Heather Thoman Email & Phone Number

Las Cruces, New Mexico

14 Hunter Hill Rd, Crested Butte, Co 81225

• Extensive knowledge of the area/ events to assist with planning of owners and guests.• Make meal reservations and activity itineraries for owners and guests.• Professional demeanor for the premier lodge of the area.

Crested Butte, Co

• Created and put into effect the Standard Operating Procedures for the position of night auditor.• Interviewed, selected, and trained candidates for the night audit position.• Managed the resort during the night hours, working with both security and night audit.• Calmly and efficiently managed many situations such as false fire alarms, theft, domestic disputes and wildlife issues with the proper authorities.• Made certain all accounts balanced at the end of day and investigated any discrepancies with the accounting team.• Provided outstanding guest service to all guests to ensure their stay was the best and resolving any issues with guest satisfaction always in mind.

Crested Butte, Co

• Self- Managed during night shift of hotel.• Created all SOP’s for the Night Audit Position, selected/ trained candidates for position.• Audited restaurant receipts, input data to Excel Spreadsheets, and reported discrepancies to Resort Controller.

Riverside, Ca

• Consistently in the top 5 for individual sales in the Nation.• Provide excellent customer service.• Teach and train a team to excel in both individual and team sales environments.• Provide positive brand exposure for our clients.

Murrieta, Ca

• Managed shop independently.• Preformed daily duties and assisted customers.• Cleaned animal enclosures and kept the shop clean and organized.

Murrieta, Ca

• Trained and supervised staff.• Created detailed feeding, cleaning and training schedules for animals.• Collaborated with medical staff to maintain the health of animals.• Cleaned up after and cared for the livestock on the property.

Murrieta, Ca

 Assisted customers with, and investigated, common computer malfunctions. Trained new clients on the operation of software.

Lake Elsinore, Ca

 Provide exceptional customer service. Receive payment by cash, check and credit card. Issue receipts, refunds and credits. Prepare and serve food.

A.A. Veterinary Technology, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

A.A. Science, Zoology/Animal Biology

High School Diploma, Ged, 12Th

Activities and Societies: Elsinore High School Marching Band, Concert band, Color Guard, Future Farmers of America.