Heather Roberts Email & Phone Number

As a Chronic Care Manager, I’m dedicated to supporting and guiding patients through the challenges of living with chronic conditions. I’m there to help them navigate their healthcare needs, acting as a bridge between them and their providers to make sure they receive consistent, compassionate care. From coordinating appointments to tracking health data, I’m deeply involved in every step of their journey, offering both reassurance and practical advice. For me, this work goes beyond healthcare, It’s about building trust, advocating for patient well-being, and making a meaningful impact on people’s lives every day.

Bay Minette, Alabama, United States

My husband and I opened a personalization company in October of 2019. We craft personalized gifts, marketing material, and other custom projects. This position utilizes my skills in creativity. organization, customer service, budgeting, marketing, web design, graphics design, and sales just to name a few.

Pace, Florida, United States

Freelance writer, social media manager, graphic designer, website designer, website maintenance, customer service, promotions expert. You name it I do it, I'm a Jill of all trades when it comes the the internet. Southern Spiced is a blog where I write about life from the perspective of a imperfect southern pet loving technophile mother. We're focusing on parenting, cooking, reviews, local reviews, toys, gadgets, electronics, current events, and whatever else strikes my fancy.

Bay Minette, Alabama, United States

As a dedicated member of the Annual Renewals Team at Cencora (formerly Amerisource-Bergen), I play a pivotal role in ensuring seamless benefit coverage for patients. My primary responsibility involves managing the intricate process of renewals and benefits verification, leveraging my expertise to navigate the dynamic landscape of pharmaceuticals.This is a temporary contract position and I'm still seeking my best long term fit.• Managed medical records accurately and efficiently to ensure comprehensive patient care.• Verified insurance information for patients to streamline the billing process.• Answered phones promptly and professionally to assist patients with their inquiries.• Addressed billing inquiries from patients and insurance companies to resolve issues effectively.• Scheduled appointments efficiently to maintain a smooth flow of patient visits.

Pensacola, Florida Area

At West Florida (HCA) I Triaged incoming calls, utilized an EHR program to chart patient information and concerns, scheduled patient appointments, and researched patient records to make available to coordinate patient care as appropriate under hipaa. compliance.• Provided compassionate patient care by addressing physical and emotional needs.• Utilized strong customer service skills to assist patients with inquiries and concerns.• Provided clear and understandable patient education on medical conditions and treatment plans.• Maintained detailed electronic medical records to ensure accurate and up-to-date documentation.• Utilized medical terminology accurately to communicate effectively with the healthcare team.• Recorded accurate patient vital signs including blood pressure, temperature, and pulse. Managed patient registration process efficiently and accurately.• Maintained an organized and up-to-date database of patient information through EHR, EMR software.• Scheduled and confirmed appointments for patients with attention to detail and timely follow-up.• Verified insurance coverage to ensure seamless processing of medical claims.• Ensured strict HIPAA compliance in handling patient information and records.• Maintained accurate electronic health records for seamless access by healthcare providers.• Protected patient privacy through adherence to strict confidentiality protocols.• Performed various clerical duties, such as faxing, scanning, word processing, data entry, invoicing, answering phones, and filing.

Pensacola, Florida Area

I'm expanding my horizons! All my life doctors and other medical professionals have asked me "aren't you a nurse?" and I've had to admit that I'm not, I just have a better than average understanding of the world of medicine. Now I'm on my way to obtaining my CCMA at UWF. From here I plan to continue my education and obtain my RN or my Bachelors/Masters in Healthcare Administration, depending heavily on where my experience leads me. My passion lies in patient advocacy and education.

Pensacola, Florida Area

Dinner Murder Mystery Theater Company, I was involved in all aspects of running this company, bookkeeping, marketing, research, event planning, funding, prop creation, and more. Conceptualized and developed attractive and consistent graphic designs for use in online and offline marketing, company branding, & prop creation.Ensured smooth execution of productions by coordinating event functions, including site selection, scheduling, marketing, ticket sales through reservations, materials, staff supervision, and overall event management.Designed, implemented, and monitored company website for continuous improvement, to meet sales goals, and provide immediate customer service to patrons.I loved every minute of this venture.• Organized and executed successful events from concept to completion, ensuring all client requirements were met.• Ensured smooth execution of productions by coordinating event functions, including site selection, scheduling, marketing, ticket sales, materials, staff supervision, and overall event management.• Collaborated creatively with team members to brainstorm and implement engaging projects and initiatives.• Developed innovative marketing strategies to increase brand visibility and attract target audiences.• Conceptualized and created consistent graphic designs for online and offline marketing, company branding, and prop creation. Also provided content creation for the company website, and social media.• Designed, implemented, and monitored the company website for continuous improvement, meeting sales goals, and providing immediate customer service.• Managed client accounts to ensure satisfaction and cultivated strong relationships with clients to ensure loyalty.• Applied effective negotiation skills to reach mutually beneficial agreements with clients and partners.

Pace, Fl

Freebies, Sweeps, and Deals was a frugal living "coupon" blog. I was the owner, editor, and writer, for this online concept. I gained experience with affiliate marketing, social media management, and building relationships with brands and other small business owners. This was an incredible experience and provided me with a wealth of knowledge and experiences over the years. For now, I've ended this project to focus on other goals.

Remote

Worked remotely from my home office while providing stellar customer service, conflict resolution, and meeting all expected goals. Investigated and resolved billing, service, and delivery concerns.Educated customers about billing, payment processing and support policies and procedures. Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge databases.• Exhibited exceptional phone etiquette when interacting with customers to provide assistance and information.• Resolved customer problems efficiently and effectively to ensure satisfaction with the company and its services.• Processed and managed orders accurately and in a timely manner to meet customer expectations.• Demonstrated strong customer service skills by actively listening to customer concerns and providing solutions.

Office manager, and life and health insurance sales

I managed 25+ employees, provided customer service, handled cash and deposits, and other daily operations, including beginning and end of day procedures.

Cashier, Customer Service, and Retail Sales

Pace, Fl

My general duties included customer service, cooking, prep work. shift change, inventory, sanitation, handling cash, deposits, and general bookkeeping, I managed 30-50 employees and our store ran the best food cost numbers in the region.During my time with Waffle House, I also opened a brand new location for the company and trained the staff. I was Safe Serve licensed.

Ccma

I earned my Certified Medical Assistant Certification at the University of West Florida during the 2018-2019 school year.

Incomplete, Nursing And General Education

I studied Nursing and general education. A car accident sidelined my studies. I may eventually return to finish my RN. My passion lies.

High School Diploma, General Education

Activities and Societies: Student Government, Star Yearbook, Star Newspaper, Social ClubsI completed my high school diploma at Santa Rosa.