Heather Schaefer Email and Phone Number
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I’m a user experience leader with a proven record of identifying pain points and developing innovative solutions that surpass business goals. I’m a passionate advocate for users, champion of research-based strategy, huge fan of a good card sort, and not afraid to ask why. I love creating effortless digital experiences that deliver measurable results and empowering my team to do the same.Portfolio Available Upon RequestSkills - Human Center Designed, User Experience, Information Architecture, Journey Mapping, Wireframe Creation, Prototype Development, Accessibility, User Research, Usability Testing, Interaction Design, Content Strategy, UX Workshop Facilitation, Account Leadership, Team Management, Client Engagement, Project Planning Technical Acumen - Figma, Adobe XD, Sketch, Invision, Axure, OptimalWorkshop (OptimalSort, Treejack, Reframer and Chalkmark), Balsamiq, Morae, Optimizely, Sitefinity, AEM, Aquia, Sitecore, Google Analytics, Omniture, Adobe Photoshop, Adobe InDesign, Wordpress, Agile, Microsoft Office Suite and basic HTML and CSS knowledge.
Healthpartners
View- Website:
- healthpartners.com
- Employees:
- 6851
-
Director Of User Experience DesignHealthpartnersVirginia, United States
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Senior Director Of Experience & DesignConcord Feb 2023 - PresentMinneapolis, Mn, Us• Led a team of UX strategists and designers at Concord, driving innovation and enhancing clients' digital products.• Implemented cutting-edge research, technology, and strategy to improve websites, apps, and digital experiences.• Successfully increased client satisfaction and engagement through creative solutions and user-centric design approaches. -
Creative Services DirectorAuthentic Digital Agency Feb 2021 - Feb 2022Richmond, Virginia, Us -
User Experience Design LeadAuthentic Digital Agency Aug 2020 - Jan 2021Richmond, Virginia, Us
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Senior Experience Design ManagerIcf Next Mar 2019 - Aug 2020Reston, Virginia, Us -
Experience ManagerIcf Next Mar 2018 - Mar 2019Reston, Virginia, Us
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Senior Experience DesignerIcf Next Mar 2016 - Feb 2018Reston, Virginia, Us
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User Experience AnalystGenworth Oct 2014 - Oct 2015Glen Allen, Virginia, Us- User research including internal and external interviews, usability testing, data analysis, click tests and card sorts- Producing detailed journey maps to accurately document the user experience, identify pain points and provide stakeholders with a strategic resource- Improving IA through content inventory creation, conducting open, closed and reverse card sorts using OptimalSort & Treejack, and developing a new site map based on these resutls-Serving as a UX resource to two Agile teams by implementing UX initiatives throughout the project life cycle and recommending research based strategic solutions to product owners .-Producing high-fidelity prototypes in Axure to perform usability testing, determine user requirements, communicate design patterns and assist developers with implementation. -
Digital Experience ManagerElephant Auto Insurance Jun 2012 - May 2014Henrico, Virginia, UsManage website and quote process with a focus on improving customer journey, conversions and branding. Influence business decisions based on user experience research, usability testing, A/B testing, user-centered design, prototyping, customer life cycle, persona development, product discovery, interaction design and web usability. -
Senior Product Marketing AnalystSnagajob Dec 2010 - May 2012Glen Allen, Va, UsProduct Marketing specialist with a focus on:Product Discovery- Identify pain points, generate solutions, research, identify quantitative and qualitative metrics, build frameworks and collaborate on further developmentCompetitive Analysis:Provide insight and strategies related to competitors. Manage internal communication of current news and market events. Analyze various competitors in the market and quantify the data into easily digestible and valuable tools. Traffic Acquisition- Vertical & Affiliate Programs:Manage B2C & B2B programs, advanced knowledge of affiliate networks, optimization, campaign development, lead generation, A/B testingBusiness Development- New partner strategies -
Marketing AnalystSnagajob Nov 2009 - Nov 2010Glen Allen, Va, UsProduct Marketing- Traffic AcquisitionAffiliate Marketing- Manage B2B & B2C programs, advanced knowledge of affiliate networks, coordinate direct partnershipsEmail Marketing: Develop creative & coding, administer send, advanced knowledge of several EMS clientsBusiness Development- New partner strategies
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AccountantSnagajob May 2008 - Oct 2009Glen Allen, Va, UsProduce monthly board reports, manage payables, analyze monthly sales metrics, forecast future goals
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Experienced Assurance AssociatePricewaterhousecoopers Aug 2006 - May 2008GbClients:AlbemarleMeadwestVacoThe Richmond ForumCapital OneFerguson Enterprises
Heather Schaefer Skills
Heather Schaefer Education Details
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University Of Richmond - Robins School Of BusinessAccounting -
University Of RichmondAccounting & Leadership
Frequently Asked Questions about Heather Schaefer
What company does Heather Schaefer work for?
Heather Schaefer works for Healthpartners
What is Heather Schaefer's role at the current company?
Heather Schaefer's current role is Director of User Experience Design.
What is Heather Schaefer's email address?
Heather Schaefer's email address is he****@****ail.com
What is Heather Schaefer's direct phone number?
Heather Schaefer's direct phone number is +175761*****
What schools did Heather Schaefer attend?
Heather Schaefer attended University Of Richmond - Robins School Of Business, University Of Richmond.
What are some of Heather Schaefer's interests?
Heather Schaefer has interest in Cooking, Laughing, Learning, Hosting, Planning, Economic Empowerment, Listening, Thinking, Discovering, Reading.
What skills is Heather Schaefer known for?
Heather Schaefer has skills like User Experience, Usability Testing, Information Architecture, Usability, Customer Journey Mapping, Axure Rp, Wireframes, Agile Methodologies, Google Analytics, Omniture, Competitive Analysis, Marketing.
Who are Heather Schaefer's colleagues?
Heather Schaefer's colleagues are Kristen Schloer, Oliver Young, Mba, Sue Rosner, Rebecca White, Maidah Omar, Dee Petersen, Shanna Larson.
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