Heather Granato Email & Phone Number

Austin, Texas, US

Founded in 2016, Interplay Learning is the leading global provider of online and VR training for the essential skilled trades. The Austin, Texas-based firm develops and delivers scalable, highly effective digital learning simulations for the HVAC, Plumbing, Electrical, Solar and Facilities Maintenance workforce. Leveraging Comersive Learning technology.

Austin, Texas, US

Molecula is an enterprise feature store that simplifies, accelerates, and controls big data access to power machine-scale analytics and AI.The platform continuously extracts features, reduces the dimensionality of data at the source, and routes real-time feature changes into a central store enabling millisecond queries, computation, and feature re-use.

Austin, Texas, US

CSID is the leading provider of global identity protection and fraud detection technologies for businesses, their employees, and consumers. With CSID’s enterprise-level solutions, businesses can take a proactive approach to protecting the identities of their consumers all around the world. CSID’s comprehensive identity protection products advance from.

Austin, Texas, US

• Director of Client Services/Senior Project Manager, September 2007 - August 2009
• Responsible for managing the Client Services team, consisting of Project Managers, Account Managers, Implementation, and Design.
• Act as Senior Project Manager for site implementations of all Tier I customers, such as British Telecom, Belo Interactive, Scottrade, American Heart Association, and San Diego Union Tribune.
• Developed detailed KPI plans to report to management team, such as account margins, customer renewal rates, and upsell opportunities.
• Collaborate daily with Product Management to identify new technology needs and assist with defining product direction.
• Responsible for defining live site support and service level metrics for existing and new customers.

• Project Manager for all delivery and production services for the following accounts; General Motors, Ford Motor Company, J.D. Power Information Network, and Aspen Marketing Group.
• Organize and manage new product implementations/change controls ranging from $10,000 to $500,000. Responsibilities include estimating project activities, acquiring resources, defining deliverables and adhering to.
• Facilitate the development of requirements based on input from internal/external sources.
• Responsible for all plans, schedules, assignments, and deliverables to manage the project/change through each phase of the Project Life Cycle
• Track, manage and report on risks and issues on all product implementations, change controls, or production activity.
• Provide regular client status reports, track and manage risks and issues, escalating to executive team when necessary.