Heather Haviland Email & Phone Number

Inputs new client data into project management software (ClickUp, prior Monday.com). Performs daily quality assurance on project management software, weekly and/or monthly audits (dependent on client offer) to ensure accuracy is maintained. Answers 50–100 emails daily, oversees response tickets, reviews and provides feedback on Customer Service Representative (CSR) responses. Oversees content creation for 7 social media accounts. Ensures posts are scheduled daily, with an average of 45 pieces of content a week across Instagram, Facebook, YouTube, TikTok, X (Twitter), LinkedIn, Threads. Basic video, audio, photo edits are provided as needed. Schedules pre-written daily emails, manual reminders, and one-off emails through CRMs (GoHighLevel, ActiveCampaign) daily. Regularly manages segmentation, review, and scheduling to regular segmented list of 27,000 clients. Hired, onboarded, and manages a team of 13 people across multiple departments. Writes social media copy. Reviews all copy for grammar and spelling corrections. Received Employee of the Month for communication, proactivity, and collaboration.

Clearwater, Florida, United States

Expertise in service, offering personalized suggestions and assistance to clientele. This includes problem solving and online ordering assistance, beauty consultation, and skincare consultation.Experience motivating a small team for client retention and outreach. I’ve lead as an active mentor for new and returning team members, and have built a welcoming, inclusive and diverse culture alongside them.

Clearwater, Florida, United States

A team-based position where I performed social media duties for multiple St. Petersburg College campuses. My expertise is in social media account management and content creation ( the latter including multi-platform event coverage and graphic design). Projects would often undergo team-led project iteration and be edited according to my team's vision.My proficiency in copywriting and content writing gave me the opportunity to write a series of blog posts focusing on mental health for students! These included stress management and self-care, and can be read in my "published" section.

Associate Of Science - As, Digital Communication And Media/Multimedia

An AS degree specializing in visual communication and graphic design. Courses are project-based, leading to proficiency in digital assets.

Associate Of Arts - Aa