Heather Granato Email and Phone Number
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Heather Granato personal email
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Senior Customer Success leader with 15+ years of experience in a client facing capacity. I have extensive experience building teams that support sales processes, overall implementation efforts, with a focus on building strategic relationships and increasing revenue across an existing account base. I'm highly organized, competitive, and very much enjoy working with this talented and passionate team. In my personal life I love being a mom, wife, sister, and friend. I enjoy traveling, reading, cooking, live music, and sports. I also am a Board Member for Big Brothers Big Sisters Of Central Texas, an organization and role that I am very passionate about. Please reach out at any time!
Interplay Learning
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Vice President Of Customer SuccessInterplay Learning Apr 2021 - PresentAustin, Texas, UsFounded in 2016, Interplay Learning is the leading global provider of online and VR training for the essential skilled trades. The Austin, Texas-based firm develops and delivers scalable, highly effective digital learning simulations for the HVAC, Plumbing, Electrical, Solar and Facilities Maintenance workforce. Leveraging Comersive Learning technology, Interplay allows its customers to practice hands-on learning and train to be job-ready in weeks, not years. The company was named to the 2020 Inc. Best in Business list, won the AI Breakthrough Award for Best Use of Virtual Reality for Enterprise Applications and is an AHR Expo – Innovations Awards 2020 Winner. Interplay Learning is building better training, better careers and better lives for its customers and their employees. Welcome to the next generation of the skilled labor workforce. -
Vice President Of Customer SuccessMolecula Apr 2019 - Feb 2021Austin, Texas, UsMolecula is an enterprise feature store that simplifies, accelerates, and controls big data access to power machine-scale analytics and AI.The platform continuously extracts features, reduces the dimensionality of data at the source, and routes real-time feature changes into a central store enabling millisecond queries, computation, and feature re-use across formats and locations without copying or moving raw data. The Molecula feature store provides data engineers, data scientists, and application developers a single access point to graduate from reporting and explaining with human-scale data to predicting and prescribing real-time business outcomes on all data. As an overlay to conventional systems, feature stores are easily adoptable, outperform traditional data-oriented approaches and significantly reduce complexity, costs and risk.Molecula is the enterprise version of Pilosa, an open-source distributed feature store with 2,100+ global users. Molecula was founded in 2017 and has offices in Austin, TX and Palo Alto, CA, with a mission to establish its feature store as the new standard for big data access. -
Vice President Of Client ServicesCsid Aug 2009 - Jul 2017Austin, Texas, UsCSID is the leading provider of global identity protection and fraud detection technologies for businesses, their employees, and consumers. With CSID’s enterprise-level solutions, businesses can take a proactive approach to protecting the identities of their consumers all around the world. CSID’s comprehensive identity protection products advance from credit monitoring to include a full suite of identity monitoring services; identity theft insurance provided under policies issued to CSID; full-service restoration; and proactive breach mitigation and resolution.We have a comprehensive array of identity protection and fraud detection services. Our solutions scale globally. We innovate and adapt. We move quickly. We power over 80% of the retail identity protection industry. We power identity protection. -
Director Of Client ServicesSmall World Labs Jun 2007 - Aug 2009Austin, Texas, UsDirector of Client Services/Senior Project Manager, September 2007 - August 2009•Responsible for managing the Client Services team, consisting of Project Managers, Account Managers, Implementation, and Design.•Act as Senior Project Manager for site implementations of all Tier I customers, such as British Telecom, Belo Interactive, Scottrade, American Heart Association, and San Diego Union Tribune. •Developed detailed KPI plans to report to management team, such as account margins, customer renewal rates, and upsell opportunities. •Collaborate daily with Product Management to identify new technology needs and assist with defining product direction. •Responsible for defining live site support and service level metrics for existing and new customers.•Defined roles and ownership of the Client Services team at Small World Labs•Defined the project kickoff process and implementation strategy•Instituted resource forecasting and management•Defined Community Management program, including community vibrancy, moderation, and member acquisition methodologies -
Production Project ManagerDigital Motorworks Sep 2002 - Jun 2007•Project Manager for all delivery and production services for the following accounts; General Motors, Ford Motor Company, J.D. Power Information Network, and Aspen Marketing Group.•Organize and manage new product implementations/change controls ranging from $10,000 to $500,000. Responsibilities include estimating project activities, acquiring resources, defining deliverables and adhering to project estimates,schedules. •Facilitate the development of requirements based on input from internal/external sources. •Responsible for all plans, schedules, assignments, and deliverables to manage the project/change through each phase of the Project Life Cycle•Track, manage and report on risks and issues on all product implementations, change controls, or production activity.•Provide regular client status reports, track and manage risks and issues, escalating to executive team when necessary.•Track program costs/protect direct margins. •Coordinate resource allocation
Heather Granato Skills
Heather Granato Education Details
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Texas State UniversityCommunications
Frequently Asked Questions about Heather Granato
What company does Heather Granato work for?
Heather Granato works for Interplay Learning
What is Heather Granato's role at the current company?
Heather Granato's current role is Senior Executive, Board Member, Ceresa Mentor, VP of Customer Success at Interplay Learning.
What is Heather Granato's email address?
Heather Granato's email address is he****@****ail.com
What is Heather Granato's direct phone number?
Heather Granato's direct phone number is +151273*****
What schools did Heather Granato attend?
Heather Granato attended Texas State University.
What skills is Heather Granato known for?
Heather Granato has skills like Leadership, Product Management, Management, Account Management, Project Management, Strategic Partnerships, Saas, Salesforce.com, Marketing, Strategic Planning, E Commerce, Customer Support.
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