Heather Hanshaw Email and Phone Number
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I remove obstacles to allow for peak performance. I am an accomplished professional with extensive experience in management, operations, recruiting and training -skilled in all aspects of operational management including customer service, cost control, revenue development, employee management, and process improvement. I thrive in a fast-paced, competitive and evolving environment. I have demonstrated ability to lead and motivate diverse teams to achieve corporate goals and objectives and able to learn and apply new skills quickly. I am self-motivated and results driven with strong analytical and problem-solving skills to coincide with a high level of accountability and integrity. I am committed to expanding market share, ensuring client satisfaction and company success.
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Field Operations AnalystFarmers InsuranceColumbus, Oh, Us
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Manager, Insurance OperationsAaa Club Alliance Feb 2020 - Jul 2024Worthington, OhioAAA Ohio Auto Club merged with AAA Club Alliance in 2023.Supported operations for a 560,000 + policy independent insurance agency that includes both personal and commercial lines* Assess, evaluate, refine and develop processes, best practices and procedures to drive consistency and maximum performance of the Agency* Transitioned workforce from Office to Work From Home, researched, implements and support technologies to allow WFH* Served on project team to integrate and merge multiple systems including AMS360 and EPIC to allow fully functional flow of information * Transitioned the closure of one agency as absorbed with another* Served as point of contact for insurance carrier relations and systems* Facilitated on-boarding and licensing of agents with multiple carriers and multiple states* Developed an on-boarding guidebook to enhance training and development of new hires including agents, customer service and operations -
Enterprise Strategic Delivery ManagerAdecco Dec 2018 - Nov 2019Central OhioAs an Enterprise Strategic Delivery Manager, I partner with Honda to place talent in a variety roles within the Honda organization. I oversaw an $85 M dollar global account and mobilized a staff of 18 to fulfill talent needs. * Directed the team in providing staffing for production, clerical, administrative and special projects.* Collaborated with the Honda Talent Management team to add over 1800 associates in under a year while reducing 40% of the contingent workforce to meet the changing business demands of the customer.* Overhauled programs to achieve changing workforce demands.* Increased customer satisfaction scores by 18% through change management of processes and workplace culture. -
Contract Corporate RecruiterStafford Technology Oct 2018 - Dec 2018Columbus, Ohio AreaAssumed a project-based role to hire internal sales and recruitment roles for the organization’s office expansion into a new market of St Louis, MO. * Successfully hired and generated pipeline of candidates for future, developing roles. * Mentored local employees to improve recruitment flow and output.* Consulted leadership team on process improvements and best practices. -
Senior Technology And Corporate Recruiter/ Hr OperationsVernovis Sep 2015 - Oct 2018Columbus, Ohio AreaRecruited as a utility employee for a boutique consulting firm focusing on mid to senior level accounting, information technology and cybersecurity. Worked closely with leadership team to define the mission and goals of the start-up organization.* Engaged in full cycle recruiting for internal roles and technical consulting roles with outreach to active and passive candidates. Developed, defined and implemented process around internal and consulting recruitment.* Spearheaded Operational Best Practices around recruitment, performance management and implementation of ATS.* Participated in review and final selection of insurance benefits and company tools.* On-boarded internal employees and consultants. -
Staffing ManagerRandstad May 2014 - Sep 2015Columbus, Ohio AreaUtilized technology and relationship building skills to match employees with clients to fulfill talent gaps Established and executed service delivery timelines to satisfy demands of clients. * Collaborated as part of a two-person unit to execute full cycle sales, service and recruiting in the administrative and accounting sector.* Converted an under-performing branch into a productive unit meeting the defined company metrics. Achieved YOY growth and budgetary numbers. Achieved performance profitability with limited leadership.* Oversaw all daily operations to increase profitability of business including volume, pricing, and management of days sales. -
Regional Operations Manager, National Account Manager (Nam)Brickman Facility Solutions May 2010 - Nov 2013New Albany, OhioDirected a team that oversaw landscaping and snow management services for large, multi-state, geographically dispersed real estate portfolios. * Commercial property management for high profile retail customers, highly regulated daycare provider, financial institutions, big box stores and other national commercial clients. Managed snow removal, landscape maintenance and sweep services for over 1000 properties in a multi-state region.* Began as Area Manager and received 5 promotions, served on various committees to improve and define standard operating procedures, best practices and promote interdepartmental cooperation and cohesiveness.* Hired, trained and developed a team of 13 operation support and field service personnel and approximately 160 service partners. Oversaw team’s production and executed personal production. * Fostered all aspects of employee development.* Served as account executive for $4 million dollar account during implementation of new operating system. Developed relationships with 3rd party vendors and defined process and procedures for engagement. Appointed point of contact for all levels of the partner organization and vendor management. Interacted with multiple levels of client hierarchy to ensure high quality and service expectations were met.
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Division DirectorRobert Half International Nov 2006 - May 2010Columbus, Ohio AreaDivided time between business development and recruiting functions to introduce services to prospective clients, build upon existing clients and recruit and place temporary associates.I had full desk responsibilities with the Accountemps and Office Team lines of business. -
Branch Rental ManagerEnterprise Rent A Car Jan 1997 - Jun 2006Earned seven promotions including manager of the largest home city branch in the Columbus metropolitan market. Managed a staff of 15-20 diverse employees, trained new hires and oversaw on-going development in the management program, maintained an overall employee retention rate of 25% higher than the regional average. Created and executed daily branch operational plan that included cost control efforts to increase overall profitability, Achieved operational profit consistently higher than regional averages, increased sales profit by greater than 20%
Heather Hanshaw Skills
Heather Hanshaw Education Details
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Political Science And Government -
Insurance -
Major- Poli Sci, Minor Leadership And Writing
Frequently Asked Questions about Heather Hanshaw
What company does Heather Hanshaw work for?
Heather Hanshaw works for Farmers Insurance
What is Heather Hanshaw's role at the current company?
Heather Hanshaw's current role is Field Operations Analyst.
What is Heather Hanshaw's email address?
Heather Hanshaw's email address is he****@****usa.com
What is Heather Hanshaw's direct phone number?
Heather Hanshaw's direct phone number is +161477*****
What schools did Heather Hanshaw attend?
Heather Hanshaw attended Marietta College, Kaplan University, Marietta College.
What skills is Heather Hanshaw known for?
Heather Hanshaw has skills like Leadership, Account Management, Sales, Human Resources, Interviews, Cold Calling, Operations Management, Recruiting, Management, Temporary Placement, Contract Negotiation, New Business Development.
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Heather Hanshaw
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