Heather Alexander Email & Phone Number

Canada

As the Clinic Operations Manager at Momwell Heather leverages her over 15 years of healthcare expertise to champion our mission of providing top-tier virtual therapy and resources for mothers' mental health journeys. Her leadership extends to overseeing our therapy team, where she ensures high-quality, compassionate care and strategic growth for Momwell, driven by her personal commitment to reducing stigma and barriers in maternal mental health.

In this phase of my professional career arch, I built and directed a cross-functional team of 200+ employees from ground up reaching 100% SLAs in six months.My key responsibilities in this role include:☞ Leading team members to ensure a streamlined flow of care activities.☞ Fostering positive growth culture for employees, reflecting a genuine flair for team developmentand wellness.☞ Conducting staff performance appraisals and delivering strategic directions to exceed efficiencyexpectations.Below listed are my key contributions and achievements in this role:☞ Achieved key organizational objectives, care quality metrics, and team success, whiledemonstrating integrity, transparency, and empathy.☞ Evaluated and restructured succession plans, employee compensation policies, and operationalprocedures.☞ Delivered expert insights on product development projects and supported MVP launches forthree different portal platforms, including post-launch audits and future iteration plan development.☞ Accomplished key project deliverables by devising and executing standardized projectmanagement methodologies.☞ Nurtured digital mindset in team to execute advanced technology and ensure effectiveadministration of operations.☞ Contributed to design, development, testing, and roll out of MVP product platform for clientsand healthcare experts by partnering with a cross-functional team of subject matter experts.

In this capacity with Elemy, I was responsible for overseeing a large caseload of clients, bringingmultiple stakeholders together through operational and logistical assistance with focus on providingexcellent ABA care to families across the United States.Key day-to-day tasks included:☞ Driving the post-onboarding client experience and managing customer relationships throughprogram completion.☞ Implementing robust technology-enabled procedures through Elemy's specialized client portaland other tools to improve the effectiveness of care operations.My key successes for this role included:☞ Maintained treatment plan utilization rates at over 85% for case load of ABA clients.☞ Achieved and retained over 80% Net Promoter Score (NPS) measuring overall experience andengagement on a quarterly survey distributed to direct reports.☞ Managed a team of 15 Registered Behavioral Technicians and delivered strategic leadership forperformance improvement directions and efficiency enhancement.☞ Ensured provision of top-notch care quality to optimize customer experience and grow retentionrates.

Dundas, Ontario

During my time over here, I was leading and managing end-to-end operations of this dynamic privatemassage therapy practice within a larger clinic practice. It is noteworthy to mention that I createdmeticulous medical records and reports while upholding integrity/confidentiality and adhering to allHIPPA standards.My key achievements in this involved:☞ Founded and directed a successful pediatric massage therapy practice with 800% repeatcustomer rate.☞ Increased clinic sales by 30% in first quarter of practice opening through referrals and recurringclients.☞ Designed and carried out tailored treatment programs for diverse clients with complex needsand medical histories.☞ Enhanced mental and physical wellness in community by driving community outreach andsocial engagement.

Hamilton, Ontario, Canada

☞ Mentored a class of Massage Therapy students through their practicum, securing 95% passrecord on the College Board examinations.

Vaughan, On

☞ Managed a large caseload of pediatric clients, while collaborating with healthcare specialists andexperts at Sick Kids Hospital.☞ Established the role as the first ever staff massage therapist at Sick Kids Hospital in Toronto.☞ Took a well-served maternity leave during 2013 - 2015

200 Front Street West, Toronto

☞ Managed and implemented a case load of predominantly WSIB and MVA claim treatmentprograms.

Toronto, Canada Area

A doula is a person who attends the birthing family before, during, and just after the birth of the baby. I am trained to deliver emotional support from home to hospital, ease the transition into the hospital environment, and be there through changing hospital shifts and alternating provider schedules. As a Doula I serve as an advocate, labour coach, and information source to give the mother and her partner the added comfort of additional support throughout the entire labour.

In this role my key tasks and contributions included:☞ Provided massage therapy services to a caseload of patients looking for psychotherapy for avariety of diseases and mental health conditions.☞ Planned and coordinated a research study integrating the influence of massage therapytreatments and psychotherapy services on client outcomes.

Toronto, Canada Area

-Personalized Fitness Consulting specializing in functional training involving mainly weight bearing activities, strengthening the whole body. Adapts or develops exercises which allow individuals to perform the activities of daily life more easily and without injuries-Strong expertise in core and postural strengthening.-Registered Massage Therapist through the College of Massage Therapists of Ontario. - General Swedish Massage - Myofascial Release - Pregnancy Massage - Sports Massage... etc.- Uses massage techniques to treat a wide variety of injuries coupled with stretching and remedial exercises to decrease pain and improve range of motion while promoting overall wellness.

Supported patients through their injury recovery process. Prescribed and monitored rehabilitative exercises. Administered electrical modalities. Effectively treated a variety of acute and chronic pain conditions associated with workplace, sports, and repetitive strain injuries.

B.Kin, Kinesiology

Massage Therapy, Massage Therapy

Certificate In Pediatric Massage, Pediatric Massage

Certified Labour Doula (Cld) In-Training, Labour Doula Support