Heather Waters Email & Phone Number

United States

• Supported brands with custom designs and marketing asset creation.• Enforced brand guidelines in deliverables to ensure consistency.• Created, proofread, and edited copy.• Networked with influencers and professionals to promote engagement and increase exposure.• B2C marketing strategy and branding consultation. • Discord community management & moderation. (500k+ Users)

San Francisco, California, United States

• Moderated and curated content to ensure community and site standards are upheld. • Maintained engagement with the community via posts and comments.• Monitored community KPI & metrics. • Acted as a liaison between Reddit's community teams, and brand leaders, to provide feedback and suggestions for the development of products and services. • Recognized for helping grow communities from initial creation to 50+ million unique subscribers.

Dallas/Fort Worth Area

• Diagnosed and resolved technical hardware and software issues for iOS, and macOS products.• Maintained detailed troubleshooting records for each interaction.• Resolved most calls within first contact and escalated issues to appropriate teams when necessary.• Assisted customers with navigating account security protocols.• Received recognition for consistent excellence in customer service and satisfaction scores.

Dallas/Fort Worth Area

• Diagnosed and resolved technical hardware and software issues for iOS, and macOS products.• Maintained detailed troubleshooting records for each interaction.• Resolved most calls within first contact and escalated issues to appropriate teams when necessary.• Assisted customers with navigating account security protocols.• Received recognition for consistent excellence in customer service and satisfaction scores.

Sherman Oaks, Ca

• Interviewed potential clients to determine eligibility for disability benefits.• Prepared and filed Supplemental Security Income, and Social Security Disability Insurance applications within strict deadlines.• Maintained detailed records of client interactions and prepared case files for attorney review.• Coordinated client cases with hearing and appeals teams.• Recognized for accuracy and thoroughness of case files and legal filings.

Woodland Hills, Ca

• Temporary contract position. • Received electronic Medicare part C applications and processed member enrollments in the AMES and ABS processing systems.• Verified eligibility for Medicare/Medicaid co-enrollments.• Upheld Centers of Medicare and Medicaid Services compliance.• Recognized for consistently achieving 99%+ accuracy on enrollments.

West Hills, Ca

• (Kelly Services Temp Nov. 2008 - July 2009, Permanent July 2009-Mar. 2010) • Call center customer service. Averaged 10-17+ calls/hr.• Assisted patients with mail order pharmacy enrollment, explained insurance benefits, and processed pharmacy orders.• Assisted in pharmacy claims adjudication.• Review patient records in order to make eligibility determinations on prior authorization requests.• Extensive use of WGS & WMDS insurance systems for looking up contract and benefit information as well as communicating with case managers.• Utilize knowledge of medical terminology and familiarity with insurance contracts.• Recognized for consistently achieving 100% on quality assurance audits.

Valencia, Ca

• Supervisor to Trainers, and Customer Service Representatives. • Trained new Customer Service Representatives, and Supervisors.• Administrative office duties including: answering phones, filing, creating spreadsheets, receiving mail and faxes, and checking in guests. • Worked with Retail Manager and General Manager to track sales in order to maintain, and improve per capita.

Master Of Science - Ms, Marketing

Bachelor Of Applied Arts And Sciences, Marketing - Consumer Behavior And Media Innovation, 4.0

Graduated with a Bachelor of Applied Arts & Sciences degree rank of #1 out of 1148, with a double concentration in Consumer Behavior &.

High School, General Studies