Heather Hansen Email & Phone Number

Chicago, Illinois, United States

In this position, I analyze and review information from multiple sources, translating quality data into action plans and recommendations for healthcare teams with a focus on revenue attainment. I identify opportunities for cost savings, areas of underpayment, and other resources to increase the bottom line and pinpoint problems in revenue cycle. I regularly communicate data insights to diverse stakeholders, including leadership teams. Notable Achievements:• Leveraged data mining tools to extract information from data sets, identify trends and patterns, and transform data into action plans and cohesive strategies for growth. • Prepared detailed data visualizations to help stakeholders understand trends, opportunities, and patterns. • Built trust across teams and evaluated business requirements, assessing methods of responding to requirements through data analytics and informatics.

Boise, Idaho, United States

During this time, I was responsible for generating data for referral production within the #7 residency program in the US. I acted as the liaison between patients, clinical team, and external clinical partners to coordinate care and ensure effective communications between parties. I reviewed data across the continuum of care to ensure funding requirements were met based on grant funding expectations, as well as gathered data to showcase compliance and adherence to grant terms. I also bundled data for grant submissions to demonstrate care for underserved populations, such as HIV patients, refugees, and those on a sliding fee scale. Notable Achievements:• Selected to take on ownership of a training program for the department, which included revamping training materials, facilitating training exercises, designing training flowcharts, and monitoring new hire performance. • Named Interim Care Coordinator Supervisor in 2021, supervising a diverse team from a remote work environment. • Trained and educated clinical professionals on medical records standards to support accreditation processes with the Joint Commission, NCQA, and others, as well as to meet HIPAA compliance guidelines.• Mentored new hires to build consistent best practices and ensure adherence to performance requirements.

Livermore, California

Supported Controller with payroll administration and bookkeeping. Provided general office and administrative assistance. Generated reports and processed insurance benefits paperwork to ensure all projects remained on time and on budget.

Discovery Bay, California

Maintained, updated, and processed data in QuickBooks for Bookkeeping/Accounting division. Coded documents and reconciled bank transactions. Ensured all billing was complete, accurate,and current.

Pleasant Hill

Delegated tasks to ensure team members work efficiently and effectively during their shit. Oversaw new hire training and employees' adherence to health/safety standards.

Bachelors Of Science - Bs, Health Informatics And Information Management

Activities and Societies: Boise State Women's Lacrosse Club

Associate Of Science - As, Health Education