Heather Haberstroh Email & Phone Number

St. Louis, Mo

Truck Administrator SupervisorLead, coach, and develop technical advisors and light duty aftermarket staff in 53 locations across US and Canada. Supervise process to build, deliver, and maintain light and medium duty services. Analyze business needs and trends, implementing processes to improve efficiencies. Manage relationships with manufacturers, dealers, and aftermarket vendors. Create manufacturer and aftermarket related materials and tools for use by new vehicle acquisition and sales offices. Identify and develop new opportunities for new vehicle acquisition. Train fleet management groups.

99% compliance for 300,000+ vehicles ensuring proper insurance coverage. Increased knowledge of loss control/risk management. Developed relationships with outside glass vendors for windshield replacement/repair claims. Redesigned lawsuit process to encompass entire Compliance Team. Lead loss control portion of Fleet Operations certified training. Quarterly presentations at the Account Fleet Coordinator and Business Manager training.

Lead 10+ fleet groups. Provided client consultation to provide accuracy in ordering, saving clients $540,000+. Developed and presented training for groups and fleet employees. Processed light and medium duty orders, updated status, and quoted full maintenance service rates.

Point of contact for assigned groups across US and Canada. Managed vehicle orders from quoting to delivery. Developed training for new branches ensuring successful transitions. Identified challenges and providing solutions/choices. Team leader as assigned.

Certified, New Vehicle Acquisition

Certification, Fleet Operations