Heather Holmes, Ma Email & Phone Number

El Segundo, California, United States

Farmers Branch, Tx

• Provide administrative support to the Marketing Director and division team as directed. • Assists in organizing campaigns and developing marketing strategies that represent Dallas College.• Initiate and manage purchase processes for budgeting, reallocate budget funds and transfer expenses as required.• Responsible for creating social media campaigns, strategies, and content for Dallas College.• Communicate with students through social platforms by answering questions, directing to specified divisions and enrollment.• Extensive customer service through social channels and on-campus telephone operations.• Comprise data for social channels, SEO, and data analytics.• Photographed over ten campus events for college archives and social media content.• Creates data spreadsheets for campus athletics division, GPA calculation and required NCAA forms.• Curating online content and forming connections digitally to enhance relationships professionally.• Served on the Dallas College branding team to implement re-branding strategies, effective roll out tools and audience engagement.• Campus tours for prospective students and share with prospective students and families an accurate image of the college and its vision.• Perform complex data management duties in the information database; Colleague and Jaggaer.

Irving, Tx

• Provide service to commercial insurance policy holders.• Issue certificate of insurance for business owners.• Assist agents and insurers with insurance related issues, extensive customer service.• Handled incoming calls from clients all over the country and worked with clients to resolve issues and discrepancies.• Created system letters for missing information and approvals, created free form letters, and ensured that proper documentation was recorded.• Entered and retrieved information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information from others.• Demonstrated open and positive behavior in support of operations’ goals. Provided informal guidance to co-workers and back-up support in the absence of others.

Irving, Tx

• Maintained full responsibility for all administrative activities including records management, system access/new hire paperwork for employees, data entry, spreadsheet development, and file management.• Overlooked financials and issued check disbursements.• Review medical records and claims for bodily injury claims.• Communicated with customers and companies with various requests and questions.• Reviewed and processed insurance transactions. • Prepared and created insurance forms, identification cards, certificates, and endorsements and schedules.• Implemented new data systems process to strategically assist with clients records and claims that would enhance future organizational processes.

Dallas, Tx

• Delivered solutions to improve the financial lives of customers and clients.• Handled customers' claims-related activity.• Took the appropriate action based on an evaluation of the client needs, which included filing new claims, updating, and following up on existing claims.• Reviewed appeals on denied claims.• Conducted fraud investigations to recover client funds.• Complied with established internal controls and policies.• Mentored new employees and provided side by side coaching.• Effectively manage a high-volume of inbound and outbound customer calls.

Fort Worth, Tx

• Made customers aware of services that Bank of America offers to maximize their banking and investment relationships and achieve financial well-being.• Managed new and existing accounts for individuals and businesses.• Performed routine account-related transactions such as contribution, withdrawals and transfers.• Provided customer solutions by troubleshooting and assisting the customer with online banking.• Effectively manage a high-volume of inbound and outbound customer calls daily.• Gather and verify all required customer information for tracking purposes.• Explain, promote, or sell products or services, such as checking and savings accounts, and credit cards using computerized information about customers to tailor recommendations.

Forth Worth, Tx

• Evaluated and negotiated claims resolutions for approval on check endorsement• Controlled claims allocated expenses per investor guidelines.• Ensured that all damage and injuries were consistent with facts of loss of the incident and refer all questionable claims to the special investigation’s unit.• Managed inventory of claim files to ensure timely resolution of all assigned claims.• Assisted team leader in developing methods and improvements for handling claims.• Obtained releases, proofs of loss or compensation agreements and issues organizational drafts in payments for claims.• Communicate contract and endorsement changes to insurance and construction companies.• Determined escrow accounts requirements by clarifying lender instructions.• Collected and reviewed existing escrow documents.• Satisfied escrow accounts by accepting and processing client’s payments.• Extensive internal and external customer service.

Master Of Arts - Ma, Communication, General, 4.0

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Associate Of Arts And Sciences - Aas, Criminal Justice And Corrections

Criminal Justice Certificate, Criminal Justice And Corrections