Heather Baker, M. Ed. Email & Phone Number

Texas, United States

• Mentor and develop Specialists including overseeing new employee onboarding and opportunities, while fostering a culture that ignites innovation and teamwork.
• Develop a strategy map inclusive of key performance metrics and milestones.
• Create a culture of continuous development and monitor and evaluate the effectiveness of L&D programs.
• Organize, develop, and prioritize learning plans and curriculum that align with strategic priorities, and hybrid learning techniques.
• Build and prepare learning schedules by program.
• Partner with operations to provide additional support after education in areas like ongoing education, quality improvement, coaching and engagement.

• Lead the design and development of virtual live sessions and/or simulations
• Lead a team of Agent Development Specialists in the successful delivery of these development plans and evaluate results, adjusting as needed.
• Oversee customer and client listening calibrations to identify customer needs and expectations.
• Coordinate with Operations team to receive direction regarding program performance such as quality scores, outliers, and opportunities.

Dallas, Texas

• Design and lead virtual training sessions to improve program performance
• Recognize needs and provide coaching for agent improvement
• Collaborate and brainstorm with education team to identify trends, hurdles, and goals
• Create and lead motivational contests to assist agents in meeting or exceeding client performance metrics

United States

• Promoted a positive campus culture
• Communicated effectively with students, teachers, and parents
• Assisted in all administrative duties
• Provided instructional support and feedback to teachers
• TELPAS & STAAR testing campus coordinator
• Campus Instructional Materials Manager

Grapevine, TX

• Full-time teacher instructing reading, writing, and social studies content in Spanish to dual language learners
• Effectively incorporated technology in a 1:1 environment
• Collaborated with other educators through PLCs
• Member of the Silver Lake’s Leadership Group

Duncanville, TX

• Led Data Analysis sessions with my team to analyze the needs of our students and reflect on the effectiveness of previous lessons
• Involved in the Campus Improvement Plan Committee to analyze and assess campus goals
• Actively participated in Curriculum Work Groups to effectively plan lessons for the district
• Presented a professional development training session for Classroom Instruction that Works

Miami, FL

• Participated in the Leading Edge Leadership Program and the QUEST team
• Developed highly effective lesson plans to ensure a guaranteed and viable curriculum
• Started and led the Green Garden Club and implemented the Fresh Fruit and Vegetable Program

Duncanville, TX

• Developed highly effective lesson plans in all subject areas
• Created a welcoming, safe, and positive learning environment
• Designed S.M.A.R.T. goals as part of a campus wide initiative to foster a growth mindset environment

Master'S Degree, Educational Leadership

Bachelor Of Science, Interdisciplinary Studies (Elementary Education), 3.8, Graduated Magna Cum Laude

Activities and Societies: Alpha Delta Pi