Heather Caldwell Email & Phone Number

Seattle, Washington, United States

• Collaborate with team members to produce marketing content & brochures to attract clients to our firm
• Advise clients on market trends, pricing strategies & mortgages
• Lead the complex negotiation process between buyers and sellers taking into account budget and interest rates

Greater Seattle Area

• High performing sales rep--Exceeded 115% of yearly target
• SMB AE of the Month September 2017 $144,000
• SMB AE of the Month May 2017 $103,000
• 2017 President's Club
• Served as a team lead by regularly, assisting on team calls, trainings and strategic planning
• Created new sales prospecting sequences to improve opportunity book rates by 6%

Seattle, WA

Greater Seattle Area

• 2015 Most Dials in 1 Month
• Generated new business opportunities through prospecting, managing our online chat and contributing to our presence in social media.
• Qualifed and respond to inbound leads to create sales-ready leads and opportunities.
• Collaborated with Sales and Marketing to develop additional leads.
• Interacted with prospects via telephone, email and chat.
• Successfully managed and overcame prospect objections.

Redmond

• Posted and managed advertisements on LinkedIn, monster, career builder and craigslist each week.
• Conducted in depth interviews of potential candidates.
• Suggested ideas and strategies correlated to recruiting that add to long term growth of the company.
• Mentored and trained new hires through online schooling.
• Formulated a plan that delivers timelines and a tracking process for future recruiting success.
• Coordinated post-interview meetings and provided materials that improve the candidate’s experience.

• Performed high social etiquette and excellent customer service for over 100 people on an average night.
• Facilitated bar operations that generated over $10,000 in revenue a night.
• Trusted with operations on opening and closing the bar.
• Demonstrated personal qualities of strong work ethic and dedication to high quality performance.
• Communicated and work well as a team player, working in a stressful environment with up to 4 bartenders per bar.

Washington State University

Florence, Italy

• Transmitted orders to bar and kitchen by recording patron’s choices; identifying dietary needs and special requests.
• Managed back of the house, while serving 80 people a six course meal
• Helped patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef’s specialties; identifying appropriate wines and answering food preparation.
• Worked collaboratively in a team environment with the cooks, bartenders and bussers.

Wenatchee, WA

• Proven ability to answer customers questions and give information regarding the business procedures and policies in a professional matter.
• Processed transactions quickly and efficiently, while maintaining a friendly and cordial relationship with the customers by greeting them and assessing them with relevant issues.
• Demonstrated ability to assist customers to sign up for store reward programs and to apply for store gift cards.

Bachelor'S Degree, Sociology, Hospitality Business Management

Activities and Societies: Alpha Kappa Psi

Associate Of Arts And Sciences (A.A.S.), Aas