Heather Hook

Heather Hook Email and Phone Number

Wilmington 311 Administrator @ City of Wilmington, DE
Wilmington, DE, US
Heather Hook's Location
Wilmington, Delaware, United States, United States
About Heather Hook

Strategy leader with 20+ years leveraging business operations to maximize mission, vision and outcomes within human capital and retail organizations, including non-profit. Specialties include business management, brand development, community engagement, financial operations planning, event management and public/media relations. Astute understanding of the distinction between corporate versus non-profit governance. Consultative management style to identify obstacles and drive solutions. Recognized for ingenuity towards meeting goals. Process Optimization Budget Analysis & Management Project Analysis Corporate & Social Responsibility Employee Engagement & Management Event Coordination Vendor Relationship Management Brand Development/Marketing Philanthropic LeadershipKEY ACCOMPLISHMENTS* Attained “Guidestar Platinum” level indicating top-ranked 1% of non-profit organizations within the Delaware region * Created roundtables for training, communication and 360 feedback on program effectiveness, with 24 roundtables of 588+ participants affecting 38% growth in community donations in-store* Initiated customized Method CRM process which provided a systemized review of grant decisions and was pivotal for increasing donation requests from 125 to 3,000+ annually, averaging $400K total* Strategized and administered operations plan with CEO resulting in the opening of 60+ retail outlets in malls and airports leading to new sales of $3.8M annually across two (2) countries* Created online pre-screening systems which advanced eligible job candidates through the hiring process. Specialities: Community Affairs, Corporate Philanthropy & Social Responsibility, Event Management, Public Relations, CRM Development, Training, Retail Operations, Marketing, Employee Engagement.heatherhook@comcast.net410.908.0059

Heather Hook's Current Company Details
City of Wilmington, DE

City Of Wilmington, De

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Wilmington 311 Administrator
Wilmington, DE, US
Employees:
499
Heather Hook Work Experience Details
  • City Of Wilmington, De
    Wilmington 311 Administrator
    City Of Wilmington, De
    Wilmington, De, Us
  • City Of Wilmington, De
    Wilmington 311 Administrator
    City Of Wilmington, De Aug 2022 - Present
    Wilmington, Delaware, United States
  • Independent
    Business Operations Consultant, Human Resources, Community Outreach
    Independent Jan 2005 - Present
    Maryland, Delaware, Pennsylvania
    Provided business operations expertise to 20+ local companies to maximize community outreach, project management, recruitment, employee engagement and training. Created plans for tradeshows, fairs and events. Created reports to plan and manage sales, operations and profitability. Designed merchandise and branding solutions for growing non-profits. Co-founded and developed Under the Stars with CityFest, an outdoor movie series of 32 events over four (4) years which generated publicity and… Show more Provided business operations expertise to 20+ local companies to maximize community outreach, project management, recruitment, employee engagement and training. Created plans for tradeshows, fairs and events. Created reports to plan and manage sales, operations and profitability. Designed merchandise and branding solutions for growing non-profits. Co-founded and developed Under the Stars with CityFest, an outdoor movie series of 32 events over four (4) years which generated publicity and community impact Conducted 27 events for Light Up the Queen, a grass-roots non-profit organization attended by thousands of attendees and unified audiences from various parts of the city Developed spreadsheet systems for seven (7) non-profit firms which organized staff and volunteer information, enhancing informed decisions on placement of volunteers within events and programs Created online pre-screening hiring systems which advanced eligible job candidates through a screening process. Systems purchased by firms including Big Fish, Napa Auto Parts and World Cafe Developed communication manuals for up to 50 field operations and office employees which provided clearly-defined understanding and consistency of job roles Show less
  • The Kenny Family Foundation
    Executive Director
    The Kenny Family Foundation Jan 2010 - Apr 2022
    Delaware Region
    Provide strategic direction including mission, operating plan and branding for a non-profit board. Oversight for all leadership, operational planning, recruitment, training, community relations and advocacy, and event coordination. Sole contributor overseeing 50 volunteers providing administrative, fundraising and marketing initiatives, and receiving/distributing $400-600K in grants annually. Manage 3,000 requests per year approving approximately 1100 organization requests. Manage an $800K… Show more Provide strategic direction including mission, operating plan and branding for a non-profit board. Oversight for all leadership, operational planning, recruitment, training, community relations and advocacy, and event coordination. Sole contributor overseeing 50 volunteers providing administrative, fundraising and marketing initiatives, and receiving/distributing $400-600K in grants annually. Manage 3,000 requests per year approving approximately 1100 organization requests. Manage an $800K budget. Attained “GuideStar Platinum” level indicating top-ranked 1% of non-profit organizations awarded “Seal of Transparency” within Delaware, one of 32 companies (501c3) of 7,837 to achieve this goal Initiated three (3) community outreach, job training and elementary education programs attended by 6,000+ students and 450 adults, generating a total of 50,000+ hours of training Initiated customized Method CRM process which provided a systemized review of grant decisions and was pivotal for increasing donation requests from 125 to 3,000+ annually, averaging $400K total Developed annual budget plan of $800K plus 5-year timeline to effectively communicate future strategy. Initiated website of videos, commercials and marketing materials which increased social media interaction and publicity with decreased questions and administrative tasks Created roundtables for training, communication and 360 feedback on program effectiveness, with 24 roundtables of 588+ participants affecting 38% growth in community donations in-store and employee engagement Show less
  • The Neat Company
    Director Retail Sales And Operations
    The Neat Company Mar 2007 - Jan 2009
    Us & Canada
    As a significant revenue contributor operated a flourishing $3.8M sales asset of remote retail kiosks and store sites for optical character recognition (OCR) technology. Reported to CMO and COO. Directed approximately 125 store managers, regional managers and general employees. Traveled up to 90% a week. Strategized and administered operations plan with the CEO to increase the number of retail outlets in malls and airports, becoming a $3.8M sales assets in two (2) countries Created… Show more As a significant revenue contributor operated a flourishing $3.8M sales asset of remote retail kiosks and store sites for optical character recognition (OCR) technology. Reported to CMO and COO. Directed approximately 125 store managers, regional managers and general employees. Traveled up to 90% a week. Strategized and administered operations plan with the CEO to increase the number of retail outlets in malls and airports, becoming a $3.8M sales assets in two (2) countries Created online communication and training systems which improved the crucial connection between field operations and our corporate office, streamlining processes and increasing personal accountability Achieved plan of development with our teams to increase the number of outlets from 25 to 63 by strategic placing of kiosks in vicinity of recognized retail outlets Recruited, hired and managed area managers and field associates. Created new HR standards and implemented medical benefits program for all part-time associates Created employee recognition programs which reinforced workforce stability Show less
  • Todays Staffing
    Baltimore Sales Manager
    Todays Staffing Dec 2004 - Dec 2005
    Provide management of recruitment, sales and payroll for staff of six (6) for temp and direct hire staffing company. Added 6-10 new clients monthly, raising territory sales by 480% in three (3) months
  • Careersusa
    Baltimore Manager
    Careersusa Apr 2004 - Dec 2004
    Provided management of recruitment, sales and payroll for staff of eight (8) for temp and direct hire staffing. Provided a 23% increase in staff associate logged sales hours within the 3rd quarter
  • Sylvan Learning
    Operations Manager
    Sylvan Learning 2000 - 2004
    Directly consulted upon the sales process of all new franchise buyers from inquiries and enrollment to progress reports for length of stay. Responsible for weekly revenue reports and exceeding monthly goals for ultimate center performance, revenues, expenses, and continued training. Assistance and consulting for site selection, P&L proforma, and initial staffing. Assisted in all recruiting efforts for management, staff, and technical support. Provided weeklong group training for curriculum… Show more Directly consulted upon the sales process of all new franchise buyers from inquiries and enrollment to progress reports for length of stay. Responsible for weekly revenue reports and exceeding monthly goals for ultimate center performance, revenues, expenses, and continued training. Assistance and consulting for site selection, P&L proforma, and initial staffing. Assisted in all recruiting efforts for management, staff, and technical support. Provided weeklong group training for curriculum delivery and marketing for schools and the community with new buyers and appointed staff. . Show less
  • White House/Black Market
    Assistant Buyer
    White House/Black Market 1998 - 2000
    Daily interaction with all departments and vendors to design, produce seasonal Women’s Sportswear collection. High level of travel for design, product rendering and sample boards. Data Analysis of Weekly sales, OTB, Collections, turn for MD’s and numerical changes.. Sketch directive of merchandising format to be formatted into router distributed chainwide each season
  • Spencer Gifts
    Assistant Buyer
    Spencer Gifts 1994 - 1998
    Assisted Senior Buyer in achieving plan for seven departments, including: Concept design and product development for direct import-rendered/ designed licensed collection; direct design. Responsible for any apparel design for RTW for Music Licensing. Responsible for adaptation, semblance sample room, walls, and boards via samples, renderings and travels. Team strategizing for distribution, assortments, planogram, marketing, and operationsSource, update product for website, Mall Surfing, and… Show more Assisted Senior Buyer in achieving plan for seven departments, including: Concept design and product development for direct import-rendered/ designed licensed collection; direct design. Responsible for any apparel design for RTW for Music Licensing. Responsible for adaptation, semblance sample room, walls, and boards via samples, renderings and travels. Team strategizing for distribution, assortments, planogram, marketing, and operationsSource, update product for website, Mall Surfing, and Intergalatic Express- spearheaded initial website. Show less

Heather Hook Skills

Public Speaking Franchising Strategic Planning Leadership Recruiting Strategy Fundraising Business Development Marketing Management Event Planning Sales Customer Service Social Media Marketing Team Building Marketing Strategy Public Relations Start Ups Nonprofits Social Media Entrepreneurship Account Management Event Management Crm Training Project Management Program Management Coaching New Business Development Human Resources Sales Operations Business Strategy Negotiation Budgets Process Improvement Sourcing Budgeting Customer Relationship Management Nonprofit Organizations

Heather Hook Education Details

Frequently Asked Questions about Heather Hook

What company does Heather Hook work for?

Heather Hook works for City Of Wilmington, De

What is Heather Hook's role at the current company?

Heather Hook's current role is Wilmington 311 Administrator.

What is Heather Hook's email address?

Heather Hook's email address is hd****@****ail.com

What is Heather Hook's direct phone number?

Heather Hook's direct phone number is +141090*****

What schools did Heather Hook attend?

Heather Hook attended University Of Delaware, Rollins College, The Tatnall School.

What are some of Heather Hook's interests?

Heather Hook has interest in Kids, Cooking, Electronics, Outdoors, Gardening, Home Improvement, Reading, Music, Sports, Camping.

What skills is Heather Hook known for?

Heather Hook has skills like Public Speaking, Franchising, Strategic Planning, Leadership, Recruiting, Strategy, Fundraising, Business Development, Marketing, Management, Event Planning, Sales.

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