Heather C. Hurlburt, Pmp Email & Phone Number

As a Senior Project Manager at Allegacy, my primary role consists of leading teams under various lines of business to deliver set objectives. This involves all aspects of project management, but also exhibiting the diversified people skills required to ensure the job runs smoothly. Along with that, I am also a source of knowledge and guidance for our PMO, assisting in documentation perfection and strengthening of Allegacy's policies and procedures using my vast experience in the field.

Sterling, Virginia, United States

As the Manager of Data Center Operations, my role was immensely diversified and oftentimes required wearing multiple hats. The role consisted of the following components: - The ability to lead a very diverse group of individuals with even more diverse mindsets and skillsets was imperative for this role. People Management was my number one priority, with my team consisting of upwards to twenty-one engineers at a time, and ensuring that not only were their needs met but that their workload was appropriately balanced, which ties into Time management. - Acting as the POC for the Hosted Infrastructure and any other lines of business, including negotiations with vendors and maintaining support contracts. This also included other responsibilities such as ensuring the uptime of all devices and the monitoring of each piece of equipment and service. The most important part of this though was acting as a liaison between our data center partner and our business. - A strong level of coordination was required for this role when it came to ticket prioritization and assignment, including but not limited to Change management. A company's strongpoint is their ability to respond rapidly to their end-users' needs. - One doesn't ever leave project management once within it, and this Management role was no exception. Whether working hand in hand with the assigned PM or assisting my teams with their assigned projects or running projects myself, project management was still within my role as the Manager of Data Center Operations.

Sterling, Virginia, United States

With the title of DR and Managed Backups Manager comes the responsibility of two teams: Disaster Recovery and Backups as a Service. The day to day duties range from ensuring DR environments are operating smoothly and effectively, to creating the smallest RPO/RTO to fit our customers' needs, to finding the perfect backup solution for any size business.- Utilizing my project management and peer management backgrounds, I am able to create the perfect blend of creativity, employee excellence, and strategic efficiency. Each task is meticulously crafted to the employee in question based on their unique skill set and is managed with precise yet flexible structure.

Duluth, Georgia, United States

As a Project Coordinator at General Datatech, the primary focus is to create masterful project plans that are executed to perfection utilizing Microsoft Project and PMP Principles. The day to day duties include ensuring said projects were on track for completion, identifying any risks and rectifying them, drive resolution to meet deadlines and ensuring all is done with the customer’s satisfaction in mind.- During my role as a Project Coordinator, I have shown a multitude of leadership qualities that ensure my projects and my team operate with a cohesive perfection.- A crucial part of my day to day duties revolves around the ability to ensure deadlines are being met. Communicating across various lines of business to ensure project completion is an integral part of this role, as is the ability to keep all involved parties within the timelines of the project.- Demonstrating initiative in various areas of the organization by creating processes that streamline and perfect day to day operations, as well as ensuring said processes are distinctly followed has been recognized as a strength.- As part of the Project Coordinator role, I have been tasked with leading the Disaster Recovery Coordination portion of the business as well. This includes meeting the contractual obligations for annual Disaster Recovery testing, audits, and any work on the Disaster Recovery sites for all Hybrid Cloud customers within the organization.- I was acknowledged by upper management as a change agent to build a culture of continuous improvement throughout the organization.

Suwanee, Ga

The role of Disaster Recovery Coordinator at QTS is responsible for developing technical disaster recovery plans and processes across customer facing Data Centers. The DR Coordinator plays the lead role in the enhancement and execution of customer disaster recovery plans, building runbooks, and planning test strategies. As a member of the Customer service operation team, I was responsible for the planning and project management working with QTS clients and internal key stakeholders.- An integral part of the Disaster Recovery Coordinator role was to facilitate and coordinate the development and documentation of IT Disaster Recovery plans as engaged for each customer. Then, perform full scale DR testing that is aligned with the DR plans and assist in any DR exercises. Ensuring documentation was maintained and up to date was crucial. - While working in this role, I was given the opportunity to work with various technology areas across the firm to coordinate testing of their IT disaster recovery plans and provide reporting and metrics, as well as recommend DR strategies that will enable systems and applications to be recovered within the defined recovery objectives- Along with Disaster Recovery, I gained the ability to understand Business Impact Analysis and Risk Assessments, working with client coordinators. I also assisted with internal audits in the development of appropriate metrics to ensure compliance with regulatory and Enterprise DR/BCP guidelines and standards. All while working closely with the Director of Business Continuity and appropriate business units to prioritize related DR/BCP critical systems and initiatives.- Maintained knowledge of changing technologies and provided recommendations for adoption of new technologies or policies appropriate for business continuity and disaster recovery testing as well as the methods used in performing risk analysis and business impact analysis.

Tucker, Ga

A Customer Service Manager at Nature’s Garden Express sets the vision of culture and teamwork for their team, enforcing the individual and team expectations and goals, maintaining focus on improving customer satisfaction and identifying any issues as well as implementing timely resolutions. Daily duties for this role include addressing any customer inquiries or issues with a calm and poised attitude, working with team members to proactively address issues that come up and mentor them to success, ensure all operations are running efficiently and to customer and business satisfaction. - The most integral part of my role as the Customer Service Manager was to build customer expectations and relations while simultaneously ensuring my staff were successfully prepared for their daily duties. Any escalations came to me and were handled with a swift and professional hand. - During this role, effective problem solving helped in the creation of a new website, identifying design flaws and fixing continuity errors, as well as working with the team on new business ventures such as opening a store front, delving in new design ideas and expanding the business through partnerships such as FedEx and Gathered Table. - My management skills were tested and improved in a myriad of ways during my time at Nature’s Garden Express. During my time I mentored, trained, counseled and provided evaluations to my direct reports as required. Respectively managing employees and their work flow by delegating tasks appropriate to each individual employees’ strengths, monitoring their productivity and encouraging them.

An internet assessor at Leapforce has the responsibility to help improve search engine matrices by participating in several activities that classify data as relevant or not to a certain topic. Popular search engines such as Google, Bing, and Yahoo all benefit from the data input by employees at Leapforce. During my time with this company, I was able to provide hundreds of hours of feedback, all while tracking my time and data.

- Responsible for cash duties such as running a register and making change orders- Upholding customer service skills- Making and controlling staff scheduling- Maintaining staff efficiency and productivity- Cleaning the café on a daily basis- Regulating the flow of inventory and placing orders- Sending statistical reports to home office on a daily basis- Merchandising products in a way that entices the consumer- Making sandwiches and coffee or smoothie drinks.

- Responsible for upholding outstanding customer service- Cash handling (being solely responsible for cash at closing)- Cleaning and keeping equipment sanitized and up to health code standards- Selling merchandise- Answering telephone calls- Sending statistical reports to the corporate office- Explaining a legal contract on a daily basis- Respectfully doing business with people significantly older than myself

- Responsible for upholding customer service standards- Rotating and counting inventory on a daily basis- Cash handling- Merchandising

- Responsible for upholding customer service standards- Making and presenting food and beverages in a neat and appealing fashion- Seating and accommodating guests- Selling merchandise- Rotating and counting inventory on a daily basis- Cash handling - Cleaning

Education record

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program