Heather Hartsel Email & Phone Number

Greater Minneapolis-St. Paul Area

Eden Prairie, Mn

Handled heavy call volume and responded to customer questions and concernsResearched customer inquiries and updated account information appropriatelyCompleted follow up outbound calls to customer as neededMentored new hiresMaintained thorough knowledge of policies, procedures, and computerized information systemsAttended ongoing trainingProvided superior customer service experience to both internal and external customersPlaced orders, tracked shipments, returned items, answered payment questions, and other related issuesExcellent problem solving and call resolution skillsAssisted claims department during heavy volume periods

Chanhassen, Mn

Taught wine classesProvided excellent customer service experience, including product recommendationsPromoted new and existing products resulting in add-on salesMaintained extensive product knowledgeAssisted in new hire trainingProvided back-up assistance to other departmentsAttended ongoing training

Greater Nashville Area, Tn

English MajorGerman Minor

Franklin, Tn

Assisted in editorial and marketing projectsSelf-directed group research for marketing, product, and content developmentCreated product press releases, author bios, author press kits, book trailers, other promotional textsCreated social media contentCreated catalog content

Eden Prairie, Minnesota

Established rapport with customersIdentified customer needsMaintained extensive product knowledgeProvided product recommendationsProvided fast and efficient cashieringReplenished stock and zoningBalanced multiple tasks and ever changing environment

Plymouth, Minnesota

Built strong customer relationships including retention and securing customer referencesDeveloped trust with clients purchasing million-dollar-plus plansSelf-motivated, worked independently with limited directionTrained/mentored and directed Account Service Representative positionsAnalyzed and managed client needs proactively, made recommendations on programsDirected work flow between team membersObtained cross sales as appropriateResearched marketplace and legislative changesConducted employee meetingsReviewed policy renewals with company decision makersMarketed all lines of insurance coverage and created detailed spreadsheets of the resultsPresented marketing results to company decision makersResolved employer and employee issues

Bloomington, Minnesota

Conducted employee enrollment meetingsReviewed policy renewals with company decision makersMarketed all lines of insurance coverage and created detailed spreadsheets of the resultsPresented marketing results to company decision makersResolved employer and employee issuesAssisted broker with claims analysis

Created, implemented, and marketed a new partially self-funded product to agents/brokersCommunicated with agents/brokers on sales processMarketed new cases to reinsurance carriersAnalyzed proposalsPresented proposals to agents/brokersResolved service issuesSupervised and trained team members

Determined eligibility, entered enrollments, and processed COBRA election formsBilled and audited client accounts for premium payment discrepanciesResolved client issuesExplained the enrollment process and discussed eligibility issues with clientsTested and trained new Interactive WebsiteSupervised and trained team membersAwarded Employee of the Year 1999

Bachelor'S Degree, English, Senior

Activities and Societies: Sigma Tau Delta English Honor Society, Phi Sigma Iota International Foreign Language Honor Society, English.

Associate In Arts

Activities and Societies: Phi Theta Kappa Honor Society, National Dean's List