Heather Waters Email & Phone Number

United States

• Supported brands with custom designs and marketing asset creation.
• Enforced brand guidelines in deliverables to ensure consistency.
• Created, proofread, and edited copy.
• Networked with influencers and professionals to promote engagement and increase exposure.
• B2C marketing strategy and branding consultation.
• Discord community management & moderation. (500k+ Users)

San Francisco, California, United States

• Moderated and curated content to ensure community and site standards are upheld.
• Maintained engagement with the community via posts and comments.
• Monitored community KPI & metrics.
• Acted as a liaison between Reddit's community teams, and brand leaders, to provide feedback and suggestions for the development of products and services.
• Recognized for helping grow communities from initial creation to 50+ million unique subscribers.

Dallas/Fort Worth Area

• Diagnosed and resolved technical hardware and software issues for iOS, and macOS products.
• Maintained detailed troubleshooting records for each interaction.
• Resolved most calls within first contact and escalated issues to appropriate teams when necessary.
• Assisted customers with navigating account security protocols.
• Received recognition for consistent excellence in customer service and satisfaction scores.

Dallas/Fort Worth Area

• Diagnosed and resolved technical hardware and software issues for iOS, and macOS products.
• Maintained detailed troubleshooting records for each interaction.
• Resolved most calls within first contact and escalated issues to appropriate teams when necessary.
• Assisted customers with navigating account security protocols.
• Received recognition for consistent excellence in customer service and satisfaction scores.

Sherman Oaks, CA

• Interviewed potential clients to determine eligibility for disability benefits.
• Prepared and filed Supplemental Security Income, and Social Security Disability Insurance applications within strict deadlines.
• Maintained detailed records of client interactions and prepared case files for attorney review.
• Coordinated client cases with hearing and appeals teams.
• Recognized for accuracy and thoroughness of case files and legal filings.

Woodland Hills, CA

• Temporary contract position.
• Received electronic Medicare part C applications and processed member enrollments in the AMES and ABS processing systems.
• Verified eligibility for Medicare/Medicaid co-enrollments.
• Upheld Centers of Medicare and Medicaid Services compliance.
• Recognized for consistently achieving 99%+ accuracy on enrollments.

West Hills, CA

• (Kelly Services Temp Nov. 2008 - July 2009, Permanent July 2009-Mar. 2010)
• Call center customer service. Averaged 10-17+ calls/hr.
• Assisted patients with mail order pharmacy enrollment, explained insurance benefits, and processed pharmacy orders.
• Assisted in pharmacy claims adjudication.
• Review patient records in order to make eligibility determinations on prior authorization requests.
• Extensive use of WGS & WMDS insurance systems for looking up contract and benefit information as well as communicating with case managers.

Valencia, CA

• Supervisor to Trainers, and Customer Service Representatives.
• Trained new Customer Service Representatives, and Supervisors.
• Administrative office duties including: answering phones, filing, creating spreadsheets, receiving mail and faxes, and checking in guests.
• Worked with Retail Manager and General Manager to track sales in order to maintain, and improve per capita.

Master Of Science - Ms, Marketing

Bachelor Of Applied Arts And Sciences, Marketing - Consumer Behavior And Media Innovation, 4.0

Graduated with a Bachelor of Applied Arts & Sciences degree rank of #1 out of 1148, with a double concentration in Consumer Behavior &.

High School, General Studies