Heather Hogsette Email & Phone Number

Lead a team of 5, providing training and guidance to ensure seamless operations during high-volume events. Implement strategic data driven processes as a result of identifying team member needs, resulting in a 25% reduction in transaction processing time and an increase in customer satisfaction.Recruit and train team members, along with seasonal.

Worked with voters to troubleshoot and update voter registration records.Maintained 100% accuracy, with attention to detail and personal responsibility while sustaining a high degree of initiative,during voter interactions.Engaged in self-directed work, managing overlapping projects, meeting deadlines.Effectively prioritized and managed multiple.

Managed a high volume of incoming emails, addressing billing inquiries, service requests, and general customer concerns with100% accuracy.Utilized ZenDesk to maintain accurate customer records and track issue resolution progress.Assisted users with technical issues on the app and website.Delivered tailored support experiences for customers through a.

Provided written responses to customer contacts across multiple digital and social media platforms with over 2 million followers.Collaborated with multiple departments to resolve customer experiences using critical and unique thinking skills.Participated in beta testing to create unique experiences for customer contacts with 90% implementation rate.Handled.

Greeted and processed transactions for customers with 100% accuracy.Fostered and encouraged positive team environment through exceptional morale and mutual respect.Assisted in training and mentoring for more than 10 employees.Maintained product knowledge to assist customers during their shopping experience.

Triaged customer contacts to reach agreeable resolutions with an average 96% positive response rate.Reduced after contact handle time by 60% through coaching and implementation of streamlined annotation process.Onboarded new hire and seasonal trainees with a 100% completion rate through in lecture and e-learning modules.Processed call center quality.