating accounts, adding users to directories, resetting passwords, disabling and deleting expired accounts)-Create/Modify network folders (Creating folders, Adding/Removing Permissions, assisting users with files)-Assisting users with map network drives and printers-Operating system deployment, software system deployment, configuration, migration of user data- Accurately and thoroughly document existing profiles and software on the end user machines and transfer to the new hardware.-Hardware deployment, configuration, upgrades and repairs.-Software installation, configuration, upgrades and migrations.-Decommissioning equipment as requested.- Maintenance and documentation of inventory activity.-Assisted in deployment of routers switches and wireless access points with lifetime warranties.-Troubleshooting cross-platform compatibility issues.-Respond to Virus, Malware and various security threats.

Creating, labeling & editing metadata of collected data for online digital curator & archivist.- Created metadata for stock footage clips, including descriptions, keywords, categories, etc. for archive.org, NBC Sports, Martha Stewart Shows, Oprah Shows and more- Analyzed source video material, labeling it according to its content with metadata.- Interpreted the intent of harvested content- Applied minor edits and cosmetic phrasing while preserving the original title- Identified and corrected spelling mistakes, poor grammar, punctuation, and unnatural word order- Required excellent comprehension and written communication skills

Newton, Nc

Provided valuable services to the animals and pet owners of our community- Increased adoptions 30% by publishing & maintaining available pet database- Implemented vaccination program, resulting in diminished parvovirus outbreaks- Maintained state mandated records- Observed and detected injury/illnesses within the shelter, administering treatment/medications- Trained volunteers and educated the general public on animal care management

Chicago, Illinois, United States

Responsible for seeing day to day and long term operations of IBEW communications contractor.- Prepared correspondences, submittal packages, waivers- Managed A/P, A/R, financial and quarterly reports.- Timetracking, reporting liabilities and monthly union contributions.- Updated software and converted outdated financial records to new QuickBooks database- Communicating and scheduling service, repair, and maintenance issues with field staff.

Waukegan, Illinois, United States

Maintained and supported business systems including assisting users with system and software functionality and technical issues for telecommunications corporation.- Developed reports in Vantage reporting system to support Data Synchronization function, identifying discrepancies to expedite issue resolution and control costs.- Provided support to business analysts by developing skills in rate formulation and billing database management.- Resolved the backend, internal technical issues between all departments within Comcast.- Collaborated with city and village officials to resolve escalated customer complaints & unresolved issues.- Supported customer service to expedite billing issues and correct database errors, ensuring customer satisfaction and reducing outstanding accounts.- Under new restructuring organization, also took on responsibilities of former Payroll Specialist using PeopleSoft.

Deerfield, Illinois, United States

Call center providing trade and professional associations with services for conventions, meetings, air travel and event registration- Assisted customers w/travel arrangements attending various conventions throughout the US. - Excelled in training program provided, then assisted w/ training fellow employees. - Various assignments given by upper management, due to being one of the strongest agents in the department.

Bachelor’S Degree, B.S. Information Technology Management

Associate Of Arts And Sciences (A.A.S.), Computer Information Technology, 3.98 Gpa

High School, Liberal Arts/Cosmetology